Looks to me like the reveals are not even all the way around the door which would lead me to believe it is not installed plumb, level and square. Is this a tract or developer type home? Can you tale a better pic from the interior so we can see the entire unit straight on? Do you know the brand of the door? Can you measure top corner to bottom corner diagonally and be certain that the two dimensions are exactly the same? Tract type installers typically rush these installs and more often than not the issues are install related.

You aren't using cremone bolts. That's a problem. A design problem. And probably a budget problem is why they weren't used.

" You aren't using cremone bolts. That's a problem "

Not a problem at all no production doors are made with cremone bolts today and cannot tell you when I saw a door use them in todays works, even high end custom uses flush bolts today, or multipoint locks more likely.. There are visible flush bolts in the side of the door and quite honestly flush bolts are more than acceptable. I canot speak to the quality of any of thsi at the moment but even a lower end door should work properly for at least a year or two before falling apart. That is exactly why I saiud what I said about installation.

" Looks to me like the reveals are not even all the way around the door which would lead me to believe it is not installed plumb, level and square." I'm not a pro, but it definitely looks off to me as well. Did you or the workers place a level next to the inside edge of each door, and on top of each door, to see if they are level / plumb? I'd also check the upper and side frames as well as straight across the top and bottom of both windows (e.g. across both doors) because those should be level with each other. Finally, is the floor level? The threshold?

I'm sorry you're going through this. It's a pretty door and this must be very frustrating.

The funniest (not really funny) is about 4 different people have come to see this. Fiddled with it…
All said yup…guess it needs new flush mount.
Some other final “door/sourcing/parts” person for windows and doors guy came by today I think to ensure not “user error”. Yup. Still needs a whole new part. I’ve been told it is ordered but not sure I believe.
And I believe someone asked if this was a “tract or developer” type home. The answer is yes. I do realize the risks that come with this. Generally a decent builder in the area, but this and another MAJOR issue (stay tuned for that post 😳😬)have made me almost sick about our purchase . Being here two months and not having a working double door really irritates me to say the least. I absolutely think house and others have been put up way too fast. Quality is lacking.
Looks like the threshold is level yes.
I’ll check the other parts. And further, I think I’ll ask their “person” to ensure that as well. We are still in a warranty phase, so hoping to get things fixed properly the first time.
Thank you everyone for the thoughts. I’ll try to post more pics soon and do more leveling measurements.

I have had a few projects where I have wondered to myself, "Would this make a good sitcom/horror show?"

Exactly 😂😂😂

" I absolutely think house and others have been put up way too fast. Quality is lacking. "

Exactly.

" Looks like the threshold is level yes. "

Threshold is not what I asked about, overall door unit MUST be plumb, level and square in ALL directions and I can tell you from the reveals that look different from the limited info you have provided that it is not plumb, level AND square.