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Innova heat pump question

4 years ago

My sister had an Innova heat pump installed in May. The wall-mounted unit was installed vertically. The installer didn't have the correct outside vents (said they weren't in the box) and instead put Home Depot dryer vents on both the intake and exhaust outlets. However, the exhaust vent blows straight down onto the intake vent. The unit doesn't provide much cold air indoors. I emailed the installer that I thought this would rob the unit of any efficiency since it is trying to pump heat into already very hot air. The installer is now trying to tell my sister that the vents on the machine are "designed that way." Who is wrong here?

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