I definitely like buying from Lowe's or Home Depot. The price is very reasonable and there is no playing games that other carpet chains play. Some will tell you that they just get the cheapest contractors to install that don't care about quality, but they are always evaluating their contractors with customer feedback and you do have the warranty to fall back on. Get them when they have their 10% off and free pad sales and it is a no-brainer to me!

Thanks for the good feedback. 10% off sale is suppose to start next Monday, Jan. 1st.

Lowes like HD sometimes have great buys on carpet. The criticism is that box stores usually add 10% more onto the bid so sometimes the amount of carpet they charge you for is more than you need. If you can get some independent installer to estimeate the yardage first that would help. I know HD marks up their labor and charges for things that most local stores dont. Most of the problems at least with HD is that there is seldom good communication between the store and installation. HD used to not even schedule the install until the carpet arrived in the wharehouse. I used to work for Mohawk.

I did have an independent installer come out so I know approx. the square footage of my bedroom and how much carpet I'll need to buy.

The thing that surprised me so much w/ Lowe's was they had better prices than ProSource. The carpet I'm looking at installed w/ the premium pad is $5.48/sq. ft. before any sales that are suppose to be in place Jan. 1st. If I was looking at this same carpet at ProSource I would have been looking at easily $7/sq. ft. after their 40% discount not including pad & installation.

At least for me, HDepot had a special of free measurement. Other carpet places were going to charge me $50 and most of the places in the area use the same company. HDepot used the material estimate that company provided. I did have to wait a good time after the measurement for the HD "facilitator" to process my paperwork for the order and also for the carpet to arrive before setting the install date--probably a good thing because it ended up being backordered for 2 weeks! Other than those hiccups, I enjoyed the hassle free purchase and installation. The installation crew (3 people for 900 sq.ft.) seemed very professional and once done, went through the install with me and seemed very interested in my satisfaction.

While I shopped 2 other carpet places in the area, I had the impression that I was talking to a used car salesman. Definitely left a bad taste in my mouth.

PROS: larger selection, better buying power so you can get a better price on the product and can usually upgrade for a lower price, they stand behind their products almost 100% of the time and will replace it if there are problems.

CONS: deplorable customer service at high volume times when there are alot of other customers, waiting times on heavy volume days, custom orders take longer to arrive, higher wait time if there are claims of problems.

Well, so far, so good. I went in today and scheduled to have an installer come out to measure. Should hear from them to schedule an appt. by Thursday.

I've got another question though. I was told by another carpet salesman to look only for Stainmaster or WearDated II carpet w/ Tactese nylon. The Mohawk carpet I'm looking to purchase is WearDated w/ Durasoft nylon. Is this comparable to Tactese? The Lowe's salesman said I'm purchasing a high quality carpet. It's a Frieze, 65% density, I think that's the correct term, 100% nylon. Resiliency is rated excellent. Just want to make sure I'm purchasing a high quality grade of carpet. Tried researching it online but no luck. Does Mohawk have different names for the same carpet for the different stores that carry their product?

I worked for Mohawk and yes, most carpets at chain stores are private labeled. I have no idea what 65% density refers to. Perhaps 65oz? Branded nylon like Wear dated or Stainmaster are just brand names of nylon. Some offer unique warranties, I know wear dated used to offer an appearance retention warranty, but there is no significant difference between a branded and a Mohawk name if the warranties are similar. Most carpet warrantys are pretty lame anyway so I wouldn't base a buying decision on brand name

Yes, 65 oz. is what the label read. I knew I didn't have that right...ha!ha!

No, I'm not basing my purchase solely on Mohawk's name. It is a pretty piece of carpet and feels wonderful. The carpet I'm replacing is builder's grade that came w/ our house so I just want to make sure I'm getting carpet that will withstand 2 Labrador dogs & 2 young children.

We used Lowe's for our carpet. There were a couple of minor glitches--Lowe's gave the subs the right address and wrong city, which created a day's delay in delivery, and they got the carpet earlier than we needed it, despite telling us they wouldn't have it right away, but the carpet is excellent, the installation was well done, the installers were nice and efficient, and the price was way lower than any that our GC's recommended source would give us, for a carpet we liked more than what the GC'c source had to offer. I would gladly use Lowe's again.

builder grade carpet is generally 26 oz or so vs 65 you will see a big difference in density and appearance retention. It sounds like a good choice.

