Why did it come with that separate water outlet piece then? Where is the actual place for the hose to attach to on your bottom bracket? Is there a threaded connection and hole in the bottom of that bracket that you can take a picture of? I can say from experience that I have gotten things like this with instructions for another variation of the system, not the one I got.

That’s unfortunate that it wasn’t caught till the end. I assume this is an outside wall?

When you saw it installed incorrectly at the rough in stage, you should have had them move it at that time.

@catbuilder I showed them a picture of how it was displayed at our local store. So no mind reading thank you though. They were aware of how I wanted it and if there were unsure they could have asked. I am not a plumber and have zero understanding of what something should or shouldn’t look like at the rough in stage this why I hired experts. They had no questions for me so why would I question them when we agreed on an install. I can assure you there is a hole for where the rough in valve to supply water is on the bottom part of the bar. However it was installed incorrectly thus there is no valve at the bottom of the bar and separate which has no plate because it was never supposed to be there.

It’s not an outside walls it shares the wall with your newly renovated and tiled kitchen.

I had posted this hopes to get some solutions and insight.

I am not responsible for an error made by some else, I paid good money to have this done, I have a plumber and a general contractor I covered my basis so this isn’t on me. I made this post as I am open to ideas on how to fix without ripping apart the walls.

Ohhh that’s janky- the drop L doesn’t even cover the hole in the tile. Sadly the plumber roughed in the shower the way he always does and the contractor didn’t notice. More details needed to have been provided- you didn’t know better and your contractor didn’t spend the time to lay it out.

Some wall will have to be opened to have this fixed the way you want. Hope they don’t damage too much of the waterproofing system in the process.

Yes….but now this is what I have and I am not happy with it. I can get over having an extra plate put over the one to make it look nicer but the hose dangling overtop of the shower level drives me nuts….

Lever/handle **

How exactly was the hose not going to hang over the shower handle even if the water supply were attached to the bottom? The handle is in the way. You would have had to have the handle placed somewhere else.

Even if the hose valve had been installed on the bottom of the bar like it was supposed to the hose would have hung longer and been more out of the way….not ideal but better
The two smaller errors make for a bigger error I am just not okay with.

@vinmarks yes the handle should have always been offset to the bar. Which I have said there is more than one error going one here.

This is how…not sure how many photos I need to post or explain
Lever should have been offset to out of the way of the hose

They obviously installed it wrong - the last photo clearly shows the cutout for the hose at the bottom of the bar, but the plumbers didn't use it. At this point there is no fixing it without tearing apart the tile and redoing the plumbing behind the wall - probably not worth it even if you could make them do it on their nickel.

That elbow coming out of the wall looks ugly, they should replace it with something that looks more finished (polished chrome), when they add an escutcheon plate.

As for the hose going over the valve, that is annoying - you might be able to help things a little bit by rotating the hand held shower to the opposite side of the bar, like shown below.

Thanks, I appreciate your comment :) I tried to rotate it but I would have to see if Riobel make a right sided version that there is a slope to the holder so the shower head won’t sit in it rotated. I do see a screw that maybe would allow to rotate it correctly though now I am looking closer.

With the showerhead above the bar with the water, discharge should have been installed on the side. like it is shown on the 3d picture from the side.

With set-ups like this or other sets with multiple components, always a good idea to lay them out with a customer how they want this done before the rough.

You can lower it so the hose is under or raise it so it's above.

I do see a screw that maybe would allow to rotate it correctly though now I am looking closer.

The angle of the hand held shower mount should be adjustable, at least all the ones I've seen are.

What a disappointment. I hope it can be fixed.

Can the holder/bar for the handheld be moved to the right of the water valve? That way maybe only 2 or 3 tiles could carefully be replaced?

@tupi2020 I moved it over to the other side, it worked but now the hose as more of loop that is hmm tighter and seems to sick out more and it is still dangling in front of the lever. Shoot .

For now a shorter hose might help the issue.

@lydcrafts Yes I thought about that but then the bar and thus shower head would be too close to the soon to be shower curtain I think. ..

Yes, i suspected that may happen. You might need to play with it a little to see if you can massage it into a better configuration, but the overall problem is baked in with the valve right below the bar.

