Yes, and truthfully everything I know about Pella is customer service is not their strong suit so stay on the distributor. Good luck.

Pella impervia windows are NOT known for their quality and efficiency. That being said, your issues could very well be due to rough handling.

Further, when taking a close up picture of a particular issue, it can cause any imperfection to be magnified and look worse than it actually is.

Thanks for your feedback! I agree that this is likely a matter of poor handling, I’m just not sure why I’m having to work so hard to get Pella to agree to addess this in the first place. First we were told that any damage would be covered up by trim in the interior… we said what about the exterior and their response was ”We have touch up paint.”

Just seems odd that these fiberglass windows are said to be so durable and chip/crack resistant so that you never have to paint them… and painting over splintered fiberglass just doesn’t seem like a good idea?

pella impervia is garbage, installed 2 ears ago, it is not good for winter time!

I am not defending Pella by any means but how about some context for your post? Ice on inside or outside? Inside temperature? Outside temperature? Inside humidity? Region of te country? Glass package?

Had a crack in a upper Sash of a double hung window. So I went on their online store, and ordered a replacement. The next day, I checked to see if it would fit my older series window, and it would not. They said no problem, they would cancel, and get me the right one. They needed information like sizes, etched serial number on glass, etc. I also ordered a seal for one of my doors. I said will that seal be sent or cancelled, they said order it again, because the whole ordered was cancelled. A few weeks later, 2 seals show up, then the Sash. I compared the Sash to the old one, and totally different. I called up, and that is when the problems began. They said I ordered 2 seals and could not be returned, and the Sash was rapidly produced, so I could not return that. What? one day, and you said it was cancelled? Then the one they sent was not complete, it was missing provisions for the cam locks. So I said, since I have to eat this Sash, I want it right, so I can sell it. So I tried to send back, so it could be completed, and they said it was right, and they would do nothing. I have never had such a problem with a large company before. So much money spent on windows and doors, and zero support afterwards. I would definitely go to a another manufacturer.

I installed a Pella Impervia sliding window. It leaked during the first storm from the center mullion. Pella Service had visited 3 times to try to fix it with added weather stripping, but it still leaked, so they had me submit docs for a refund. Pella Corp responded a month later denying the refund request, saying the window was "functioning as intended". I took the matter to Pella's arbitration agency and Pella ghosted their own arbitration agent. So, I am suing Pella in Small Claims. Pella's attorney offered to settle, but I'd rather see what the judge says about a leaking window 'functioning as intended'. In short, DONT BUY PELLA, please.

Can u request a refund in this situation?

No. There would be a line out the door if that were the case and Pella would have a hard time explaining a red column on their balance sheet. When it comes to warranties on building products...the default will be to impugn the installation...often a valid concern and observation. After that, the play is to make the warranty process so arduous that they both exhaust the bandwidth of the inquirer as well as require documentation and communication that the normal consumer will neither have kept or have access to.

Your first point of contact and inquiry should always be with the installer. If this is part of a new build, unless you know the builder personally...that is likely to be a failed undertaking. Just in my humble opinion.