We decided to extend our home, and we had some concepts in mind. We called a few companies to get an idea and high-level quotes. Looking at online reviews, we decided to get a quote from LU Construction as well.
Ben, who is the project manager, came in for the first meeting. He listened to our concept carefully. He gave us a good background of the company. We liked the fact that LU Construction is a one-stop shop from designs, and city permits to construction, plumbing, HVAC, etc. After looking at the scope of our work, which was substantial, Ben decided to involve David, who is the senior manager of the company.
When David came in and saw the project, he gave us some suggestions that we had never thought about. We immediately liked his idea and asked them to develop the concept further. They gave us 3D models for a charge, which they waived after we allotted them with the final contract. We are so glad that David gave us that suggestion now that our project is done and we see the benefit of his vision.
Ben and David explained to us the process of city approvals and inspections to set expectations about the city's inefficient method of working. It turned out to be accurate, and it was less frustrating because we were prepared.
Construction projects are complex. Mistakes can happen. We did have some of the missteps, but what we really liked about LU construction is that they owned them honesty and offered solutions to fix. We never had to argue with them about it. In some cases, they made us aware of the problem that we had not noticed in the first place and fixed them proactively.
And there was an instance where we wanted bathroom vanity to be installed in a specific way next to the shower. While they agreed to do what we said, they offered advice about the cons of our approach. We listened to what they suggested, and that was the right decision.
Ben is an exceptionally dedicated professional. He goes the extra mile to make sure you are satisfied. In some case, we asked for changes after work was completed, and Ben got it done without any hassles. He maintained a high line of communication and kept us up to date on progress and future work.
Ben and David stood by us beyond passing the final inspection. They corrected a couple of things even after all payments were made. Throughout the project, they made sure that we were satisfied. We never felt insecure about LU completing our job.
In the end, we are pleased customers of LU and delighted with the final results. Thank you, Ben and David, for all your hard work, dedication, and focus on customer satisfaction.