Yes it feels like it is such obvious thing not to do but yet here I am

I thought about a shorter hose but I will be bathing the dogs in here now with Spring and mud ahead of us lol

Sorry you went through this -- it is indeed hard to know what you don't know, let alone what will or won't be obvious to a particular subcontractor. I hope they can make this look decent (you're aready part way there) and that you get all the functionality you were hoping for!

This is why your designer diagrams the rough in positions for the plumber. Where was that diagram to guide your plumber? You cannot reasonably expect any contractor to act in the role of a designer.

I'm just a consumer out here, not a pro, but in these forums homeowners are often shamed and told that these errors are on the consumer, or the consumer should have hired a general constractor or else they are the general contractor and liable for errors like this.

This is one case where folks are telling the consumer to suck it up in different ways by trying to adjust the hose or whatnot. What is making folks simply not tell K that the contractor has to fix it no matter what? If this isn't a case where a general contractor has to suck it up, then what is?

Isn't this part of the learning curve of the general contractor? Too bad that it costs a lot of labor to have the shower re-done. K deserves a shower she is paying for, and deserves that it be properly waterproofed according to code, and not be compromised by someone trying to redo just a few tiles.

I don't get it. I think K should get everything she wants. She paid for it. She hired professionals. It seems clear to me.

@Mrs. S if you listen to some on here you would need a designer to match your toilet paper to your window shades.

A plumber should have asked how you want this done or the GC, if there was one on the job, should have done that for the plumber, or you should have done that...and it didn't happen any need to go nuts it's not that big of a deal.

Just adjust the handheld as I said before up or down to clear the valve and enjoy the shower, and don't lose sleep over it. Not much can be done now since everything is mounted, and if you move the bar over you will need to replace a few tiles, and going through all that now over this makes no sense.

Good luck

@Verbo
Thanks if you most know all of my business. I hired a general contractor and a designer who worked with all of the trades people so thanks I did EVERYTHING correctly. So I am very reasonable thanks though

@GN Builder very easy for you to say when your not the one that paid for the job and did hire all of the correct people to oversee things and did go over everything you wanted yet it still didn’t happen. And no moving the shower head up or down is NOT a solution. The purpose of the bar shower head is to adjust it to wherever you want for what your doing and that would be in the middle for when I am showering which is the placement I have and it dangle in front of the lever. People make mistakes but then you need to be responsible to fix them.

@Mrs. S thanks, honestly so ridiculous how people come on here and just bash. They wouldn’t be happy if it was the other way around. I literally did everything correctly by hiring all the extras to ensure a perfect job but here I am trying.

I also don't understand the point of shaming the homeowner. None of us here are above making mistakes, so "you shoulda done X, Y, or Z" is really not helpful, unless the poster is actually asking what they could have done differently.

There is potentially some value in finger pointing from the standpoint of responsibility/liability - in other words, it may be helpful to tell a homeowner that a screw up is the contractor's fault (and why), which may help the homeowner get the contractor to take care of the issue.

In this particular case, while I do think that it's the contractor's/plumber's fault (at least to a large degree), I think that "fixing" the problem may cause more problems than it would solve - a lot of tile would have to be removed, pipes rerouted, and then somehow the walls re-waterproofed. I think the chances of all that being successfully done are slim to none.

So if @K is happy with the rearranged hose routing, that's probably the happiest outcome at this point.

Unfortunately, many tradespeople will just do what they are used to doing, unless someone tells them specifically otherwise and sometimes not even then. My hand showers both have the valve separate like they mounted yours. Although mine have excutcheons because they are meant to be mounted separately. The reason I asked whether you had had a discussion about it was not to criticize you, really. But unfortunately you can't really rely on them to even follow the written instructions that come with the fixtures, if they are more used to something else. I have had the experience where I drew on the wall "This needs to go Right Here" and theyve still put it in the wrong spot , "Because that's where it usually goes and we just didn't think you knew what you were talking about". Well,I had read the specs, I didn't make it up.

