Detailed below is the restoration of a Victorian tiled hallway floor that we started back in June in Preston. Although we started in June there was so much damage to the subfloor and the tiles it took some time to complete, additionally, the client did not like the colour samples of the replacement tiles we had brought along and so decided to source their own which took some time. Three months later with replacement tiles now sourced we were given the go ahead to start the restoration. The first day’s focus was cleaning the original floor using very coarse 100-grit and 200-grit Diamond pads fitted to a rotary buffer machine and applied to the floor using a strong dilution of Tile Doctor Remove and Go to add extra cleaning power. Tile edges were given special attention using a flex machine fitted with small diamond grit pads. The floor was rinsed with water to remove the soil generated and this was followed up with an acid rinse using a 1:3 dilution of Tile Doctor Grout Clean Up. This last step in the cleaning process is especially recommend for old floors like this which don’t have a damp proof membrane and can suffer from efflorescence issues. The next stage focused on repairing the floor and started by carefully knocking out all the broken and chipped tiles. We had previously estimated over 30 tiles needed replacing and so the client had bought two boxes, meaning I had plenty of spares to work with. Before tiling however, the subfloor had suffered over the years and needed attention first. To deal with this the damaged areas were raked out, cleaned up and then back filled with rapid setting self-levelling screed from Mapie adhesives. Once the sub-base was fixed then we put the new tiles back in, they were not an exact match, about 5mm too short and lighter in tone, but the colour was pretty close. Tiling an old Victorian floor like this can be a bit like dominoes as you move one out of place 2 decent ones come loose and then they also need refixing. Some of the tiles had hair line cracks in them and once they were loose, they just cracked in half. As such the 20 spare tiles that I thought were spare came into good use and I actually ended up using all of them. I could have done with a few more so it was decided to reset the last four broken tiles and grout them in. Luckily for me the client was very understanding about the nature of tile restoration and had accepted that there would be some imperfections and they were not expecting a new floor. The Tiles were fixed down using Ultralite Rapid Flex (another product from Mapie) and then grouted using the same adhesive (not a grout, as they did not have grout back in the day, just cement and screed). The floor was left this to cure overnight, and we came back the next day to finish the clean using a 200-grit diamond pad fitted to a buffing machine and lubricated with water, then one last acid rinse to get the tiles as clean as possible and remove any lingering grout haze. This last clean helps to blend the new tiles in with the original. Before applying a protective sealer, the floor was left to dry for a couple of days, the tiles need to be thoroughly dry before sealing or you can end up with a patchy appearance. For this floor with no damp proof membrane, it was important to use a fully breathable sealer that will allow moisture to rise through the tile and evaporate at the surface, so Tile Doctor Colour Grow was chosen. This is a good choice for old floors like this as its fully breathable, head wearing, and it contains a colour enhancer that improves the overall appearance of the tile. Three coats of Tile Doctor Colour Grow which is a fully breathable, colour enhancing sealer hat works by soaking into the pores of the tile protecting it from within. It has a matt finish, and it works really well with all clay tiles and is ideal for these types of floors. You can probably spot the lighter coloured tiles in the after photos on this page, however it’s a very subtle difference and I think they have blended in quite well with the original. Certainly, my client was very pleased with the newly restored floor, its completely transformed from when we first visited the client, and the floor has now gained character and history. For aftercare we recommend Tile Doctor Neutral Cleaner, its an effective pH neutral product that is compatible with the new sealer. Russell Taylor Lancashire Tile Doctor

The owners of this Edwardian property in Finchley had purchased it a couple of years prior and since then had slowly been renovating it to restore its original character. The project was almost complete and now attention had turned to the tiled floor. The tiles were in quite a state and I was asked to work our Tile Doctor magic and bring it back to its original condition. When they moved in the hallway had been covered with carpet which gave the tiles underneath some protection. Unfortunately, however the carpet has been secured with carpet grippers that had been glued to the tiles around the edges. There were also paint splashes on the surface that would need dealing with. On top of that the floor had a few missing tiles that had been back filled by cement to provide a level base for the carpet, the client wanted like them replaced if possible. After surveying the floor, I explained what could be done and ever completed a small test clean to demonstrate how the tiles would look once deep cleaned. I was confident on being able to source very similar reclaimed tiles so replacing the missing should not be a problem. The client was very happy with the initial test result and my quotation so booked me in to restore the floor. On my return I started by applying Tile Doctor Remove and Go to soften up the glue which allowed it to be carefully peeled off the tiles with scrappers. Once all the carpet adhesive was gone, I worked a strong dilution of Tile Doctor Remove and Go into the tiles using a black pad to work the cleaning solution deeper into the tiles. A wet vacuum was used to remove the slurry created, and I followed this by giving the tiles an extra clean using a 200-grit diamond burnishing pad lubricated with water. The last step in the cleaning process was to give the floor an acid rinse using Tile Doctor Grout Clean-up, I did this for several reasons, first it removes old grout smears from the surface of the tile and second it neutralised any efflorescent salts lying dormant in the floor. This can be quite a problem for old floors which don’t have the benefit of a protective damp proof membrane under the floor. The floor was given a final rinse with water which was again extracted with a wet vacuum. I then set about lifting all the loose tiles (approximately ten) and carefully removing the concrete infills. I had previously managed to source replacements for these holes from original features. Unfortunately, they didn’t sell the correct sized octagon tiles, so I had bought 150mm square tiles and then needed to cut them on site to get the right size. After cutting and fixing the tiles I fixed them in place and regrouted the rest of the floor. I then left the floor to dry out overnight and returned in the morning. Before applying a sealer, I took several moisture readings with the damp meter to make sure the tiles were dry enough to take the sealer. I was able to confirm the floor was dry, so went ahead and applied three coats of Tile Doctor Colour Grow sealant. Colour Grow is an impregnating sealer that is fully breathable sealer which is important when it comes to old floors like these that don’t have a damp proof membrane installed. My client was very happy with the renovated floor and for aftercare I left them with a bottle of Tile Doctor Neutral Tile Cleaner and gave advice on how best to clean the floor going forward. Andrew Newstead North London Tile Doctor

