Typical experience. But, it’s only $2200. I paid more than that 30 years ago for a good sofa. Have some realistic expectations of what you get for your money.

There is no such thing as a dog-friendly leather sofa, that's marketing hype. If I wanted to buy a sofa for a dog, I'd get one in medical-grade vinyl, as that has the best chance of standing up to pets of all the covers on the market. Medical-grade vinyl is designed to work in an environment where bodily fluids are in contact with the surface.

Your leather is a pure -aniline, I can see that from the stains and markings. A pure aniline hide has nottopcoat on it, so I would expect exactly what you are seeing happening. The good news is most those minor stains will work themselves out over a period of time by themselves if you don't fuss on them too much. The bad news is they will continue if you allow your dog to stay on the sofa. It looks like your pet likes to sleep on top of the one back cushion? If so, that's a habit you should train out of him/her of as they will continue to break down that fiber-fill back. It's not designed to have weight on top of it.

Contact the manufacturer (not by email) or your selling dealer and see if they will send you new back cores with a 10% overfill on the fiber. That will give you more loft in the back, then keep poochie off the top of it.

@The KEEPING ROOM No, she has never gone on the back of the sofa, and I have a Furbo so she’s closely monitored. Thanks for the rest of your input. Great information!

@User Really? So glad to hear $2200 isn’t a lot of money for you. 👏 It is for a lot of people. You’re input is not remotely helpful.

$2200 is a moderately low price for a leather chair. It’s much too cheap to be quality for a leather sofa. It’s Vietnamese import D quality, with an A marketing budget. Move up to something like Hancock and Moore and you’ll still own it 30 years later. You can usually find decent H&M consignment used at that price point.

Plenty of well publicized issues with this company, going back years. All it takes is a search. https://www.houzz.com/discussions/4049293/article-bryght-furniture-reviews#n=937

@The KEEPING ROOM it was purchased from @article. The reviews 3 years ago were great specifically for dog owners. They did a whole advertising campaign geared towards people with pets with their #articledogs hashtag. But I believe the sofa was a relatively new model for them at the time. Searching other discussions I’m seeing the reviews have gone drastically down hill once people have had the sofa for a year a more. Seems I’m not the only one with a sagging back cushion.

I get your points listed above. Hopefully I can get a new insert for the back cushion from Article and some advise on what to clean these stains with. Following the instructions on their website has not worked. Just frustrating to spend what is a lot of money for me and have these issues. Especially when @article heavily promoted this sofa to be good for people with dogs.

To clean those stains you don't need anything fancy. Get a bar of plain white Ivory soap and a white washcloth. Dampen the washcloth (not water saturated) and take a swipe of the Ivory soap onto it. We are NOT taking a soaking wet washcloth to the sofa. If you can squeeze water out of the washcloth there there is too much in it. Then gently clean the stains with that, not too much soap. You don't want to water saturate, use a hair dryer if needed. All we are trying to do is get a release of dirt and whatever is in the spill, Then use another corner of the washcloth without soap on it to remove the soap. Then, walk away from it and leave it alone, don't apply more chemicals to it. The stain should dissipate over time - may take a few months.

These are the proper kits to use on leather. These are maintenance kits, not stain removal products. They keep the leather supple and clean, Disclaimer - I sell these in my store, you can buy them elsewhere as well.

http://www.myfurnitureforum.com/showthread.php?5155-Leather-Cleaning-amp-Conditioning-Protocol-for-all-brands

Good luck!

Duane