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isabellagracepan

Full Review of Smeg 36" Induction Range

I love these boards for detailed appliance reviews, so I thought I would add mine of our Smeg induction range in the 36 inch width. The range was purchased from our local appliance shop for around $5k Canadian (on sale). I cook a LOT, so this range has been put through the paces over the past five months.


Positives:

  • The range is sleek and looks very nice in our kitchen.
  • It is super easy to clean the range top.
  • The burners heat up well (except for one, see below) and water boils very quickly.
  • The oven heats up quickly.
  • The middle burner is large and can accommodate our large pots and cast iron pans
  • The controls are dials which I like so much better than a touch screen.
  • The control panel on the top shows the temperature of each burner at a glance, which is useful when you are multitasking.
  • The oven bakes cakes very evenly, including sponge cakes and custards and other delicate items. It does a good job of roasting veggies and an excellent job of cooking homemade pizzas (one at a time).


Negatives:

  • Dealing with Smeg Canada's warranty has been a nightmare! The front right burner does not work properly (only turns on 1/ 20 tries), and we have been fighting with Smeg for months to get it fixed. It is brand new and under warranty (and we bought the extended warranty), but Smeg contracts out their warranty through Royco, who contracts it out through Transglobal, who contracts it out to a local service person, and they have been giving us the run-around for four months. We phoned our favourite local repair shop prior to purchasing the range and they said that they happily service Smeg, but Royco and Transglobal refuse to allow us to use them, and instead sent our file to "Admin Review" since we dared ask to switch to our service provider. We are otherwise happy with our stove, but I would urge caution before purchasing because we have not received repairs despite waiting four months!
  • The oven is quite shallow in depth. I was surprised that it does not fit a regular sheet pan front to back. I thought that it would be more spacious than the cheap 30" Kenmore stove that came with the house, but the oven capacity seems similar (despite our Smeg being 36" wide).
  • The induction magnet heats up only the area in the pan directly over top of the magnet, including when I use cast iron pans (which are supposed to spread heat quite evenly). The burners are far more uneven than when using gas or electric. When searing meat in a cast iron pan, the center can be burning while the outside is flabby and white. Our cast iron pan is 11 inches in diameter, which is suitable for the middle element according to the manual, but there is clear unevenness in temperature across the pan. I make up for it by shifting the pieces around more, but it definitely has the most uneven burners I have ever cooked on. This does not affect liquids, and puddings and pastry creams have cooked up fine (although I am stirring those like crazy, so that is probably why).
  • I find it hard to get nice crispy skin on chicken cooked in the oven. I am experimenting with all of the different convection options, but so far I haven't found one that crisps like our old GE wall oven. Sometimes the convection results in quite uneven cooking, which surprised me as I assumed the circulated air would increase evenness in cooking.
  • The four outer burners are quite small, so if you cook with large pots and pans like I do, there is only one element that can accommodate them. Do not even consider the 30" Smeg if you like large pots/ pans, since it has only four small elements! I do like the placement of the large element in the center. When I need a large pot and pan, if the pot has a liquid it goes on one of the smaller burners (for pasta water, for example), so that the meat can go in the pan on the center burner. If I need two large pans (for tortillas for example), I have to use a large pan on a small element which only heats directly above the magnet. I don't imagine that the bridge function works at all, since the heat would still only be concentrated over the magnets, but I haven't tried it because I don't have a cast iron griddle.
  • The induction elements are pretty noisy. There are lots of buzzing noises when using the burners (less with cast iron, but still pretty noisy). I have excellent hearing and I hate the noise. In the beginning I wore ear protectors but now I am more used to it and I try to tune it out with our ventilation fan!

Overall we would be pretty pleased with the range if we could get Smeg to service it. I am not sure why they are doing such a poor job fulfilling their warranty, but hopefully they will get it sorted so that we can use our front element! I will update you if they manage to get it serviced so that if you are trying to decide between ranges you will know if Smeg's service can be trusted in Canada.


