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cysmg61

Plaid stair runner installation expertise help

last year
last modified: last year

I am having a plaid wool carpet installed, and the technician told me it was not possible to get the pattern straight due to manufacturing, that the crisscross lines are not always straight or square. Also, the installation looks sloppy, esp. at the top of the stairs (they have not finished, so I am waiting to see if they fix it).


I am pretty sure they can adjust the carpet at each step to make the patter lay straight,

while keeping the edges also straight — given that the above the landing, the horizontal lines are straight. I've seen pictures of tartan patterned stair runners that are straight, but can't find one with pattern similar to mine, but I'd assume it's a close match.


Is he gaslighting me? This is the type of carpet used: https://www.stantoncarpet.com/product/PRISTINE%20PLAID/LINEN


Also, I was surprised at the padding they used. It is pretty thick, which is nice, but it made this mound-like appearance on the landing, which I don't think looks good at all. It's kind of hard to tell from the picture but if you look at the edges, it's slightly more obvious.







Comments (11)

  • last year

    You said they weren't done yet, But I do see a couple issues that shouldn't have gotten this far... You have a white trim board on the underside of each tread. Why didn't you take that off before you installed the runner? That is preventing a clean tight underside.

    Did you watch them install it?

    Did they use a kicker to keep/stretch it tight as they go along?

    A carpet tool, like a putty knife to get it into the corners?

    Watch this DIY installation video and see if this is how it was done.

    https://www.youtube.com/watch?v=-oyCA1JLgrA


    cysmg61 thanked Lyn Nielson
  • PRO
    last year

    Why do people wait till the end and then drop the boom on the installer. You should have stopped them the minute the padding went down.


    The padding is too thick. That's a safety issue. It should be replaced.



    If a pattern can be matched on curved stairs, it can be matched on straight stairs.


    I once had a grid carpet installed for a client. The grid pattern was wonky when the roll of carpet arrived. The installers had to spray the carpet with water and 'stretch'' it square and even had to use tacking nails in the face of the carpet until it dried straight.


    The issue is the installer. Could be the skill level of the shop. It's often only the old guys that have been doing this for 30 years that know how to solve the problem.



    cysmg61 thanked BeverlyFLADeziner
  • last year
    last modified: last year

    I think thicker padding has probably added to the difficulty of working with horizontal lines.


    cysmg61 thanked Maureen
  • last year

    Hi all, thanks for the input. As usual, I trusted that I am hiring professionals who know what they are doing, but once again, I was wrong.


    I did point out the issues during the installation, but I was not getting anywhere with the lead installer, as he says "he's just the installer", and there was a communications/language issue, so it was a challenge.


    There were 2 guys, and I am not sure if they used a kicker, but the one guy installed the carpet tauter than the other. I did not remove the moulding since I was doing a waterfall, and it would be a lot of work to pull it off and then having to paint.


    I wasn't watching them as I feel uncomfortable being on top of people when they work, but I should know better. It is really hard to find good craftspeople these days. Ironically, the lead installer was older, but he did the worse job.


    I plan to reach out to the owner of the carpet store to get the issues addressed.

  • last year

    remember, Professionals are just people that get paid for what they do.

    Experts know the right way to do things.

  • last year

    100% installation failure. Hope they get the experienced installer to you!

    cysmg61 thanked thinkdesignlive
  • PRO
    last year

    They installed the carpet like it was a runner. Each riser and tread should have been cut separately and installed with the carpet hugging the nosing on the step. That way the exact pattern could have been duplicated on each step.


    cysmg61 thanked BeverlyFLADeziner
  • PRO
    last year

    Completely wrong installer.

    cysmg61 thanked Minardi
  • PRO
    last year

    That nosing is a fall waiting to happen way too round for safety. I have no idea why a plaid for stairs but if the pattern is true when it is flat then the pattern stays true when installed so call them on that when they come back fo a total redo

    cysmg61 thanked Patricia Colwell Consulting
  • last year

    The stairs and especially the landing, look like big safety issues and trip hazards to me. I would complain and make sure its redone.

    cysmg61 thanked cat_ky