Recently I was called to a house in the very small town of Marton in Warwickshire which is known for its proximity to the medieval “Marton Bridge”, which lies just to the north, crossing the River Leam. The entire downstairs flooring of my client’s house consisted of Quarry tiles apart from one room where the tiles had been covered by screed and then linoleum. Quarry tiles are a classic hard wearing tile used for both internal and external commercial and residential flooring due to its ability to withstand heavy usage. Reception areas, outdoor patios and porches, for example, are commonly tiled using Quarry. My client wanted to restore the covered floor back to its original state so that it would match the rest of the downstairs. Realising that this would be a complex and physically demanding task, my client decided to call in Tile Doctor to carry out the restoration. Removing the Linoleum covering was a relatively straightforward process, so I was able to do this relatively quickly. The main issue concerned removing the screed, which is far more difficult to remove, requiring a lot of physical scraping. Thus I opted to call in some extra manpower in the form of the Nottinghamshire Tile Doctor, Steve Carpenter. With the two of us armed with scrapers we set about removing the screed, taking extra care not to damage the Quarry tile underneath. Once Steve and I had scraped off as much of the screed as physically possible, I applied a strong dilution of Tile Doctor Remove & Go, a stripper with cleaning properties that is particularly effective at breaking down coatings such as adhesives, plasters and sealers. The product was left to dwell for ten minutes before I worked it into the stone with a scrubbing pad. After cleaning the tiles, I noticed a layer of grout haze on the surface of the exposed Quarry tiles, so I applied Tile Doctor Grout Clean-Up to remove it. Once the cleaning process was complete I gave the floor a thorough rinse with clean water, before soaking up the resulting residue with a wet-vac machine. The first day of work was a gruelling 12 hours long, but I was very pleased with the results and left the floor to dry overnight. On day two I returned to finish the job by sealing the newly uncovered Quarry tiles, but not before using a damp meter to check that they were completely dry. Any excess moisture left on unsealed tiles can potentially effect the performance of any sealers that are applied. I sealed the tiles using Tile Doctor Colour Grow, an impregnating, colour-enhancing sealer which gave the surface an aesthetically pleasing shine, as well as durable protection against dirt and wear for the future. After two long days of work the job was done and the transformation was fantastic and highly rewarding to see, the house now has a fantastic looking Quarry tiled floor running throughout the entirety of the lower level. Mick Gayton Warwickshire Tile Doctor

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This couple, who live in the seaside resort of Brighton, had purchased their house four months before Christmas and wanted to have the fantastic Terracotta tiled floor in the kitchen and conservatory looking its best before the festive period, since they had family visiting. The floor was looking washed out and it was clear the sealer had failed in the high traffic areas and was now allowing dirt to penetrate into the pores of the tile making it difficult to clean. We often get calls from new home owners keen to put their own stamp on a property shortly after moving in; stone floors rarely come with cleaning instructions so if you have a stone floor it makes sense to get in touch, so we can advise you on how best to maintain it. We provided a quote which included stripping the floor of old sealers, cleaning, oiling and then sealing it again to restore cleanliness and character to the Terracotta. There was a lot to do and two areas to clean so I anticipated it would take four days to complete. Having accepted the quote our first task upon returning to the property was to give the Terracotta tiles a deep clean and remove any remaining sealer present on the tile. This was achieved by applying a strong combination of Tile Doctor Pro-Clean and Tile Doctor NanoTech HBU to the tiles and then covering it in a plastic sheet, so it wouldn’t dry out. This method allows the products to really soak into the pores of the Terracotta and draw out the dirt. I should also mention that Pro-Clean is a very effective Tile and Grout cleaner whilst HBU enhances it by adding nano-sized cleaning particles. The plastic blanket was left in place for a few hours before being peeled off and then the cleaning products scrubbed into the tile and grout using a black pad fitted to a rotary floor machine and hand brushes. The now soiled product was rinsed off with water which was then extracted using a wet vacuum. The floor was inspected, and stubborn marks spot treated until the floor was clean. After thoroughly cleaning the Terracotta over two days, we left the floor to completely dry off over the weekend. The tiles would need to be sufficiently dry to receive fresh sealant, as excess moisture can cloud the sealant and prevent it from working correctly. When we returned to the property, we proceeded to apply Tile Doctor Stone Oil to the tiles. Stone Oil is a sealer which restores the colour and texture of tiled floors, as well as mechanical strength once cured. We applied a single coat of the Stone Oil before topping it up with multiple coats of Tile Doctor Seal and Go, a topical sealer which provides a high-quality sheen finish to help accentuate the appearance of the Terracotta tiles as well as adding protection. You can see the results of the restoration below. The couple were so impressed that they have now agreed to have Tile Doctor visit once a year (at a fraction of the cost of the original restoration) to complete a maintenance clean. This will make sure this Terracotta is always looking at its best! Mick Conlon East Sussex Tile Doctor

