Dilemma With Plant Vendor - Need Feedback
A few weeks ago I ordered an anthurium from Ecuagenera in Ecuador. When I received the plant, the foliage was beautiful but the roots were mashed tightly into a ball wrapped in very wet sphagnum moss wrapped in plastic and rubberbanded. When I unwrapped the roots, what was obviously at one time a nice root system was now as limp and lifeless as cooked spaghetti noodles.
I was very upset because I paid for a plant, not a cutting that needed to be rooted. I emailed the company owner and the general manager and included the above photo. I never got a response from either one of them.
In the meantime, I told a friend about the situation and he suggested that I contact the Ecuagenera store in Florida. I wasn't aware that there was a store in Florida, so I called and told the manager about the situation. She gave me her email address and I forwarded her the email that I had sent to the Ecuagenera in Ecuador. She said that she would send me a return shipping label so I could return the original anthurium that I received and she would send me another one from her store. I told her I was interested in
having 2 of these anthurium and believed that I might be able to grow new roots on the one in my possession, so could I receive partial credit for the new anthurium. She agreed to that and informed me that the Florida location has higher prices than the Ecuador location so I would need to pay an additional $50.
Earlier today I called her and paid the $50 over the phone. A few hours later I receive a package from UPS and it's another anthurium from ecuagenera! The return address indicated that it came from the manager of the Florida location. There was no note or return shipping label in the box with the new plant. Earlier in the week I had expressed concerns to my friend who lives in Florida that ecuagenera would pack my plant the same way it had before and the roots would be ruined again, so he offered to go pick it up for me since he lives not too far from the store and he would ship it to me himself. The manager of the Florida location was in agreement with that so I know the plant that arrived today is not the plant that I paid $50 for earlier today.
If ecuagenera in Ecuador had communicated with me and told me that they were going to have the Florida location ship me a replacement plant I wouldn't have called the Florida location and paid $50 to get a second plant.
I'm an honest person and I'm in a quandary as to what to do. Of course I want to keep the third plant, so I can't really be objective about the situation.
I'm kind of surprised the Florida store manager didn't recognize my name when she was sending out the same cultivar that I had contacted her about. I'm also annoyed that one person in the company evidently believed that I deserved a replacement plant without any extra cost, but another person in the company made me pay $50 more. I doubt the original anthurium I received would even survive the trip back to Florida. But like I said, I can't be objective because I want to keep that third plant.
Oyyy...Your thoughts??? Thank you,
Deanna
Comments (7)
Related Professionals
San Luis Obispo Landscape Architects & Landscape Designers · Vancouver Landscape Architects & Landscape Designers · Cowansville Landscape Architects & Landscape Designers · Jackson Landscape Contractors · Oxford Landscape Contractors · Newport News Home Builders · Winona Home Builders · Rolla Landscape Architects & Landscape Designers · Killeen Landscape Architects & Landscape Designers · Buffalo Landscape Architects & Landscape Designers · Pocatello Landscape Architects & Landscape Designers · Dover Landscape Contractors · Tucson Landscape Contractors · Daytona Beach Interior Designers & Decorators · Waco Interior Designers & Decorators- 5 years ago
5 years ago- 5 years ago
popmama (Colorado, USDA z5)