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Expensive white blinds make white trim look yellowy - HELP!

12 years ago
We just spent $9,000 on Hunter Douglas Silhouette blinds for our first floor. (Gasp - so much money!) Our trim is BM Super White - the whitest white paint there is. Walls are BM Seapearl - very, very light beige/gray. We told the Hunter Douglas rep we wanted the blinds to match our trim, so she steered us towards two whites. Based on the tiny fabric samples she had, one had blue/gray undertones so we went with the other one called "Radiant White" which was softer/creamier and seemed to be a better match when held to the trim.

The blinds were just installed. During the day with ambient light and the blind slats open (so the blinds are translucent) it looks OK - they're not a perfect match but you don't notice too much. However at night, with the blinds fully closed and our lights on, I was shocked that the blinds look stark white and the trim by comparison looks off white & yellowy. Apparently even the whitest paint is still off white, and "Radiant White" blinds are stark white compared to our trim.

I am horrified and feeling panicked that we spent $9k only to get this result. The photos don't convey the full effect because we have an open floor plan and you're surrounded by stark white blinds popping out all around you. (The written order is for "Radiant White", so presumably they ordered the right one.) I'm extremely frustrated the Hunter Douglas rep (who has many years of experience in this business) didn't tell us (or know?) that they wouldn't match, as there would be differences between a true white and a paint white. Hunter Douglas's website says they don't take returns/exchanges because these are custom orders. Help, what to do? Thank you for any thoughts.

Comments (30)

  • 12 years ago
    Maybe change the wall paint?
  • 12 years ago
    Here's a link to another discussion about paint color that deals with how light affects color. I hope it helps explain what you're seeing:

    http://www.houzz.com/discussions/1002505/Paint-name-or-color-
  • 12 years ago
    You can either paint the whole wall a bright colour or just a band to take the focus away from the blinds and trim.
  • 12 years ago
    The blinds go around our entire first floor which is an open floor plan... all the walls are the same color because they're contiguous. The same walls go up our staircase and to the 2nd floor because the staircase is open too. I can see why a bright color would change the equation, but I don't think that's something we'd want everywhere. I can't really picture a wall color other than some sort of off-white or beige around our first floor (our house is a modern/contemporary style). Thanks for the suggestion though.
  • PRO
    12 years ago
    In looking over my career, whites can be one of the most decieving colours to work with. I am quite specific in my selections and applications of white when it comes to white paint, when matching it to appliances, painted cabinets, toilets sinks. However a secret is that there is a constant white in the industry called frosty white and your blinds are that colour. The blinds will match all basic white plumbing and appliances. A more antique white would have matched your trim. That is a much more challenging colour scheme. You sound committed to the warm white. However at this point your direction in finishing your decor may be to incorporate both whites. The blinds are timeless and clean looking. Why don't you embrace the mistake and know that colours change. In other words paint is cheaper to replace. I would do the trims frosty white to match. Hope that helps.
  • 12 years ago
    Thanks Shelley, I'd paint the trim whiter if I could, but it's currently Benjamin Moore Super White - and my understanding is that that's the whitest paint there is. Am I mistaken? Is there a whiter white paint? When I hold up a piece of white paper to the trim, it does look off white. I never realized the trim wasn't truly white until these blinds went in. The painters left behind cans of leftover Super White, so I know for sure that's what went on the trim.
  • 12 years ago
    Just checked the interweb... everyone seems to agree BM Super White is as white as it gets.
  • 12 years ago
    Note that my trim looks yellowy in the photo because it's next to the blinds but also there's low light in the room (it's night & light is coming from recessed incandescent lights), so it's not bright inside. I swear the trim is not antique white.
  • 12 years ago
    What about accent colours for wall - paint only one wall per floor - then you will have a focal point. You can soften the whites with colourful elements in your furniture and paintings. With your contemporary theme white shades and trim can then provide a soothing background.
  • PRO
    12 years ago
    I would recommend maybe changing the type of bulb in your light fixtures/pot lights. The Kelvin temperature and the CRI of the actual bulb can effect and change the color of the walls. You did make a right choice with the blinds, they are definitely beautiful.
  • 12 years ago
    Thanks for the suggestion Modern Era Design. My fear is that we'd need some very bright, cool lights to improve the problem and then our living room will feel like it has hospital lighting. It's already got too much light. I'm now looking at these blinds closed during daylight and they don't match in daylight either.

    I wonder if that little fabric sample had been handled by so many people that it was dirtier and older, and so looked like it was a better match. Anyone have any experience getting Hunter Douglas to replace blinds without having to pay for new ones when they had a bad & unexpected outcome?
  • PRO
    12 years ago
    Super white is not the whitest. Its false. Its the whitest you can get out of the can already factory ground. You have to know how white paint is made to know how to get a good white paint. In Vancouver all the Benjamin Moore Dealers know how to get the whitest white. Its a secret. They Add white to the white. In other words you have to take a white tint and add more white. It cost more but worth it. Its the most gorgeous white called Gallery White. Its bright and pure. The best white paint has the purest and most titanium oxide.

    As far as working with Hunter Douglas, yes I have sold the brand. They are quite ridged in their return policy, although may want to settle this before it goes viral, therefore contact the area rep and explain you feel you have to repaint all the trim to match a blind you were told was a match. The Rep clearly did not hear your desire to match the trim and only heard the word "super white". Reps have to look carefully day and night.

