was this meant to be a search? because you have posted it as a question in the Design Dilemma forum, and I have no idea what you're asking...

question is how do you fix this without tearing up your new floor? Who is responsible the tile man or the contractor?

The first day at tile school they teach you that water runs downhill. Judging by the jobs posted here, they need a refresher class requirement.

We need a picture