I’m not an expert in these products but I’ve had lots of floors refinished. This isn’t right- they should be smooth. Matte versus satin finish doesn’t affect that they are visibly textured. Something was done incorrectly by the refinisher.

The grain has lifted. Something wasn't done correctly. I'd guess he didn't let the the water based Pinkqualizer dry long enough and sealed in some water?

The grain raised up which is what happens when it's exposed to water too long.

The major roughness can be buffed out without sanding, and will only show through as a bit moretexture with additional coats.

Not sanded enough. Is the Bergers poly water based? That may also be raising the grain.

The grain has swelled with the water used to take out the red and it was mnot dried enough for the grain to go back close to its original state. This will be afight to get right so stand your ground and insist this is done properly or they will not be paid . I hope you have not paid up front.

Thank for all the responses.

He’s been here. I asked him if my husband had told him about my concerns yet. He said he didn’t see any concerns and to trust the process. He said he still has to sand again, told me to trust the process and my hubby & I both said “we just want to all be on the same page with the final product.”

Berger Seidle Pinkqualizer is a water based product and it will raise the grain. If they're using a waterborne finish, it can also raise the grain. It is perfectly normal to see texture in a floor that isn't totally finished. If there is another coat to be applied, the floor should be abraded and cleaned before coating, which should take care of the texture.

Please note that industry standards call for finished wood floors to be inspected from a standing position (50" from the surface) under normal lighting conditions, so no close-ups.

To ensure they address your concerns, I would recommend that you ask if the final preparation will smooth out the grain raise, and point out that there a few spots that need some putty.

For sound finishing advice you can generally rely on millworkman and G&S, while ignoring others who have voiced unsupported opinions and are unlikely to be experienced wood flooring professionals. You issue isn't from moisture trapped under the finish and one clearly can't say it needs to be refinished based on your pictures.

Dang it! Floor is not finished, yet. What you have is normal, unless it is finished.

Inappropriate to photograph this close. National Wood Flooring Association says photograph from eye kevel. These photos are highly perjorative.Two coats of Pinkquilizer will raise grain significantly. Simply buff it well with appropriate grit and a maroon pad and put another coat or two on. Floor finishes are designed to powder, cutting back the very top of finishes, leaving a coat a bridge for the next coat. Finished have no ability to hold upwards -- buffing will knock out any debris and flatten grain raise. Grain raise sometimes means coats were applied too quickly. A little patience will help There is no problem here. Just trust the process. You want it done before it is done. The man knows what he is doing. Kindly...you do not. Best of luck