I think there are a lot of cases of this sort in here where something has gotten to being competely finished and then the homeowner notices it is incorrect and then they say "Well I hired an expert assuming they would just do everything right, that's their job, not mine".

Unfortunately that's not how it works because you are the one who has to either live with the mistake or convince them to fix it, and if you think people are going to do an even Better job the second time around when they are doing it "for free", well good luck with that.

Unfortunately you have to read the instructions yourself and follow along, checking along the way, even though that is not your job. Unless you have a really exceptional person doing the work.

@tupi2020 thank for the reasonable and kind comment.

I understand we are human and we can all make mistakes, but I see no need to slam a homeowner. I literally did nothing wrong and could not have done anything more to prevent it. I hired a designer, I hired a general contractor.

I hired all these people because I do not understand this and needed experts. I covered all my basis and sadly an error was still made. So I came here to do some problem solving and get advise.

Yea I get that fixing it to make it what I want would be difficult and time consuming. An likely cause more issues especially the water proofing part. I truly just wanted some insight to a possible alternative solutions which you helped with, so greatly appreciated. :)

@palimpseat I can appreciate where you are coming from but I did hire the a general and designer to further assist and guide as like I said not my area of expertise. Nothing more I could have done expect apparently go to school to be a plumber. I honestly not looking to get it re-done because I get how extensive that would be. What I was looking for was some insight and problem solving…. Truly my hope is we can get another plate to make it look better and possible a discount for the inconvenience and job not being completed correctly.

It’s cannot be the homeowners reasonable to hold peoples hands …if you make a mistake you come together and figure out a solution everyone is happy with. They are expert so it is there job so take ownership! Sorry but I will stand by it is not my job because it isn’t.

I am a registered nurse in a pandemic so I didn’t have time be there every second nor should I have to be.

Well, I would be really unhappy about that valve coming out of the wall with no escutcheon and potential water infiltration issues as they stand and probably would want the entire wall redone so I didn't have to live with it.

Even if I had to pay for it.

So I will also stand by my opinion that Unfortunately you do have to not let it get to the very end before you even notice a valve is two feet away from where it should be. That is not your fault, but you are left with the outcome.

And I am in an allied health field and have one full time position and three part time positions so I am not exactly lying on the sofa and getting up and checking on my contractors every so often because I have nothing else to do. I will check on things in the middle of the night if necessary, Not because it is my Job, but because I will be living with the mistakes that someone else makes if I don't.

Please do not think I was attacking you, it just somehow everyone thinks I should I been able to stop it and fix it. I honestly thought everything looked fine because I do not know what I am looking at. I was always available for questions and everyone appeared to be on the same page until the actual shower was installed. I do look at the jobs being done and have caught stuff which was corrected but again I am also human and do not see everything especially things I know nothing about. So I did not intentionally wait till the very end….this does not benefit me or my contractors …I see a problem now and now I am addressing it.

Not sure what you mean when you say no escutcheon …and wall should be re-done?

There appears to be no trim piece around the valve where it was placed because it wasn't meant to be separate. An escutcheon is a trim piece that would cover up where it came through the tile, which it would have it have if it was designed to be separate.

It's my issue, but if I had chosen a design where it was mounted on the bottom of the bracket and it was installed incorrectly like yours was, I don't know--- I think I would be annoyed every time I looked at it for the next ten years, even if the fix is as easy as finding some sort of trim piece to cover where the valve comes through the tile. Which is probably why I check and recheck progress.

Before I remodeled my first bathroom I had friends who had a contractor who made a number of mistakes in their bathroom remodel, one of which was an unevenly laid floor. It actually went to arbitration and a number of repairs were required, one of which was Not tearing up the tile and relaying the floor.

After short while they sold the house, and one of the big reasons was they hated walking into that bathroom and stubbing their toes on the one tile that stuck up in the wrong place. This is probably one of the stories that made me check and recheck progress. So probably part of this is just me projecting my anxiety onto your situation.

No I totally there with you
I know what it should be and it is really hard to look at it and be happy knowing it is wrong. I am so torn in what I should pursue …I worry about it being redone cause of the issues that could arise from that but I loved the kit I picked cause it was simple and clean looking. Which ain’t what I have now …. I have reached out to my contractor so we will see what they say next week I suppose too. Just feel damned if I do and damned if I don’t kind of situation.

