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Any experience with Modern Mill ACRE decking?

3 years ago

We're planning to install a deck and considering Modern Mill ACRE decking as a material. It's relatively new on the market and a doesn't seem to have much market adoption yet. Wondering if anyone has used this on any of their projects or is considering it? Thanks!

Comments (25)

  • 3 years ago

    No I haven't built anything with it nor am I in the process of considering it for an upcoming project. What do you hope to learn from an internet bud that used or plans to use the product that mfgr doesn't cover in the link you furbished? Evaluation by keyboard jockeys isn't worth anywhere near what mfgr says and backs it up with a life time warranty.

  • 3 years ago

    The material looks great from the marketing and technical specs on their website. I’m hoping to figure out where some of the weaker spots of this product might lay.. either in terms of installation, maintenance or procurement.. or otherwise! It seems so new to the market that just not a lot of people are talking about it.

    So far the only thing I’ve been able to surmise is it may sag or just feel less solid on joists less than 16” on center…

  • 3 years ago

    We are using as a siding application and we have experienced significant shrinking. The company will not guarantee it. I wouldn't recommend Acre from Modern Mill for an exterior application.

  • 3 years ago

    Marisol, that’s a real shame to hear you’re going through issues with the material. Out of curiosity, what’s Modern Mill’s reasoning for not guaranteeing it?

  • 3 years ago

    Nonsense, they recommended some stains, however, they weren't clear in making sure the stain had a heat reflective additive added to it. Our stain provider or even the stain company had not heard of this additive. Therefore, the company said they couldn't guarantee it. We did further research, and there's only one store in Indiana that does that additive. They informed us that heat reflective additive only reduces the temperature from 20-40 degrees. However, the product absorbs a lot of heat from the sun and experiences temperature swings from 20 to 100 degrees. The shrinkage in 3 ft planks is about 1-1 1/2" during the peak of the day.

    nonsenso thanked Marisol Mayberry
  • 2 years ago
    last modified: 2 years ago

    We used Acre for table tops and after 5 months they were warping pretty bad. We also had problems with screw just falling out. would not recommend.



  • 2 years ago

    Where are you located, and what was your install process?

  • 2 years ago

    I am a homeowner that just completed a new build with the ACRE product for sliding, soffit and decking. I have pictures that I will post to demonstrate the absolute misrepresentation of the usability of this product on anything.

    1. Exterior WARPING with a few weeks of the product being installed.

    2. Significant shrinking and seams gapping in various places.

    3. Building supply distributors are not disclosing opening the instability of this product in any exterior application due to temperature changes. Then hiding behind the long list of stains and additives that must be used or THEY will not guarantee the product.

    My builder is a solid builder. Honest and high quality. This product is a TERRIBLE option. Way too much RISK. Happy to share pictures.

    My guess is this is going to be a growing issue with builders and contractors all across the country once adoption increases. Btw...how green is the product if it has PVC and once it doesnt perform ends up in a landfill as it will have to be replaced.

  • 2 years ago

    Hi Ana, we are considering this for a home in NH. Would love to see some pictures, if you are willing to share. Thanks!

  • 2 years ago

    I would be happy to! If you read my post thoroughly you will see we have had HUGE problems with this product on our sliding and decking. It is VERY VERY unstable. Meaning you will not be able to predict post installation warping, buckling, lifting etc.

    I would NEVER use it again. Basically it is too new and the company is having issues with this product in various installations.

    There are other products that have been on the market for years that will provide a much better result.

    I'm happy to take pics and discuss in more detail has this has been a very expense option for sliding that did NOT deliver the results.

  • PRO
    2 years ago
    last modified: 2 years ago

    We are, at present, in the process of researching Modern Mill and its ACRE decking product as an update to our reviews of composite decking products. (The Deck Handbook: Part 7 Composite Decking Reviews).

    Unfortunately, we do not yet have all of the information we need about the product for a review but here is what we do know.

    The material is domestic (not imported), manufactured in Mississippi by a corporation, Modern Mill, Inc. chartered in Delaware.

    The primary components are powdered rice hulls rather than wood powder as the filler and poly-vinyl chloride (PVC) as the binder. The company's Material Safety Data Sheet has not be published online, so we have not yet read it. We have asked the company for a copy.

    Rice hulls is a largely experimental filler. It has promise as an alternative to wood flour fillers because it does not absorb water, but has yet to be proven.

    A Chinese manufacturer, HCI Floor, imported a composite decking starting in 2014 that featured rice hulls as a filler, but the material did not find widespread acceptance and the company eventually withdrew from the market.

    DuxxBak Composite Decking (formerly Green Bay Decking LLC) sells deck boards with rice hulls and BioDac®, a granular filler made by Kadent GranTek, Inc. from paper mill waste. It is also relatively new, introduce in 2014. So far the material has been relatively complaint free. The Better Business Bureau rate the company A+ on a scale of A+ to F.

    Warranty:

    Modern Mill provides a limited lifetime warranty that the "Product will be free from material defects that are a result of the manufacturing process, or corrosion, rotting, splintering and excessive swelling as a direct result of the manufacturing process..."

    The customer's remedy is expressly limited to a "replacement of or the issuance of a credit for defective Products." In no event shall [the] Company be liable for special, incidental, indirect, consequential, exemplary or punitive damages, including without limitation, lost profits, lost business opportunities, or lost goodwill, even if the company has been advised of the possibility of such damages."

