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Along with internal tiled floors at residential and commercial properties, we also specialise in the cleaning, restoration and sealing of all types of external tiled floors, including patios. This customer, who lives in the small town of Brackley in Northamptonshire, had made the unfortunate mistake of sealing a brand new Slate tiled patio without removing the layer of grout haze smeared across the surface of the tile first. With the grout trapped between the tile and the new sealant the sealer was unable to fulfil its potential and the entire floor appeared really dull and patchy. The customer contacted me about setting the situation right. My initial course of action was to remove the new sealer using Tile Doctor Remove & Go, which is specially designed to strip away sealant, as well as adhesives and paints in cases where building and decorating works have left the tiles stained. The product was applied liberally across the surface area of the patio and agitated using a rotary machine fitted with a special stripping pad. Of course, this was necessary because the grout haze could not be treated without removing the sealant first. The soiled cleaning solution was promptly soaked up using a wet-vac machine. Once the tiles were exposed I applied Tile Doctor Acid Gel, which is a blend of phosphoric and hydrochloric acids in more manageable gel form, all over the patio and allowed it to dwell for ten minutes to begin neutralising the grout haze. I then added a little water and worked the product into the patio with a stiff scrubbing brush and a rotary machine to ensure all grout haze was removed from the surface of the tiles. The remaining slurry was then removed using the wet vacuum, and I rinsed the area twice with plain water to ensure all cleaning products had been removed. It was them left to dry completely. I returned to the property several days later to give the patio a fresh seal now that it was free from grout haze. First, I gave the patio a vacuum and light mop to remove any dust and debris. The customer wanted the tiles as dark as possible, therefore I suggested we use Tile Doctor Stone Oil before sealing, as this would darken the Slate significantly. Once this was agreed, I applied one coat of Stone Oil, allowed an hour for the product to dry, and then followed this applying two coats of Tile Doctor Colour Grow sealer. This is our impregnating, colour enhancing sealant which provides maximum protection against ingrained dirt and stains, as well as a durable no-sheen finish. As you can see from the photographs, the Slate tiles experienced an impressive transformation. The fresh sealant, combined with the Stone Oil, really took the appearance of the tiles to a new level and, what’s more, it will be easier for the happy customer to keep it clean in the future. Phil Vissian Northamptonshire Tile Doctor

Details below of a Grout colouring job I recently completed at a house in Morecambe. In this instance, the grout had become stained, and my client was no longer happy with it. There are a number of reasons grout can lose its appearance including the build-up of mould in damp and unvented areas, staining from liquids accidentally spilt on the floor and surprisingly if you have a coloured grout it can lose its colour due to the bleach found in common types of household cleaning products. Grout contains lime which is acid-sensitive and will react to acidic cleaning products so for general cleaning do use a pH Neutral Cleaning product. To tackle the stained grout I first tried Tile Doctor Pro-Clean which can be used at different levels of concentration to increase its potency. In this case however when this grout dried it went back to being patchy so then the only answer was to restore its appearance using a Grout Colouring kit. To form a better bond with the Grout Colourant I first treated the grout with a Tile Doctor Pre-Treat Cleaner, which is very slightly acidic and effectively etches the grout. If you have a particularly acid-sensitive stone tile (Limestone, for example), it is recommended to use Tile Doctor Oxy-Pro cleaner instead as this won’t upset the stone, yet still clean the Grout ready for colouring. Once the Grout had dried (which is some cases can be several hours), I applied a thin coating of the Grout Colourant, as a thin coat dries quicker and provides a more even finish. A second coat was then added, before polishing off the excess from the edges of the tiles. After about half an hour the Grout Colourant was dry to the touch (at this stage you should be able to walk on the floor). Note that if you are Grout colouring a wall tile in a shower cubicle, it is best to leave the area for 24 hours before using the shower. As you can see from the photographs, the result was very effective, and needless to say my client was very happy with the rejuvenated appearance of her grout. Russell Taylor Lancashire Tile Doctor

David Patterson
Inspiration for a mid-sized contemporary open concept light wood floor and beige floor living room remodel in Denver with a bar, white walls, a ribbon fireplace, no tv and a tile fireplace

The kitchen is probably my favorite space we renovated in the home. It's super crisp...which also might be my favorite interior design term :) The marble 3-D backsplash brings depth and texture. Loads of storage in this kitchen as we added cabinets under the grand island. We carried the water vibes through by adding blue Art & accessories. The white Quartz countertops are practically maintenance free: they are stain, acid, scratch, heat and impact resistant...perfect for a family.