@GN Builders L.L.C and @palimpsest. I say this very respectfully, because I listen to what you say (in pal's case, for years now), and I know you are both smart. But this is what I want to say to you: So, you're saying that even though she has a General Contractor, she's no better off than if she'd hired the careless plumber herself?

Then what is she paying the GC to do exactly? (in this circumstance)

I think she ought to get a new shower, if the waterproofing needs to be done again.

Slide the shower head up the bar a tad. Hose doesn't hit valve; fixed in 2 seconds. Geesh.

Umm yea no thanks

The reason I got this type of shower is to have flexibility and to put it wherever I please not where it has to because an error was made. But thanks for your umm I guess input @ Joseph Corlett

When you pay for something you shouldn’t have to make due because someone made a mistake.

Also you can slide it all the way to the top and hose still hits the shower lever just an FYI but that’s not even the point

If you have nothing productive to say there is no need to comment

We start all projects hoping for the perfect result, but we never get that and we have to deal with compromises and errors. I wish I had told my tile guy to do a 33% off set on my tiles, but I didn't and he went with 50%. The result is a bit of shadowing on my tile from the light in the shower. But I live with it and I'm happy with the shower overall. You have a very nice looking shower with what looks like good tile work so you can either live with the valve/hose position or redo the plumbing and the tile. You'd have to talk to your contractors about what that involves. But, sometimes life is too short to worry about showers. If there was a drawing, discussion or the installation instructions call for another valve position, then you have an argument. I looks like the plumber didn't read the instructions and just did the usual arrangement and missed the connection in the bracket.

I agree with life is too short to worry about a shower, and I mostly posted this it get more insight which I did and even some solutions. I hope to come to a compromise with the contractor. The shower was discussed prior to install and if you scroll up on the thread there are pictures and diagrams with the shower kit outlining the install so it’s an error.

Thanks it’s a lovely shower just hard to look past it when you know what it should be :)

@Kate. I think you have an argument that the plumber should redo it, but if you leave it as is, with time it will concern you less and less. I think you have a very nice shower.

@Kate I know I didn't pay money for it, and GC or a plumber can only be blamed here and I know like most in here do, pros or not that a handheld showerhead shouldn't be installed under another showerhead.

All I did is say that any of the contractor's GC or the Plumber should have asked you and marked the locations how you want this installed or if you left them the pictures of how it should be installed they should have to make sure it was done that way, obviously, this detail was missed.

I'm glad you spun the showerhead to the other side and it looks much better...

Yes, the was a minor hick-up with the fixture location but I'm glad it was a manageable fix to make it look better and I hope you will shake down your GC for lunch or dinner because of that mistake and move on.

Look at the overall picture, the shower looks great, looks like excellent workmanship, tiles look good, fixtures installed nicely, considering, and I'm sure you will enjoy it for a long time.

Good luck

@Kate I realized that our shower has a nice cover for the wall outlet (which is a 90 deg elbow similar to yours). So instead of trying to get a nicer finished elbow with an escutcheon plate, I think this cover is a much better option. It simply snaps over the elbow:

https://www.amazon.com/Hansgrohe-27458003-Outlet-Check-Chrome/dp/B001A081YQ

Here is how ours looks under the cover:

So, you're saying that even though she has a General Contractor, she's no better off than if she'd hired the careless plumber herself?

No, more like if it was an entire house I might have to rely on the General Contractor more, just because of the scope of the project, but for a bathroom or other single room remodel, I would probably micromanage the hell out of it, to avoid things like this as much as possible.

Well again I didn’t not feel the need to say everything since is I do not see how it is relevant however this was a large remodel and the bathroom was just one small part of a $130,000 + renovation including bedrooms, laundry, kitchen , living/dining room and adding ensuite along with much more ( I.e structural stuff as it’s an older home). So sorry I cannot over see everything and again I shouldn’t have to.

So please let’s all save comments like that when you do not have the full picture.

A mistake was made there is no excuse it happened and someone needs to be responsible….and that’s not me the homeowner.