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What Would You Do With This General Contractor?

2 years ago

We are building a custom home and we have a contract, spec sheet, and a total cost was given to us on what the home would cost. Nothing in the contract says that it is a cost plus contract in those words but it does say in the contract that if material prices go up or we make a change we are to pay the builder cost + 20%. So I am going to assume that 85% into this build that the project has been treated like cost plus. Everytime a sub comes in we get a bill for additional costs, inflation, etc.


Our builder has not providing any receipts. He only gives us invoices that has one single line item and a dollar amount. An example is: paint upgrade- $11000 . There is no breakdown separating materials from labor and profit margin.


We have done some upgrades. For instance, our builder asks us if we would like to upgrade the porch ceilings to pine tongue and groove. We asked him how much. He told us it would be about 4500.00 more. So we said yes. However, he came back and sent us an invoice for almost 11k for the porch ceiling. Every single upgrade has gone this way. He makes a suggestion, we ask how much, we get a verbal estimate, he does the work or hires subs for the work, then he turns around and charges us $$$$ more for that upgrade. If we had been given something in writing and understood the true cost of those upgrades, we would have passed on them.


We want and expect our builder to make a profit but at this point we have 22 NEW INVOICES totally over 200k at the END OF THE BUILD and we have no idea if and how much he has padded the numbers! We have to pay this out of pocket. We have already paid over 130k out of our own pocket above and beyond the construction loan our bank gave us based on his contract estimate. We need 200k more so we now have to go back to the bank and ask for a modification. Our deep worry is that we need these funds to completely cover the rest of the build. How do we prevent the builder from taking draws for the things and then coming back to us after the work is done and saying, well it actually cost XXX instead of what I estimated and now you owe me $$$ above what I quoted. This is what has been happening all along. We asked him to make certain his estimates were accurate since we are asking the bank for more money. And we asked him, what if we use some of our own money and dont use all of the 200k, what happens to the left overs? The kicker is this: we have asked this before multiple times and he told us that if we are coming out of pocket during the build then at the end we will get money back to buy furniture or just have a small loan payment. But a couple of weeks ago he suddenly says, "Well, any left over is my profit. I don't get paid until the last draw." If we continue to use our savings instead of loan funds, how do we know he wont just take ALL of the leftover money as claim it as his profit. He totally flipped on us.


And this is why he should have been giving us accurate estimates and receipts all along so that we understand where the money has been going. For those of you who are contractors, I am not interested in justifications you might chime in on here. I already understand and accept that the GC needs to be paid for his services. We do not expect him to work for free. If this was a fixed contract with no money coming out of our pocket, I wouldn;t expect receipts. But this is not that. This is a cost plus contract. If something costs more like shingles, grading, lumber, he has been making us pay him for inflation. For everything all along. Isn't is proper business practice that he provide some sort of proof to back up his claim? If you hired someone to build your home and that person told you it would cost 500k, you get a loan based on his price, and then that GC begins to invoice you for all sorts of price hikes, inflation, would you not want to see why? How those numbers came to be what they are? I am going to assume that GC's have to provide receipts to do their taxes, so he should be organized enough to provide us with receipts. You see, this isnt some measley 10k over. We are well over 100k out of our own freaking pockets here. We are seeing a lawyer today.

Comments (17)

  • 2 years ago

    You have allowed yourself to be an ATM. I hope your lawyer can stop the bleeding for you.

    rehb thanked 3onthetree
  • 2 years ago

    You need to talk to your CONSTRUCTION lawyer.

  • 2 years ago

    yes we called around to find a lawyer who specializes in construction contract law

  • 2 years ago

    I'm curious what you said when presented with the ceiling invoice that was 11k? Did you call him out that he told you 4500 and what was his explanation?


  • 2 years ago

    We asked why the price ended up being more and he simply said that lumber prices were high. He said by the time its sanded and stained and installed that that was the price. It's been like this every single step of the way.

  • 2 years ago

    We went to the lawyer today and he was shocked at the 2 page contract and contradictory wording...it looks like cost plus and also it doesn't. Like he tried to cover himself both ways


  • PRO
    2 years ago

    "Shave his belly with a rusty razor, Earl-eye in the morning" was the first thing that came to mind after reading the title line.

    rehb thanked Mark Bischak, Architect
  • 2 years ago

    I know it's too late for you rehb, but hopefully someone reading this who's just starting will now take their contract to be read by a construction lawyer BEFORE they sign anything.