    The warranty does not comply with federal warranty law. The Magnuson-Moss Warranty Act prohibits many of the provisions contained in the warranty including its attempt disclaim state law warranties of merchantability, and its attempt to avoid liability for "labor, installation, re installation, freight, taxes or any other charge related to defective Product."

    We judge the warranty to be unacceptable as well as illegal. Read the Acre Warranty.

    Terms and Conditions of Sale:

    Several provisions in the company's terms and conditions are problematic.

    Many seek to minimize or even eliminate the impact of its warranty.

    For example, "Customer may not bring any action or claim against Company, on any theory whatsoever, related to the Terms and Conditions or products more than one (1) year following the accrual of the action or claim." This is in attempt to impose a private statute of limitations to override state law statutes of limitation that are usually five years or longer.

    It also attempts to limit "[any action arising out of these Terms and Conditions" to a court "located in the State of Delaware."

    Almost all of the provisions attempting to alter or limit the company's warranty are void. Magnuson-Moss requires all provisions affecting a consumer product warranty to be included in the warranty itself, not in Terms and Conditions.

    Our conclusion is that a company that goes to such great lengths to protect itself from liability knows that it has liability issues to be concerned about. It is is concerned about its expose to liability, so you should be.

    Certifications:

    We did not find the product's certification documents on line and have asked the company for a copy of its ESR or CCRR certification.

    That's all we know at the moment.

    For in-depth information about composite decking, see oour multi-part article on Wood-Plastic Composite Decks.

  • PRO
    last year

    @martiarachman


    It would extremely helpful if you would take a post photos.

  • last year

    I wondered what you ended up using?

  • last year

    Can either Ana or Marisol post pictures please?

  • last year

    Just had an experience with the material. I would never put it as decking. Too fragile and soft. The joists would have to be 8-10'' OC to prevent sagging. I wouldn't trust the 1.5 shrinkage on 3ft piece, it's thermoexpansion is on par with PVC trim. You just need to really secure the boards with screws. I used to install it as window and door trim with screws and polyurethane glue and painted white BM Exterior pain. So far so good.

  • last year

    home depot should reconsider offering this with such negative reviews.

  • PRO
    last year
    last modified: last year

    Thank you for sharing your feedback. Your satisfaction is very important to us, and we would be happy to work with you to address your experience.
Our installation guides can help prevent and resolve the issues you’ve encountered. Additionally, we'd love to get in touch with you directly to learn more about your specific situation.
You can send us a direct message through hello@modern-mill.com or by visiting our website at https://modern-mill.com/contact/


    Thank you for giving us the opportunity to make things right.


    Warm regards,

    The Modern Mill Team

  • 6 months ago

    We used Acre on a very high-end home. It was sold to us as dimensionally stable, and it is not! 40% PVC expands and contracts along the lengths of the boards. We have close to 100% open gaps on an otherwise beautiful home. They came and tested everything, all within specs, installation was perfect but the product sucks. They offered two pallets of material as replacement, but no labor, no painting, and no guarantee that it wouldn't keep happening. If anyone knows of a class action suit, please post it.

  • 3 months ago

    Same experience here: The siding on our home has considerably warped, peeled off, and even torn under the temperature swings we see her in our day / night cycle. That said, our weather is considered "mild". Multiple folks from the company came out, investigated, and then simply issued a report that it was installed incorrectly. This was after the installation had been redone under their guidance (and some free replacement pallets). Nothing has helped and the siding looks terrible. We will have to redo all of the siding, and are considering our options. Definitely interested if there is a class action suit, as it seems we are not alone in this experience.

  • PRO
    3 months ago

    We used ACRE (Modern Mills) siding, and the gapping is terrible. It was sold to us as dimensionally stable. When gapping first appeared, they advised adding more screws and plugs at the joints. After that, some of the boards actually broke. Gapping now ranges from 1/8" to 1/2" inch. They refuse to stand behind their product. They did lab testing, and all of our installation and painting methods were sound. They offered some replacement products but no other replacement costs. COMPLETE GARBAGE product and unethical company.

    FYI, even though they have disclaimers about warranties and class action suits, those statements may not comply with state and federal laws.

  • PRO
    3 months ago

    The rule on warranty disclaimers is rather iron clad. It must be in writing. it must clearly identify the warranties being disclaimed. And, you must be given an opportunity to inspect and test the material at or before the ale. Almost no warranty disclaimer can meet all of these requirements.

  • PRO
    2 months ago

    For those of you who reached out to us directly, thank you for allowing us to help resolve your earlier concerns. Our goal is to make sure that everyone has positive experiences when working with ACRE and if you haven’t connected with us yet, we’d love the chance to learn more about your experience with ACRE and work with you toward a solution.

    Please reach out to hello@modern-mill.com and we can assist you directly!

  • 2 months ago

    WOW ...WOW...WOW.

    This product is absolute GARBAGE. I have tons of pictures.


    This lame auto response above is case in point. Pure fiction like their marketing. I'm happy to personally talk to any one about my experience and share photos. Bottomline...Use another product. Period.





  • 2 months ago

    Is there a national builders association that we can bring into this conversation to basically share all of our photos and experiences with the material? They can send it to their members as an alert to avoid this and avoid doing business with this company. Btw....they only use distributors now. Maybe start posting on Home Depot and other big building distributor s? I want to prevent this from happening to any one else. All our siding and deck boards were all replaced. The product failed within months until it literally was warping and peeling off like a banana peel. Shame on you ACRE.