I recently purchased carpet for my home from Lowes. It showed up when they said it would and I'm very happy with the quality. At my last house, I was all about the warranty and ordered a Karastan from Home Depot Expo. Paid for it and several weeks later, they called and said it had been discontinued. Long story short, the only carpet that was similar was a Karastan wool carpet, which was significantly more money. Another customer had the same problem I did and we teamed up. Expo made it good and gave me the wool Karastan for the same price as the other. It was about $50 yard more. So...I've had good experiences with Expo and Lowes. It is important to find out who the expert is in the department, because some of the salespeople were NOT knowledgeable about their products. Good luck!

Thanks for the advice everyone. The installer is coming out on Monday to measure and hopefully by the end of January I'll have new carpet in my MBR. I'm just going to make sure what they order is actually the color and choice of carpet I selected. I've heard where people have ordered carpet and then once it's installed they don't think they got the correct carpet.

Four years ago, I was in the market for some carpet. I was totally against buying from a big box, but their price was almost too good to be true. Turned out it was. After I ordered they dillydallied for over a month, saying it was backordered..etc. Finally, they told me it wasn't available anymore. I think they messed up their pricing and wanted to blow me off. I had another room on order and that one was not much better. They called me with an install date. On that day, no one showed up. Turns out the truck that was to deliver my carpet left without delivering because the back up of other deliveries was so long, they didn't want to wait. Then they lost my carpet after it was delivered. Then one day I get a curious call from a Lowe's rep asking me if I had carpet on order yet. What the heck? It was a mess from the get go. The manager told me they would credit me a discount but I never got it. I finally got my carpet installed, months later. On the first room, I ended up buying at a local mom/pop shop....no problems.

Never again will I purchase anything from Lowe's that isn't on the shelf. Even then, I try to give local shops my business if I can.

My latest carpet purchase I bought from a franchise called Nationwide Floor & Window. One of my past clients bought a franchise so I thought I'd give her an opportunity to quote. Her service was great, she drives a company van full of her samples and comes to your house. It was really convenient. I also wanted a runner for my stairs and she was able to have samples overnighted to me. The other two companies I went to was clueless about runners. Anyway, my carpet was installed in December and they did an A-1 job on a very difficult install. My DH was so impressed, he tipped the installers.

Click on the link below to see where I bought.

Here is a link that might be useful: Nationwide

I had a bad experience buying carpet from Lowe's. We had them put a binding on and it took forever. Then, when it came in they never told us. We had to call them repeatedly. Very annoying. I've had a good experience with this rug company.

Just at Lowes tonight. Minimal install is 280 bucks. Would be 160 for 225 feet. Will try a non lowes installer I know.

Lowes seems to subcontract to the cheapest labor to do the installwork. Probably never heard of the CRI 105 standard for carpet installation. Googling for 20 seconds comes up with plenty of examples like http://www.cs.virginia.edu/~dgm4d/LowesCarpet/index.html

Here is a link that might be useful: http://www.cs.virginia.edu/~dgm4d/LowesCarpet/index.html

Just wanted to say that I have worked at Lowe's for a couple years in the flooring department and let you all know that our installers are 100% guaranteed to your satisfaction. They are licensed, insured and have thorough background checks. Just make sure you talk to an experiences salesperson to explain everything and help you find the right carpet for the area and do some research on your own. From my experience when checking competitors pricing, Lowe's is always the least expensive!

Wow....lots of different experiences. Usual for any business though. We have had a terrible experience with Lowe's on a carpet purchase/install. I found a great carpet to put in my dance studio waiting room. It was on sale for a wonderful price and had the padding attached. I was going to do this myself. I talked with the salesperson in carpeting and she tried to sell me tack strip. I went with carpet tape. Told her my exact measurements and proceeded to purchase and take the carpet home. I got it home rolled it out as far as I could. (500 lb. oak buffet in way) installed from the opposite end, tiled by the door on the end by the oak buffet. Husband came home, we moved the buffet, guess what carpet about 5-6 inches to short. Called and was told by the carpet lady that I must have given the wrong measurements, I pulled the receipt and said no I paid for the correct amount and didn't get it. She then accused me of cutting it to mess it up. I asked to speak to the manager. He proceeded to work it out with me and we ended up purchasing carpet for two other rooms. Great deal on install etc..... I paid $35.00 measuring fee which would come off of the $99.00 install. The subcontractor came out within a couple days, (things were looking up). I went in and paid for all the carpeting. Oh by the way was told that the padded carpet could never be installed with tack strip like she tried to have me do. Has to be taped or glued. I got a call saying that we now had to pay $800.00 for the glue down install that the special only worked for tack strip installation. I talked with the manager and got this resolved.

