Pictures please.

your roofer gave up? after you paid him to give you a new roof ? who did the hardie? the same gc w/the roofer?

you paid them, they're supposed to fix it.

as for the roof, you need a real roof expert, and someone who understands siding w/down flowing water.

This is what happened when it rained. The 3rd photo was with the flashing which was worthless so it was taken off.

Rather than just a photo, which I assume would mean you have TO CLIMB ONTO the roof? Draw a reasonably accurate picture of what is happening. And where.

Show the slope, gutters .eave....all of it

So, what was there before the new roof and siding? I assume you still had a roof in the same direction, and water still flowed downward?

The first two photos clearly show water flowing down under. With the flashing it did exactly the same. The roofer contractor claims it’s due to the design of the house and that nothing can be done??

Looks more like an architectural/structural flaw to me.

I believe it's called a 'cricket'. (we had one that caused a leak into our home)

A roof cricket is essentially a V-shaped peaked structure that is installed in the space on the high side of a chimney, or in the valley that occurs in certain roof transitions. It's designed to divert water, preventing it from pooling and causing damage over time; or preventing dangerous ice dams from forming

you can't build a dam. you're right. water flows down to the lowest point. I suppose you could fashion some type of gutter that connects to a down spout. This way the water has somewhere to go.

not an expert in that, you need to call in a real roofer and a real gutter company.

(what happened to that area before you had a new roof and siding? didn't water still flow?

Yes, that slope has always been there. It took many many years to finally rot the cedar siding so it was replaced with Hardie. However after the new roof it now seems water is dripping more into the fascia/soffit which concerns me more.

If I understand correctly, the water comes from the roof slope where I have the blue arrow, and accumulates where I have the red circle. You don't want it to flow where I show the red arrow, and, not surprisingly, the flashing isn't holding the accumulated water puddle up there. Where do you want the water puddle to go? We can't see that part of the roof. I don't think it's a good idea to have a puddle up there.

You need to have a downspout there so it can go down without going along the new siding.

maybe the pitch of the roof was done incorrectly.

Like I mentioned previously, call in a real roofer/gutter company. they could prob install some type of gutter that feed into a downspout in that spot.

but what about the water that dead ends into the side of the chimney? doesn't seem right.

call in a roofing inspector and have him walk your roof. Or call in a highly respected roof company.

Did you hire a GC or a siding company and a roofer separately? The flashing is done incorrectly...

I had a hail claim so the insurance will paying for this roof. He calls himself a roof contractor, young guy, he is licensed but finding out he is more a roofer than a GC. He just wants to get this over with and not being cooperative. Wondering if a kick out would work. I showed this to him and he thinks it’s to risky to cut into the Hardie and end up with more problems. Very frustrating.

Hallett & Co, please tell me how the flashing should be.

All the siding from the roof line up needs to come off, flashing needs to be installed under the roof shingles and up behind the siding, and the flashing needs to extend as far as the drip edge. Then it needs to go back together.

The roofer said that all flashing is under the shingles everywhere it slopes. I know the roofer will refuse to do all that.
Unfortunately the insurance keeps telling me I’m the one that picked him so they said I have to deal with him and the insurance hasn’t been much help. I know if I call another roofing company they don’t want to bother with a small job. I will see if I can find an actual roof inspector but doubt the insurance will cover it.

at this point, it's about giving you piece of mind. an inspector may be a few hundred bucks.

If he finds problems that junior did, then junior needs to come in and fix it correctly (and you'll need inspector back again), or refund your money. But you need someone w/knowledge that can tell you what's what.

was junior your lowest bid? did you do any research on him?

Yes I did research. A friend used him and several in my neighborhood. He is local and no complaints on BBB. In my State they have to go by the insurance Appraiser’s estimate and if there are supplements the roofer simply submits it to the insurance company. Unfortunately the insurance company never sends an appraiser back out, they rely on the roofer to submit/take photos.

acarter, my husband is a GC that works w/insurance companies for fire/flood damage.he advises the homeowner to have a private adjuster come out and assess for a second opinion.