As is often the case in years past and for whatever reason many homeowners covered their decorative Victorian hallway tiles in a variety of products from carpet to laminate flooring. These days the trend has reversed and quite rightly many homeowners now realise the value a tiled floor can bring to a property and look to us to have it restored. Our client had purchased a property in Norfolk seaport of Kings Lynn and, on lifting the dirty old carpet and decaying underlay in the hallway, discovered a beautiful tiled entrance hall. It was obvious that a previous owner had decided to lay carpet over the tiles as an easy way of hiding the result of careless renovation and decorating which had resulted in a thick coating of plaster, paint, carpet tape glue and various other contaminants which had become firmly stuck to the surface. There were also two small rectangular black and brown tiles missing behind the front door which had been damaged during the removal of some old lead pipes. This was clearly a job which would need somewhat more than a scrubbing brush and a bottle of Flash! Our first job was to remove as much of the solid contaminants as possible by hand with floor scrapers and a steamer which softened the more stubborn lumps. We then applied Tile Doctor Remove & Go which is a powerful alkaline stripper to the whole area, left it to dwell on the surface for twenty minutes and then scrubbed it in using a rotary machine fitted with a black scrubbing pad. The resulting slurry was then power rinsed and extracted away using our Ninja machine which is a high-power industrial vacuum. Any remaining patches where the carpet tape had been stuck down were spot treated using Tile Doctor Nanotech HBU which made short work of the hardened glue. The result was a clean floor, but the surface still felt slightly rough and pitted, a problem which we resolved using the rotary machine fitted with a 200-grit diamond burnishing pad followed by a 400-grit pad with a little 400 grit honing powder which left the surface smooth, silky and ready for the application of a sealer. Finally, we acid washed the whole area using Tile Doctor Acid Gel, a slow release product which would neutralise any remaining chemicals, improve new sealer adhesion and inhibit the future production of any efflorescence salts. We had used a fair amount of water during the cleaning process, so we left the floor to dry off thoroughly overnight with assistance from our commercial dehumidifier. On our return the following day, we discussed the sealer options with the client and recommended using microporous Tile Doctor Colour Grow which is an impregnating sealer that seeps into the pores of the stone protecting it from within. It will provide an excellent fluid resistant seal whilst enhancing the natural colours in the stone, additionally it’s fully breathable thereby enabling any moisture trapped under the floor to rise through the floor and evaporate. This is important on old floors like this where no damp-proof membrane was installed. The sealer was applied with a paint pad in tow coats and allowed to dry for an hour before buffing the floor with a hog’s hair pad to give a rich natural-look sheen finish. The Victorian tiles responded well to the treatments which were completed in two consecutive days. My client was extremely pleased with the results and left the following comment: “My floor was in poor condition after being buried under carpet as well as many, many years of paint and muck. I enjoyed the time they spent at my home and wouldn’t hesitate to use (or recommend) the Tile Doctor service in the future.” Nick White Norfolk Tile Doctor

Living Gallery designed by Lori Berg, Allied ASID Photographed by Jill Greer
Dining room - transitional dining room idea in Minneapolis

We were contacted by a client from Formby asking for advice on how to remove a thick layer of floor leveller from her Quarry tiled floor. I suspect at some point in the past a previous owner had decided to cover the tiles with lino and a cement-based levelling compound was applied to level the floor first. My client had tried to remove it herself but found it very hard going and after realising she had quite a project on her hands decided to call us instead and see if we could help with the restoration. I worked out a quote for the client which would include removing the self-levelling compound, cleaning up the tiles and then sealing them to improve its appearance and protect it going forward. The quote was accepted, and a date agreed for the restoration to be completed which would take two days. We have a variety of tools that we can use for removing cement but in this case, I decided to use an air operated pin gun. The head of the gun has long pins of different length which are fired at the floor gently chipping away at the floor compound, this made short work of breaking up the cement so it could be swept away. A lot easier than the method the client had previously tried. With the floor clear of cement, it was given an acid wash with Tile Doctor Acid Gel scrubbed in with a buffing machine fitted with a black pad. The acidic formula cleans up the stone of old cement including fine particles of dust. Afterwards the gel was rinsed off the floor with water and extracted with a wet vacuum. We let the floor dry out overnight and returned the next morning to apply the sealer. For the best results, the stone needs to be dry so before sealing I always take several moisture readings with a damp meter to make sure. The results were good so the first of what would be three coats of sealer were applied to the floor. I used Tile Doctor Colour Grow for sealing, it is an impregnating sealer that works by occupying the pores in the store thereby protecting it from within, it also brings out the colour in the stone. Once done the floor looked great, the old self-levelling compound was gone and the rich colours in the tile had been restored. In fact is was only when finished did we realise these were in fact Baked Clay Quarry Tiles, minerals are added during manufacturing to give then colour, although 95% clay they are very tough like stone. The client was over the moon with the outcome, the floor had been restored to its’ former glory. For aftercare I recommended the use of Tile Doctor Neutral Tile Cleaner to keep the floor in good condition. It is pH neutral so will ensure the newly applied sealer is not compromised and the floor will continue to look good for a long while to come. Andrew Robb Merseyside Tile Doctor