They came out about a week or so later to install the carpet.Prior to their arrival Lowe's called (the girl) and said that I needed to pay another $90 some dollars for glue. I refused. She said they may show up to install and not be able to. I assured her about all the problems and told her this would be done correctly. As they arrived they said so are we just doing 2 rooms. I said no 3....replacement of the waiting room, our living and bedroom. They proceeded to tell me there isn't enough carpet and it was discontinued. We had them go ahead and install the waiting room and the living room. After I called the manager and convenced him that he needed to find the carpet for us that matched. This took many weeks.

It came in on a Tuesday ( we just happened to be there), we weren't called until Friday. Then lets just say the carpet was installed wrong, had a huge mismatched section in the middle of the wrong where they put the seam. Many weeks later that was torn out and reinstalled. This lets see was from September 5, 2010 until Mid November 2010. We have taken pictures....there are puckers throughout all the rooms or ripples, the seems are fraying, looks horrible. We are meeting with the manager today to see what they can do. Good luck to all!

I am sure I missed putting the fact that several times the contractor cancelled then later we were told that Lowe's called them and told them we wanted to cancel. Who knows what a huge mess.

I bought my carpeting from HD. It was a Shaw carpet. I waited two weeks for the carpet to come to the house for delivery. They sent the wrong carpet TWICE! It was six weeks before they got the correct carpet. The installers were very fast and pollite, however, The seams separated, They cut the threshold too short, and the whole carpet buckled in four different places within the first three years. I will never buy carpet from HD again. Just my experience.

I bought Stainmaster Carpet from Lowes 4 years ago. They had a local company instal it. After about 18 months the carpet in our Bedroom started buckling and there is about 5 ripples in the carpet. Lowes said if we wanted it fixed then we would have to pay to have it "Restretched". After having our carpet installed we purchased an expensive carpet machine so that we could clean the carpets every 6 months. We started noticing what I call "trails" in the high traffic areas and the edge that meets up with our tile is literally shredding. When we purchased this particular carpet we specified we needed durable high traffic carpet and based off of the Representatives recommendations purchased our carpet. We spent $3,200.00 for less than 700 square feet. So as you can tell we spared no expense to ensure we were getting the best possible. The carpet has not held up at all. All our previous homes had Berber and we never had any issues at all. We contacted the store and they said it wasn't their problem that we would have to provide receipts of professional carpet cleaning services to the manufacturer if we wished to have something done. I asked the stores manager if warranty was dependent on professional carpet cleaning services then why had we not been informed of these apparently very important terms? She stated that whoever the sales rep was that sold us the carpet should of verbally said something. REALLY?? I'm sorry but something so important should not be handled in this manner. Warranty Terms and Conditions should be Written down and provided to your customers, not a verbal supposed to tell you kind of thing. I am very Dissatisfied with Lowe's handling of this situation and Would NOT recommend them !!!

All I can & will say is Lowe's will NEVER get any business from me. We have had a HORRIBLE experience with trying to get correct amount of carpet ordered & once in, getting it installed!! It has been six weeks for carpet for MBR & Living room & nothing but a hassle & frustration. I would not recommend Lowe's for purchasing carpet or anything for that matter!

I bought nylon carpet from Home depot and it lasted 11 years until we sold the home. The installer was very professional and told us what he was going to do in a particular problem area and we were please with the price, quality and installation of HD. However, when we bought another home we went to a big shot carpet dealer in OKC that was rated high and they sold us some eco carpet made from corn. Beats me as to how or what the carpet is but one thing we do know is that we will never go back to that particular carpet dealer again, we'll either go to Lowes or Home Depot-they return to stretch the carpet if necessary and the local carpet dealer said they wouldn't return to restretch and when I called the second time the salesman said they would but I never followed up on it because we weren't' happy with their carpet.

