By any chance, is the window painted over?

@reardon4 @nagenderb
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Posting your information once is sufficient. Six times is offensive. You seem to be on every page that discusses windows ad nauseum. Please stop already.

Seriously? Not sure who you are but I be commented on 1 photo when I was looking to purchased new windows in March! Hopefully it wasn't your project Ms. Crabby.

Dear Reardon4. i'm sorry. The comment was not to you. it was to a window manufacturer that was posting multiple times on each thread in response to any question about beautiful windows. I reported them and their postings have been removed.

Okay, thank you.