ugh! I don't have any advice, but I am looking at LG and I was hoping they would have better and more helpful customer service than Samsung. I called them the other day and all they could do was read what was on their website and put me on hold for 10 minutes. :(

When I was decideding I found the most knowledgeable people were the sale guys at a small local appliance store... I'd suggest finding one near you that sells the ones you're looking at and going in to talk with them...

I suspect that just about every reader can cite a similar experience from a CS department, regardless of the product or manufacturer. Some are a bit better than others, but it seems that most have more difficulties than they want. We purchased a LG FL some six months ago, and I couldn't figure out how to run the Tub Clean cycle. After several frustrating calls to LG CS, I lucked out and got a great CS rep. He explained everything clearly and in detail, and even offered some unrelated helpful hints during our conversation. So just when I was about to draft my flaming nasty letter to LG, I hit the jackpot. Purely luck of the draw. So if you can tolerate trying a few more calls, you might get a more knowledgeable CS rep to answer.

I was so impressed with that LG CS rep that I was curious where he was located as he did have a slight accent, but his English was excellent overall and I had no difficulty understanding him. Could he possibly be in India??? So after some sincere attaboys, I politely asked him where he was located. Turned out he was in Alabama and said he was of Hispanic background. This was quite a change for me and my very frustrating experiences with Dell CS. I make repeated calls to Dell in the hopes of just finding someone who I can understand. Most of the time I don't even know whether or not we're talking about the same thing. I digress....

some LG service manuals here

I don't know if this will help but here is what my LG does.I have LG TROMM 2496.
Each selection w/ the knob for example - cotton/normal or bulky/large has different settings build in. The water temp is chosen, spin speed selected and in my case water amount is added automaticaly.It kind of works as a guide I guess to let people know what to wash on what cycle. However I can change the temperature or speed or level of dirtyness and add extra water too on any cycle. So if you wash comforter it just makes sense to use heavy/ bulky button which gives you lower spin than normaly because wet comforter is really heavy and selecting this option, you don't have to guess what to do. Or you can use normal load setting but lower the spin speed down-if possible. Some of my option buttons also have double function. It means if I push it once, it will do whatever the button should do or if I hold it in for 3 seconds it will activate child lock or whatever is written on the bottom of the button. I can even program my own cycle in.
From my own experience w/ comforters. I wash them on reg. cycle,but in hot water, low to med spin w extra rinse and water plus only in the rinse. I found out if I wash towels mixed w/ other laundry, they come out rinsed perfect compare to just wash huge load of towels alone. They take lots of exra water to rinse them out properly. It takes couple of loads to find out what cycle or setting is best for your specific load. It isn't science and machine will not explode so don't worry to try few different options. If the comforter fits in, it will get washed, it might just take exra rinse or one more wash before you know what to do. Hope this isn't too confusing.

LG service is the worst ever. I got rid of my combo because no one could fix it. I had posted so much in re: LG service nightmare. I would recommend to everyone not to buy LG anything because of their poor service issues.
Peter

LG service people are independent. If the service person didn't know how to fix it, it's not LG's fault.

I agree, LG service people had been few and far between, but that's getting better.