This Victorian tiled hallway was one of the most beautiful Victorian floors I have ever had the pleasure to work on. With the wide range of patterns and colours they are available in, it seems no two Victorian tiled floors are exactly the same, and this uniqueness is part of what makes them so appealing to property owners. Unfortunately, this floor had been poorly maintained over the years, even suffering from a few loose and missing tiles. There was a thick coating of dust and dirt soiling its appearance, and the property owner was understandably keen to remedy the situation. Having realised that everyday household cleaners are not likely to achieve great results, she asked me to carry out a full professional restoration, including making some repairs where necessary. I was pleasantly surprised to find out that this property was situated in the town of Wyken, which is a few miles outside of Coventry city centre and in fact just down the road from where I live myself! Before making a start on the cleaning process, it was first necessary to re-fix the small number of loose tiles and replace a single missing tile by the radiator. Fortunately, I’ve been working on these types of floors for some time and have built up a good collection of replacement Victorian tiles so I was able to find one that matched in nicely with the rest of the floor without too much problem. To clean the tiles, I began by applying a layer of Tile Doctor Oxy-Gel directly into the floor with a small brush. This product is very similar to the popular Tile Doctor Pro Clean: both are strong alkaline cleaners, strippers and degreasers, with the main difference being that Oxy-Clean comes in a gel form, making it easier to control and therefore ideal for precise cleaning, or for application to vertical surfaces. Like Pro Clean and being an alkaline base it is suitable for use on all types of natural stone and tile. The Oxy-Gel was left to soak into the tiles for around ten minutes before being scrubbed in and then rinsed off carefully with water, I then used a wet vacuum to extract the now soiled cleaning solution off the floor. The next step was to acid wash the floor using Tile Doctor Acid Gel; this served to break down alkaline mineral deposits inherent in the grout along with some excess grout that had been left on the untidily left on tile from installation. It is recommended not to use this product on acid-sensitive soon such as Marble and Limestone as it can cause irreparable etching but its fine on Victorian tiles as long as you don’t leave it on too long. Finally, the floor was given a rinse with clean water to remove any trace of chemicals from the cleaning and to neutralise the area in preparation for sealing. I left the floor for 48 hours to dry before returning to the property to seal the tiles. This allowed plenty of time for the floor to dry completely, which is important as any excess moisture can damage the ability of the sealer to protect against dirt and stains. My choice of sealer for this floor was Tile Doctor High Shine; three coats in total were applied, providing – as the product name suggests – the high shine finish that the customer had requested. The sealer will provide durable surface protection going forward preventing dirt from becoming ingrained into the pores of the tile and ensuring it remains easy to clean and keeping its appearance for some time to come. As a big fan of Victorian tiles, it was a great pleasure to restore this floor, and my customer was certainly pleased too. It’s amazing how far a little professional maintenance can go to improving the appearance of these fantastic types of floor. Mick Gayton Warwickshire Tile Doctor

Young newlyweds were looking to transform their home into a chic, sophisticated space for both relaxation and entertaining friends and family. Our approach was utilizing materials that were both luxe and livable, taking into consideration pets and a baby on the way!

Each master bathroom marries quality function and design with high-grade materials that offer luxury and smart spatial planning.
Inspiration for a mid-sized transitional master single-sink bathroom remodel in Austin with shaker cabinets, an undermount sink, quartz countertops, a hinged shower door and a built-in vanity

Living Gallery designed by Lori Berg, Allied ASID Photographed by Jill Greer
Home office - transitional home office idea in Minneapolis

Deck Brightener is designed to be used after Deck Stripper to neutralize the surface and restore the natural beauty of exterior wood. Deck Brightener removes rust or tannin stains caused by fallen leaves and is recommended for use on all species of wood, including redwood. Deck Brightener is an oxalic acid solution that removes dirt, grime, tannin, rust, and fungi stains from wood surfaces. This liquid concentrate is mixed with water (two parts water to one part concentrate) to brighten and restore the natural beauty of exterior wood. Deck Brightener will not harm wood fibers, grass, or plants when used properly. Deck Brightener is recommended for surface preparation prior to initial application of clear and semi-transparent finishes and stains. It is used as a neutralizer and brightener for all wood species that have been cleaned with Deck Stripper. Even new wood needs to be cleaned in order to remove mill scale so the surface can more easily absorb deck stains. Deck Brightener is not formulated to remove intact paint, stain, or clear finishes and may dull painted and metal surfaces if not quickly rinsed. Order Deck Brightener shipped via UPS Ground at: www.surfacerestoration.com/shop