    Hunter Douglas may give you a cash or credit to compensate for the situtation. New blinds may not solve it. There are only so many whites that can be made. Contact the Area Rep.
  • 12 years ago
    Judy....contact Hunter Douglas first....especially since the blinds have just been installed! Then if they refuse to work with you, take the cover off one set of blinds....go to Benjamin Moore Store and have them color match the blind. Get a sample size first so you can try it on a couple of windows. Then when you know for sure it is perfect for you, have the full size can mixed and paint your downstairs window trim.
    I just went through this when I had my plantation shutters installed. We (the rep and I) both choose the white sample that matched my trimwork the best and appeared to be perfect. Then when the shutters were installed, I could see the difference at night too. OF course I was using BM oil based white and it had been almost 3 years since the trim had been painted, so it had yellowed a little. I took one of the small bathroom shutters into the store and the BM guy color matched beautifully.....I choose latex this time. Had to do a little prep work to the trim work before painting but well worth it and has turned out great.

    It is a horrible feeling when you spend a good amount of money for something and it doesn't turn out as you had hoped. It will be okay though.

    Beautiful blinds and I love your window trim!
  • 12 years ago
    Hmm... a secret super white paint? Interesting. I could try that, although my ceiling, staircase banisters, staircase risers and interior doors are also painted BM Super White so I'd have to paint those too so everything matches - it would be a significant project, even if confined to the first floor. And my window casings, baseboard heaters and kitchen peninsula chairs the same shade of white too, so then those wouldn't match. Ugh.

    We only told the Hunter Douglas rep we wanted to match the trim - we never told her the paint color or anything about "Super white". It's as if she's never looked at the results of her work to not know that the white blind color could never match a painted white trim... surely matching blinds to white trim is one of the most common scenarios people do.

    I'll try contacting the Hunter Douglas rep. I'm guessing this is going to be a tough battle and I'm not looking forward to it.
  • 12 years ago
    last modified: 12 years ago
    My stomach feels sick for you. Lots of money and not satisfied and that is not the way it should be. And I totally understand not wanting to go to ALL THAT WORK with painting walls and/or trim. Nope!

    Has the salesperson come over to inspect the place since they are all hung? Sorry if I missed that above. What were her comments? Did she like it? Or was there a goof?
  • 12 years ago
    If you decide to paint the trim, take one of your blinds to the paint store and have them match paint to it. They can scan your color and exactly match the paint.
  • 12 years ago
    You may not need to paint everything else outside of the window trim that abuts the blinds. The other whites in your house may be far enough away that the slight difference in color won't be noticeable. Good luck Judy K!
  • 12 years ago
    Thanks so much everyone for your feedback and support. I'm glad you understand my pain! I am going to discuss this with the Hunter Douglas rep.

    Nansdrew that is a good point about maybe not having to repaint everything if it's not abutting the blinds. We started looking into whiter paints and brought home a sample of Behr Ultra Pure White, which is supposed to be even whiter... I think it's just slightly whiter than what we have but still not even close to the stark white of the blinds. The blinds are just so insanely white... I don't even understand how we ended up with such crazy white blinds.

    I'll let you know how it turns out. Hopefully we come up with a workable solution, if not I will be frustrated every time I look at our blinds, but at least other people can learn from this.
  • 12 years ago
    Not sure anyone suggested this, but could you paint your woodwork a different color...maybe beige/grey?. Try not to match it to your blinds because to me it would be almost impossible. Paint and blinds will probably change color (a little) as they age anyway.
  • 12 years ago
    You could try to bring some more of the trim color into the room in the form of accents to offset the stark white blinds. It will look more intentional. Try some art pieces, painted wooden frames with that trim color or even some candles. Painting trim is a huge job and can turn into a disaster if not done right. I'd try every other option first.
  • 10 years ago

    I am curious as to how this issue was resolved - if you see this, Judy K, I'd love to hear what you have done and how you feel about it. I am in the process of choosing white blinds and have white trim so your issue was very helpful for me to read about. I hope you are happy with whatever you currently have - I also felt your pain!

  • PRO
    10 years ago

    You know what! I got it! Paint the trim a darkish mahogany color that will create a separation between the blinds and the walls. Plus I think it would look great just in general.

  • 10 years ago

    Judy K, I'm so glad you were able to find something that helped. I'm going to change out my light bulbs before deciding on shades. (Thank you, Modern Era Design!) We were going to do that anyway, eventually. I agree, in rooms where I've already changed the bulbs, the whiter light does look cleaner and more neutral, and "truer" in my opinion. I still fear I may not be able to "match" my blinds to my white trim, so I'm thinking I may go with shades that have a very slight tint of color, the very palest of browns is what I have in mind, to create a deliberate difference. But I'll change the bulbs first and see how things look. Thanks so much for being so helpful, and again, I'm glad your story has a happy ending.

  • 10 years ago
    Not sure if it's been mentioned yet, but are curtains an option? It would cover up the perceived discoloration
  • 10 years ago
    Paint the trim
  • 8 years ago

    I'm having the same problem in reverse! Our silhouettes turned out looking more ivory in comparison to our white trim. How do your blinds look during the daytime? Is it pretty obvious the colors are different? I'm concerned we will have to replace our blinds.

  • 8 years ago
    Bm simply white is not the whitest painters there is - in fact it is considered a warm off white with a creamy/yellow undertone. It will look white until it is against a true white. It is more fresh and bright than say white dove but not a white white. It is our cabinet colour and trim - and I love it. Bright fresh without being stark but it definitely isn't a cold bright white.

    You have other options - BM oxford white if I recall is on the cooler bright white side. I'd go to the store or read up online as there are lots of blogs I read when choose SW that indicated the options and undertones.
  • 8 years ago
    Oops just saw this is an old thread and you updated recently. Ignore my comment
  • 4 months ago
    last modified: 4 months ago

    i am having the same problem and was thinking if getting a valance. The blinds look to stark against my Chantilly lace walls