Now after 7 years we need new carpet and we're headed to HD or Lowes..

So after 11 years you come on to make a single post telling how wonderful HD is? Can we say spam?

You can say anything you want. That's my opinion and if you don't like it, don't buy carpet from HD. All I know is that their carpet lasted a lot longer than the big retailer in my city. I'm not plugging HS or Lowes, I gave my opinion based on how I was treated.

Don't do it! I know this is an old post, but still. I've been waiting
for 1.5 months for Lowe's to fix my defective carpet. I've been through
the executive support line to no avail. The only thing that really
caught their attention was submitting a CC dispute. If they shove you
through their Central Production Office (CPO) or Installed Sales Office /
Department, RUN! Honestly, just run. They will ask you to steam clean
a brand new carpet at your own expense before they will even begin to
discuss remediation steps. They are trying to force me to drop the CC
dispute before they will offer a refund or do a reinstall. I would
imagine a retailer the size of Lowe's is keenly aware they cannot ask me
to drop a dispute, nor am I able to drop a dispute once a ChargeBack
has been processed. Save yourself the headache and purchase your carpet
from a reputable local store. I've been waiting since January 18th
2018 for Lowe's to finally finish the install of my carpet, and I would
imagine I will be waiting a bit longer.

Bought pet stain carpet from Lowes 5 years ago, never again! The carpet was very expensive and wouldn’t remove any stains! Not sure if carpet was switched with cheap carpet or just a rip off

I recently purchased carpeting from the Arlington Road Akron Store. I have a 12 x 12 foot room which was installed in two pieces. However, it looks like a patchwork quilt. Half the room is dark and half is light. The lighter side contains a 1-1/2' strip that is darker -- looks like a runway in front of my fireplace. It looks horrible. The carpet has to be defective. I was told by their customer service that I must wait 90 DAYS for the colors to even out! OMG! Are they for real? Colors even out???? I can't believe they are telling me this. I requested to have this carpet removed and my money returned. What happened to "customer satisfaction"? I've tried contacting Lowes but now no one will call me back. They say the installer has a claim with the manufacturer. But they can't give me a claim number. I do not want to order this carpeting again or any carpeting from Lowes - I want a refund! I am a very dissatisfied customer and will NEVER purchase from them again. BEWARE do not buy the Shaw carpeting called Fetch-Hazelwood!

NEVER buy carpet from Lowes. Bought a whole houseful. Decent price, but discontinued less than two years later as Lowes is an 800 lb gorilla on the block and gets to tell Shaw Carpet Mills what colors and WHAT UNIQUE NAMES THEY WANT TO CALL EACH LINE so as to make customers presume you can only get their special Shaw carpet colors at Lowes.

Two years later after spending 16k on carpet, I had a warranty issue. Dog diarrhea could not be cleaned out of my carpet guaranteed for 25 years against ANY and ALL PET STAINS. Had to go through Lowes for the warranty process because Lowes had taken over the warranty liability from Shaw in exchange for a lower price. Translation: Lowes gets to deny your claim (or slow walk it til it dies, so they can pinch a bit more for themselves in terms of profit.)

Went to store. Sales agent told me there was no way our carpet could be found. "NOoo not that carpet - they dont make carpet that soft anymore. Oh yeah and we don't carry Shaw carpets, only Stainmaster, because we own it." (bs because Stainmaster is a fiber stain prevention treatment sold to carpet mills - not a mill brand or manufacturer itself. Luckily I know that but the dolts they hire to man the carpet section at Lowes did not apparently.) REDICULOUS LACK OF COMPETENCE!

The carpets are good but the service is pathetic. Specially the Store manager and JNS working together to take all your money. They place an order and will take 10 Grand and then for each and every small work they will ask you to go to store and pay seperately. They charged extra for labor all the time just to get their own tip. Will not recommend.

I wish there was a way to leave my own review but apparently you can only comment on others reviews. LOWES SUCKS. They show up repeatedly at the wrong time for appts and then never give you your dimensions so there is no way to shop for carpet