(Insurance companies will always lowball) Often the insurance company will up the claim allowance.

obviously it's too late for that on yours. But, whatever. that's done. the question is, what do you want? no one here can tell you what you can do to fix your roof since we have no way of knowing what was done, or what it actually looks like.

I'll say it one last time, cough up the money for a professional roof inspector, OR, call in 3-4 really really good (check yelp, believe it or not) roofing companies. the latter will come out for free estimates. you'll have to pay for the fix if you go this route.

IF you do the roof inspector route, he can write up a report that your prior roofer should heed. If he doesn't, or refuses to fix his mistakes, then you have an civil suit route to get your money back. At this point the insurance company is out of the picture. They paid the guy YOU hired.

i don't know what else you want, advice-wise. There is no magic cheap fix IF the slope is incorrect or was incorrectly done. And we don't know any of that because you haven't had a inspector look at it. K ?

Thank you. Actually the roofer has not been fully paid yet. In my State the insurance pays only a percentage and the remaining after a roof claim is fully completed and all supplements received by the roofer payment by the insurance company is made only to me and then I pay the roofer. I have never heard of a professional roof inspector only roofing companies. I will research.

The roofer put on 50 year shingles and overall beautifully done. I think this corner is not as common and he doesn’t want bother with it. Apparently not worth his while and I’m sure it is out of his scope of expertise. I will pursue that I’m not satisfied. My insurance won’t get involved with him but if a supplement is justified they will pay it.

https://www.builderonline.com/building/building-enclosure/reverse-lapped-step-flashing_o

Ditto Hallett & co.; the detailing at the chimney was done incorrectly.

Cricket at the chimney.

I still wonder, what do you want?

Are you looking for assurance on the internet?

You have had : on site inspection, and have vetted them, done your due diligence.....do you know how to use google., are you able to research “roofing cricket”?

Did you ask the roofer(s) about using a cricket?

I used to live in San Jose CA, in a tract home, over 300 acres....about 1,000 homes.

Climate change may have increased the amount of rain in my area. I had the flashing around my chimney changed two times. Because of the amount of homes, local contractors became specialists on Citation Homes.

You May have a design flaw your local roofers have not learned to correct.

Do you have water damage remediation specialist in your area?

The chimney on the other side has no need to be diverted since it slopes there already. Never had a problem there or the other side since water doesn’t flow into the chimney.

This is the other side. Sorry old photo when I had temp seal to cover top from raccoon. Yes the sharp V on the other side is the problem.

Next time have the roofer take a photo from further back, still not really seeing the problem...

you had the roofer there, why didn't you ask him these questions?

Beth I did. I already said in the earlier post what he thought. He said maybe just a nail at the place where the flashing slightly goes up might keep the water rolling to the behind the corner. I’m not so sure so he is have his other Pro look at it next week. He did a complete inspection and found no other issues elsewhere. He did say probably the original flashing should have been left alone along the chimney since it worked. Don’t know what the old one looked like. He thought it would have been better if roof was done before the siding. The prior siding was cedar going vertically and thinner. Will find out next week. We’ve had a drought for almost a year. We recently had rain so these are the only pictures I have.

This is what the back looked like with the old cedar siding at the chimney, and old roof. There was a small bit of rot at the V corner of the soffit and fascia so he replaced the wood there. Whatever was there prior did not have that slight gap at the corner by the chimney like now.

Maybe this photo is better... the problem is water slides backward not just straight down the siding. It comes from the side not on top of the shingle that’s why the Pro said maybe it’s because the flashing is raised slightly?

what's wrong w/doing a gutter right there that attaches to a downspout that runs down the length of that vertical siding piece? then you wouldn't have any water running down the siding. (or not much)

see what the other guy thinks when he comes out next week.

you'll have to go by what ever they say. we obviously don't have the viewpoint that they do