A family living in Guildford were in touch recently about restoring the appearance of their Ceramic tiled shower and bathroom. They were about to put the property up for sale and were concerned the grubby grout might put off potential buyers. First impressions do count so renovating a bathroom or kitchen before selling is a really good idea and will help you achieve a better price. In this case the Ceramic tiles were dirty and black with mould in places which looked unhygienic and uninviting. Additionally, the mastic sealant between the tile and bath was tired and worn to the extent that water could end up leaking behind the seal. After visiting the property, they were pleased to hear I could help and happily accepted our quote which was based around a days work and some materials. Firstly, I cleaned the grout using a Tile Doctor product called Duo Clean which is designed to tackle dirty grout and mould. I sprayed the product along all the grout lines and left it to soak in for about fifteen minutes. Once ready I brushed them with a firm wire brush then rinsed off with water. Next, I cleaned the tiles using a strong dilution of Tile Doctor Pro-Clean which was decanted into a spray bottle and sprayed onto the wall tiles. After ten minutes I then used a handheld buffing machine fitted with a small white buffing pad to shift the dirt and buff up the white tiles. After rinsing the slurry off with water you could see a marked improvement. I hand dried the tile and grout with a cloth and then set about stripping out the old white mastic sealer with a sharp knife. This took some time, as you have to be careful not to scratch the bath or the tile. By this time the grout had dried off fully and I was able to see if more work was required. To achieve a uniform colour throughout. Mould and some cleaning products can discolour grout permanently and, in this case, there was some grout staining I was unable to remove. We had discussed this possibility earlier and how it would be best resolved using a white grout colourant. So, I carefully applied Tile Doctor Grout Colour which is painted on with a small brush with any excess wiped off the tile before it can set. This resulted in a uniform white grout throughout and really gave the whole bathroom a lift. With the cleaning process completed I applied a new white mastic between the bath and tile and along the verticals. This is done with the bath filled with water and then left for 24 hours to allow the silicone to fully cure. After the grout colour had dried, I applied an aerosol Tile and Grout sealer over the whole surface and then lightly polished off any excess with a clean cloth. This does two things; one it adds a further layer of protection to the new grout colour and to the surface of the tiles. Secondly Ceramic tiles are non-porous, but bacterial dirt can still get a grip on the surface, with the sealer in place you will find water quickly runs off without getting a chance to get a hold. Sealers do wear off, so I recommended re-applying it every year. I had plenty left over and gave it to the customer when I finished using it. For regular cleaning of tiled shower areas, I recommend they use Tile Doctor Aqua-Pro this will neutralise any acid build-up caused by acidic shampoos etc. West Surrey Tile Doctor Rupert Mcleod

This client had just moved into a property in York and having pulled back the old carpet revealed a lovely old period Victorian tiled floor she didn’t know existed when she bought the house! I went over at the beginning of this year to survey the floor and could see that fortunately, no glue or carpet grips had been used to secure the carpet; additionally the floor was in good physical condition considering its age with no cracks or loose tiles. The tiles were however very dusty and dirty with ingrained dirt and so had probably been covered with carpet for a very long time. The hallway was quite dark I’m afraid with little natural light so apologies for the photographs. With old houses like this you never know what you are going to find so whilst I was there surveying the floor, I took some moisture readings with a damp meter on the floors and walls. The readings came back low so no sign of damp which was a relief to the owner. We agreed a price for the work, and I arranged to come back the following week. I must admit I do like York, its steeped in history and famous for its Cathedral and Viking museum. The houses in the city have loads of character and period features like this floor are quite common. I deep cleaned the floor with a strong 1:3 dilution of Tile Doctor Pro-Clean worked in with a black scrubbing pad fitted to a rotary machine. Initially the solution was left to soak into the tile before being agitated by the machine. The soil was then rinsed off with minimal water and then extracted with a wet vacuum. I followed this up with an Acid Wash using Tile Doctor Acid Gel to further clean up the tiles and help inhibit any potential efflorescent salt issues which are common in floors of this age due to the absence of the damp proof membrane. The floor was given a further rinse and extraction and allowed to dry out fully overnight. I needed the floor to be dry for the next day so it could be sealed. I came back the next day and started by taking more damp readings which showed similar readings to the day before. Given the low readings I was able to move straight onto sealing which was done using four coats of Tile Doctor Seal and Go. This product works really well on old Victorian Tiles like these and being water based it doesn’t leave a smell as it dries. Once the final coat of sealer had dried there was a significant improvement in the appearance of the floor which was much appreciated by client who was very happy with the end result. For aftercare I recommended the use of Tile Doctor Neutral Tile Cleaner to maintain the floor, it has a nice fresh smell and can be used regularly due to its pH neutral nature which won’t prematurely erode the sealer like stronger bleach based cleaners. Nigel Stoker North West Yorkshire Tile Doctor