Recently, I was called to a work on a Limestone tiled floor in a house near Hove Park. Hove Park is a popular park in Hove, East Sussex, which was once opposite to the Goldstone Ground, the traditional home of Brighton and Hove Albion football club until the ground was demolished. My client informed me that the house was used a meeting place every Friday, and the high traffic of people was taking its toll on the floor. The floor was clearly in need of a good clean, especially the grout. You do need to take care when cleaning Limestone as it can be affected by the acidic substances you get in some cleaning products which can break down the surface of the Limestone and cause further damage. The results of my test clean showed the Limestone tiles responded well to the cleaning, but I was concerned about the grout, which was not cleaning very easily. I suspected that the grout had, in fact, been discoloured by a bleach-based cleaner, turning it grey. Bleach contains strong chemicals, so there is a good chance that any bleach-based cleaners used on tiled floors will discolour the grout over time. After discussing this issue with my client, I quoted separately for a possible grout recolour. On the first day of working on the floor, I started the cleaning process using a black buffing pad attached to a floor buffer machine, in combination with a solution of Tile Doctor Pro-Clean, which I applied to the floor. This combination really helped to remove the heavily built up grime and dirt. Although the tiles looked great after the clean, I still wasn’t convinced by the state of the grout. After drying a test area with a heat gun, I confirmed that the grout was not continuous in colour and would need a recolour to get it back to looking its best again. I left the rest of the floor to dry for a period of two days, allowing any residual moisture to evaporate, before returning to recolour the grout with a white Grout Colourant which was applied using a good old fashioned toothbrush and baby wipes to remove any excess. I was careful to apply thin, even coats in order to prevent the possibility of the Colourant staining the tile. After several hours of knee-breaking work, the recolouring was complete, and I was extremely pleased to be able to show my client the finished product. She was very happy to be able to show off the floor to her friends, which was now white all the way through, without the dark lines caused by the discoloured grout. Another satisfied client.

They loved the Old World Kitchen design in our showroom, so together we selected the stain and added brass nails, unique finishing techniques and exclusive details.

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At first sight, this Victorian tiled pathway in Palmers Green, N13 did not appear to need too many repairs, with just a few obvious broken and loose tiles to be fixed. On closer inspection however it became clear it was in need of a deep clean and fresh seal. To start, we applied Tile Doctor Remove & Go across the entire length of the pathway to break down and strip off the old sealer and provide an initial clean. In the more stubborn and difficult to reach areas where we saw the buildup of efflorescence, we applied Tile Doctor Acid Gel to neutralise the alkaline salts. Acid Gel, as the name indicates, is a pH1 blend of Phosphoric and Hydrochloric acid in gel form, making it easier to apply to tricky areas, including sloped or vertical surfaces. Users should be aware not to use this type of product on acid-sensitive stone such as Limestone, as this can cause etching if left on too long. Once the dirt and efflorescence buildups had been dealt with, I focused my attention towards the tile repairs, quickly realising that the extent of damage was greater than initially thought. Firstly, the numerous loose and broken tiles were removed and individually cleaned in a similar way to the rest of the floor. We then repaired the sub base ready for the existing and newly sourced tiles to be re-laid, before leaving the floor to set and dry overnight. The next day, the pathway was grouted, before being sealed with Tile Doctor’s colour enhancing, impregnating sealer, Colour Grow to bring back the life and character to the Victorian tiles. I was also asked to renovate the Edwardian hallway tiles in the house so once finished with the pathway they were deep cleaned using a strong dilution of Tile Doctor Pro Clean. This also helped to break down the old sealers and waxes – followed by a careful cleaning of the grout lines using Tile Doctor Grout Clean Up in combination with 3m black pads and detail brushes. To ensure any pre existing sealer was completely removed, I followed up with a steam clean and left the tiles to dry overnight. Upon my return to the property the next day, I completed re-grouting in the necessary areas, before sealing the tiles with five coats of Tile Doctor Seal & Go, providing an aesthetically pleasing satin finish. Seal & Go is a topical, solvent-based sealer which forms a layer of durable protection on the surface of the tiles, protecting against dirt and stains. The hard work invested in restoring these two floors certainly paid off, as the client was exceptionally pleased with the results, going as far as to leave the following feedback: “I wanted to restore my tired Edwardian tiled hallway and was given Rob Voyce’s contact details. I was very impressed with Rob and his team; they were very professional and friendly. Rob explained the stages of the work to be carried out and we agreed a date and the job was completed much to my satisfaction. Very pleased.” Nigel Voyce North London Tile Doctor

This is a photo of the view from the kitchen hallway into the dining room. Off to the left is the archway to the entry foyer.
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