Questions:

1. Do you have the scope of work detailed in the contract with your installer? If yes, it would be helpful to see what exactly was included re: construction of the shower.

2. Was the shower supposed to be a "walk in shower" = curbless? That would have been more expensive to do - especially because this was a renovation vs. a new build. If the bathroom is built on a concrete slab, it would have been an even more involved process.

Even if it wasn't supposed to be curbless, I'm surprised that the curb was made as high and wide as it was. I also assume that you explained that the reason for this "tub to shower"conversion was to accommodate your son's needs. Did you address your concerns re: your son's use of this shower with your contractor?

3. Are grab bars being installed in the shower? I would be very surprised if they aren't being installed. If they are being installed, was the proper bracing installed behind the walls in order to support the grab bars?

4. Do you have photos of the shower as it was being constructed? It would be very helpful to see what the walls looked like prior to cement board/foam board/drywall (covered with a surface membrane like Kerdi) being installed on the walls + what the walls looked like right before the tile was installed.

5. What waterproofing system was used by the contractor?

6. The mosaic pebble tiles on the shower floor have not been installed well - you shouldn't be able to see the individual sheets. A real tile professional wouldn't have installed the floor the way yours has been done.

7. It looks like there is a gap between the drywall and the Schluter metal edge piece (it might be plastic + may be from a different manufacturer). Are you able to see behind the edge trim piece? Are you able to see the thinset that was used to install the tiles? It looks like there is a gap - tiles should have 95% (I think that's correct - it's late and I'm tired) coverage on the back in order to properly adhere to the shower walls. I'm concerned that your tiles were installed by a "spot bonding" method which is NOT the correct way to install those large format tiles.

8. Is that tile rated for use on a bathroom floor? I am just wondering if it will be slippery when water is splashed on it.

9. This is an observation - it appears that the blade on the tile saw wasn't sharp enough - the tiles shouldn't have rough edges like you've shown in your photos. It also appears that there is lippage between tiles. Do you know whether the manufacturer allowed a stacked install? Some large format tile is only supposed to be installed with a 1/3 offset pattern in order to minimize lippage.

I'm sure that there are more questions - it's just almost 12:30 a.m. here and I didn't sleep last night. I'll check back tomorrow!

" I voiced concerns regarding the lippage, sharp tile edges, chipped tile edges, a very large curb and misaligned tiles. "

YIKES! Any pics of what's under tile in the way of substrate, substrate prep, applied waterproofing? Everythinmg in your pics really tell me all I need to know about your "tile" guy. Really it is alomost a complete do over.

Some more pics are showing that were not before. That pic of the curb with drywall is completely wrong. Greenboard (MR Drywall) has zero use in a shower, especially a curb. This is definitely a rip and redo, from the beginning. I see not ONE thing done properly.

Thank you so much for the information. I have added a few more photos and am looking through the videos I took, not because I was worried but because I was showing family lol

I did pull out the estimate and it did not say Walk In Shower, only Install New Shower and Surround as well as Demo tub and Surround. So I should have been more clear. I didnt expect a curbless shower but expected less of a curb because now the width is similar to the tub.

As already stated in millworkman's comment above, the extra photos make it clear that your shower has NOT been constructed correctly. You do not have any waterproofing under your tiles. Green board is not allowed in a shower anymore (hasn't been for quite some time) unless it's covered with an appropriate surface waterproof membrane (such as Kerdi).

Your contractor has failed you. I know how disappointing it is to hire someone and then have them not complete the work correctly. I had to have my shower pan torn out after I noticed that there was no pre-slope underneath the waterproof liner. I then had to fire my installer when I discovered that he was using mastic to install the tiles on my shower walls (mastic isn't supposed to be used inside a shower - I had specifically discussed the white thinset that was supposed to be used to set the marble tile with my installer).

I don't know where you live - however, I am 99% sure that your state will have enacted a statute that protects homeowners re: this sort of issue when renovating their homes. The one in my jurisdiction requires the contractor to follow manufacturer's specifications + TCNA's (The Tile Council of North America) standards. I am happy to point you in the right direction if you let me know where you reside.

I am in Oklahoma. I have now severed ties with them as their solutions were to cover with grout and caulk and shower door, makimg me feel like I am not seeing what I am seeing. I take responsibility for not being clear on my expectations on the curb size, which was not curbless but instead i was thinking it would be like two inches tall not 7! I was told the curb size concern I had was fixed as it was reduced to half the size so thought that meant it to be 3 1/2 inches (half of the original 7) and I was okay with that but in fact it is now 5. I should have researched more, I asked if this size tile was a problem and was told We Can Make it Happen. I believe now this size tile (weight of it) contributed to my problems.

To answer more questions, I requested a single grab bar that hasnt been installed but left behind. Grout has not been completed. I am not aware of any specific stabilization built but was agreeable to it being installed under the window (studs exist there right?). I planned on using a removable teak chair.

" Green board is not allowed in a shower anymore (hasn't been for quite some time) unless it's covered with an appropriate surface waterproof membrane (such as Kerdi). "

@dani_m08 Greenboard is NOT an approved substrate even for a topical sheet waterproofing membrance as the waxy syrface (part that makes it moisture resistant) does not allow the membrance to stick properly. That is why the drywall companies do not allow it used for that purpose.

Yep, 100% rip out. No waterproofing, drywall in the shower, etc., etc.. Window needs to have a flashing membrane 4-sides as well so you do not riot out your walls.

@millworkman - I thought that only regular drywall was supposed to be used under a surface waterproof membrane - however, over the past few years, I've read comments where pros have discussed using it over green board (one even said that green board was used at a Kerdi training session).

I trust your knowledge more + it makes sense to me that the coating on green board could interfere with the adhesion of the thinset used to install the Kerdi waterproof membrane sheet. I will go back to my original understanding that it should only be used over regular drywall. Thanks!

That is a full gut and redo. https://www.ceramictilefoundation.org/homeowners-guide-to-hiring-qualified-tile-installer

https://www.ceramictilefoundation.org/find-certified-tile-installers

https://www.jlconline.com/cost-vs-value/bath-remodel-universal-design