This request came from a client who lives in the Newcastle district of Jesmond who was unhappy with the appearance of their Textured Porcelain floor tiles. The problem was that the Porcelain Tiles were grouted in whilst the underfloor heating was switched on. This resulted in the grout drying out quicker than expected and the tiler struggled to get the excess grout off the tiles. To rectify the problem, the tiler tried to get the dried grout off with acid, but it didn’t work, and the floor was left looking dark and dull. Unable to rectify the problem the client was left with a disappointing pale floor and had searched around the internet for a solution. Normally grout smears like these (aka Grout Haze) can be removed with an acidic product and Tile Doctor sell Grout Clean-up specially for this purpose. However, some grouts contain acid resistant polymers which need to broken down first. Fortunately, we have a solution for everything tile related and the system we use does not affect the main grout lines only the excess grout. I called in to do a site visit and having surveyed the problem I was confident it could resolved, I gave them a price for the work and agreed a date to return to do the job. My first task was to spray the tiles with Tile Doctor Remove and Go, this was left to soak into the tile for around ten minutes before being scrubbed in. Remove and Go is a coatings remover that is safe to use on tile and grout; normally we use it to remove old sealers but in this case I applied it to break down the polymers. To work the product into the tile I use a buffing machine fitted with a black scrubbing pad, the mechanical advantage this gives makes the job a lot quicker. Then the slurry generated is rinsed off with water and removed with a wet vacuum. The floor was then left to dry for 30 minutes. We were then able to remove the excess grout which was done by applying Tile Doctor Grout Clean-Up which I mentioned earlier. The process was the same, i.e. using the buffing machine and a wet vacuum to scrub the floor and extract the soil. The floor was rinsed with water to remove any trace of the products used and dried as much as possible using the wet vacuum. The underfloor heating really helped at this point to dry out the floor. Once the floor was fully dry including the grout lines a single thin coat of Tile Doctor Colour Grow sealer was applied. The tiles were textured porcelain, so the dirt gets trapped into the textured surface if it is not sealed. We usually find one coat of Tile Doctor Colour Grow is more than enough for this, anything that hadn’t soaked in after three to five minutes was then polished off with clean dry cloths. The client was very happy with the floor and pleased that the excess grout had been cleaned up and the floor looked as it should. Before leaving I recommended the use a pH Neutral tile cleaner for general cleaning such as Tile Doctor Neutral Tile Cleaner. There is no point sealing the tiles only to have it stripped off later with the use of a bleach based cleaner. Raf Barrett Tyneside Tile Doctor

Deck Brightener DSI is designed to be used after Deck Stripper DSI to neutralize the surface and restore the natural beauty of exterior wood. Deck Brightener DSI removes rust or tannin stains caused by fallen leaves and is recommended for use on all species of wood, including redwood. Deck Brightener DSI is an oxalic acid solution that removes dirt, grime, tannin, rust, and fungi stains from wood surfaces. This liquid concentrate is mixed with water (two parts water to one part concentrate) to brighten and restore the natural beauty of exterior wood. Deck Brightener DSI will not harm wood fibers, grass, or plants when used properly. Deck Brightener DSI is recommended for surface preparation prior to initial application of clear and semi-transparent finishes and stains. It is used as a neutralizer and brightener for all wood species that have been cleaned with Deck Stripper DSI. Even new wood needs to be cleaned in order to remove mill scale so the surface can more easily absorb deck stains. Deck Brightener DSI is not formulated to remove intact paint, stain, or clear finishes and may dull painted and metal surfaces if not quickly rinsed. Order Deck Brightener DSI shipped via UPS Ground to all 48 U.S. States except Alaska & Hawaii at: www.surfacerestoration.com/shop

Master Bedroom with Red Bed Frame and custom drapery and bedding.
Bedroom - traditional master light wood floor bedroom idea in Charlotte