    Good luck to you.

    rehb thanked cpartist
  • 2 years ago

    @cpartist please please if you build a home or hire a GC, go to a lawyer to review your contract and add things that will protect YOU and not just the builder. There needs to be new laws passed and a full overhaul of the entire construction industry. Our lawyer says it is disgusting how many people come into his office after the damage has already been done. 99% of the time, the home owner is getting screwed by poor contracts and by builders. The GC's rarely are the victims. Makes me want to start a construction business just to put them all outta business, doing it RIGHT and FAIR for everyone. Pftt. It is an industry that is overrun by greed and fraud.

  • 2 years ago

    honestly - after the first major overages for your changes and other reasons - I would have invoked a weekly or biweekly budget meeting to ensure both parties were on the same page for costs and emailed meeting minutes after each review. Probably have also done a spreadsheet with the allowance costs and done a line by line review based on wha trades were working on the project at the time. Change orders would have reverted into writing for sure.


    It's not too late to do these things and if you don't - the behavior will continue.


    None of this should be an issue for your builder - as he needs to be tracking costs in this manner anyway - and since he's charging you for overages - he knows what they are.


    Stop the bleeding.


  • 2 years ago

    honestly - after the first major overages for your changes and other reasons - I would have invoked a weekly or biweekly budget meeting to ensure both parties were on the same page for costs and emailed meeting minutes after each review. Probably have also done a spreadsheet with the allowance costs and done a line by line review based on wha trades were working on the project at the time. Change orders would have reverted into writing for sure.

    This was exactly what we did with our build.

  • 2 years ago

    He never once had us officially sign anything approving any change orders. We live 2 hours away from our custom home.

  • 2 years ago

    Not even too formal with change orders but at least documented via email and noting that it's a change order, etc.! Anything but verbal.

  • PRO
    2 years ago

    You need to convey to him that although this has been going on too long, the ATM machine is closed until he comes up with an itemized breakdown of all the changes.


    What you want to do is force him to choose between salvaging the relationship and blowing it up. Be firm, bluff if you have to, but you have to make him believe you're not afraid to throw down, but you're still being reasonable enough that it makes business sense to come to terms amicably.


    This worked really well with my divorce several years ago. Every time my ex would get too greedy, I'd remind her of how much money her parents set on fire getting divorced and I wasn't afraid to do the same. We settled with a mediator for about 7K, way less expensive than a court battle. Like my ex, make the builder's greed work in your favor.

  • PRO
    2 years ago

    @rehb,

    I'm sorry for your experience. I'm not sure it's sufficient to conclude the need for a complete revamp of contractor laws and contractor licensing requirements in your state. The best laws and contracts can't protect against every problem nor every contractor. It's incumbent on homeowners to thoroughly vet prospective contractors and to have any contracts reviewed by an attorney before agreeing to the terms and conditions. That's no guarantee there won't be issues, but it should go a long wait to minimizing them.

  • 2 years ago

    @rehb,
    I am so sorry that you are going through this, and have a couple of suggestions based on having had to fire a contractor during our house build.

    1. Stop telling the contractor how much money you do or don’t personally have that you may be able to access- he will “ spend “ it all.
    2. Tell him that you need to go to the bank to see what you can do about the financing, and that they are requiring itemized invoices for everything , as well as all receipts of payment from all subcontractors thus far.
    3. Do not give him any more money until you have met with your lawyer, the bank etc.
    4. Try to keep your savings intact, and use a construction loan to finish the project. The bank is usually much fussier about making disbursements, isn’t likely to be bullied, and will have more of an idea if the amounts you are being charged are really off- base.
      The bank will also require releases by the subs, so that liens cannot be filed against you.

    Our builder was a bully, and a liar, was getting kickbacks from subs, for example a $10,000 item, was marked to $12,000 on the sub’s invoice, then they refunded him the $2,000. difference between the customary price and “our” price, and his “plus” on the inflated price was obviously higher than it should have been. Talk about double dipping.

    My last bit of advice would be, depending where you are in the build, if the relationship has gotten too antagonistic, while the bank considers the new loan amount, ask them for recommendations for other local builders and quietly go see them. You might find someone willing to take over the project who you feel more comfortable continuing on with. It is a very discouraging position to find yourself in, I have been there too, it was difficult, and somethings were “lost in translation” when we changed builders-but we got the house done, and have lived happily in it for 18 years.

    (Also, don’t tell builder you’re thinking of firing him if you think you might until you’ve made some changes on the record, ours showed up at city hall trying to cancel all of our permits 15 mins after his replacement had had them transferred over. We had to sign several documents to do that.
    A lawyer should be a help.)