If you have any questions, let me know and I will do my best to answer them!


Comments (8)

  • last year
    last modified: last year

    Given your experiences with a malfunctioning brand new appliance and the performance characteristics it exhibits, I'd not buy one . For sure.

  • last year

    Ditto^^^

    “Overall we would be pretty pleased with the range if we could get Smeg to service it.”

    Smeg has a terrible reputation. You’ve just underscored the many reasons why.

  • last year
    last modified: last year

    Given the faulty performance of a brand new product and the failure to repair, I'd return the appliance to the dealer and request a refund from my card company. Look at Bosch and Electrolux.

  • PRO
    last year

    That is NOT a positive review. Most induction hobs do not cook unevenly as you are describing, and to have 1 eye that doesn't even work? Also, "noise" from induction is usually due to cookware choice, not induction field, so that's something to change and experiment with for this one's replacement. But, given the overall multiple negatives, I'd unload it as quickly as possible, while still "in warranty"---that you can't even use.


    BTW. It's quite well known that Euro ranges have much smaller ovens than do American makers. That should not have come as a surprise.

  • last year

    Induction, which typically has a toroidal field over a flat toroidal coil, only directly heats the portion of the pan in the induction field, that is, over the coil. The rest of the pan is heated by transverse thermal conduction. Cast iron holds heat well, but has poor conduction relative to aluminum, copper, actual steel, silver, diamond, and sapphire, to name a few materials.

    If you don't have time to let cast iron stabilize in temperature as best it can, or your cast iron pan is thin such that heat at some too-low temperature is lost on the pan periphery at the rate it is supplied by conduction, then it is better to use stainless steel layered pans with internal aluminum and/or copper heat spreaders, such as made by demeyere, All Clad, and many others.

  • last year
    last modified: last year

    @isabellagracepan Thank you for taking the time to provide the detailed review. It is much appreciated.

    Re the above recommendation to replace it with a Bosch -- the Bosch "Industrial" models (the ones with knobs) are subcontracted from SMEG.

    Also, adding to what Kaseki said, cast iron pans' forte is holding and releasing heat, not coming evenly to heat on any kind of burner. You may already know this, but, in case you don't, I'll quote J. Kenii Lopez-Alt's lucid explanation (quoted from the Serious Eats site):

    "Actually, cast iron is terrible at heating evenly. The thermal conductivity—the measure of a material's ability to transfer heat from one part to another—is around a third to a quarter that of a material like aluminum. What does this mean? Throw a cast iron skillet on a burner and you end up forming very clear hot spots right on top of where the flames are, while the rest of the pan remains relatively cool.

    "The main advantage of cast iron is that it has a very high volumetric heat capacity, which means that once it's hot, it stays hot. This is vitally important when searing meat. To really heat cast iron evenly, place it over a burner and let it preheat for at least 10 minutes or so, rotating it every once in a while. Alternatively, heat it up in a hot oven for 20 to 30 minutes (but remember to use a potholder or dish towel!)

    " The other advantage is its high emissivity—that is, its tendency to expel a lot of heat energy from its surface in the form of radiation. Stainless steel has an emissivity of around 0.07. Even when it's extremely hot, you can put your hand close to it and not feel a thing. Only the food directly in contact with it is heating up in any way.

    "Cast iron, on the other hand, has a whopping 0.64 emissivity rating, which means that when you're cooking in it, you're not just cooking the surface in contact with the metal, but you're cooking a good deal of food above it as well. This makes it ideal for things like making hash or pan-roasting chicken and vegetables."

    All that being said, I still find that a 12" cast iron pan when used on any smaller sized induction burner for extended time may still hotspot.

  • last year

    The 36" Bosch induction range is just a rebranded Smeg, and so are the 36" Electrolux & Frigidaire.

  • last year

    With the Bosch and Electrolux, you'll receive better communication and service, if necessary.