It’s always a great surprise to find old tiled flooring hidden underneath carpet or linoleum which appears especially common with 19th century properties where it’s not unusual for the owners to uncover fantastically patterned, original Victorian tiled floors and, naturally, they want to restore them to their former glory. If you have a property of this type you might want to look under the carpets. The majority of the time, however, these tiles have been covered up for decades, allowing for thick layers of muck to build-up and are invariably damaged carpet grippers, surface glue and adhesive tape. This was pretty much the case with this customer who lives in the town of Warminster and was keen to have her own newly discovered Victorian hallway brought back to life, and called me down to see what could be done. Upon arrival at the property, I determined that the tiles would definitely require a very deep clean, including the remove of numerous glue stains, followed by the application of a new seal. Before I could begin the deep cleaning process, I needed to remove the carpet grippers and surface glue, attempting to remove as much as possible by hand using a scraper. For the particularly stubborn areas, I applied Tile Doctor Remove & Go, a powerful stripper specially designed to break down adhesives and solvents, and left it to dwell for 20 minutes to eat through the glue deposits. I then attached a black pad to a rotary machine and scrubbed the area thoroughly to clean the affected areas, before removing the resulting slurry using a wet vacuum and rinsed with clean water. Once I was satisfied that all of the glue had been removed, I proceeded to soak the floor using a solution of the high alkaline cleaner known as Tile Doctor Pro Clean. This is a versatile product that can be used on a wide range of natural stone floors to deal with heavy soil build-up. I left the Pro-Clean to dwell for ten minutes, and then scrubbed it into the tiles to remove the ingrained dirt and also to break down any old and ineffectual seals. The floor was then once again rinsed thoroughly with clean water which was then extracted using a wet vacuum before being left to dry for a couple of days. Upon our return to the property I immediately tested the floor for damp using a damp meter. This is an extremely important test to carry out before sealing any kind of tiled flooring, due to the fact that excess moisture left over from cleaning can cloud the sealer and damage its ability to protect against dirt and stains. Thankfully, the damp test revealed no excess moisture, and I was able to proceed with sealing the tiles. My choice of sealer was Tile Doctor Seal and Go, a water-based topical sealer that simultaneously provides both a stain resistant surface seal and a durable and aesthetically pleasing low sheen finish, also being water based it doesn’t give off a smell as it dries. This is a very cost effective product that is highly suitable for use on Victorian and Quarry tiles, I applied five costs to achieve the desired finish. The customer was very pleased with the final results. It’s always satisfying to restore original Victorian tiled floors to looking their best once again – and this one was no exception. Stuart Ford Wiltshire Tile Doctor

Recently I visited a client in the town of Maidenhead, Berkshire who needed assistance restoring a very dirty pitted Limestone tiled floor which had suffered over the years due to poor maintenance choices. The pressures of a busy family life had, understandably, prevented my client from undertaking regular cleaning and the products and methods used for cleaning were by and large unsuitable for this type of natural stone. In addition, the pits in the tiles had been filled with grout; however, they were not flush to the tile and therefore a large amount of soil had collected in the pockets. The result was a Limestone tiled floor in considerably poor condition that was increasingly difficult to keep clean. My client had tried and tried to get the floor clean, using methods such as scrubbing with toothbrushes, steam cleaners, and mopping – but they weren’t getting anywhere! I explained to my client that steaming is, in fact, one of the worst cleaning systems to use on natural stone floors. Steam not only damages sealers, it also thins out greasy soils. Some of these soils are absorbed onto the domestic microfiber pads, however a lot of the soil becomes thinner allowing it to penetrate deeper into the pours of the stone and grout. This in itself starts the vicious circle to rapidly soiled and dirty tiles and grout. This happens because the grease soils magnetise dirt! My first task in the cleaning process was to mix a strong solution of Tile Doctor Pro-Clean, which is a high alkaline cleaner. This solution was applied liberally across the entire Limestone tiled floor and grout. It was allowed to dwell for 30-40 minutes, giving it time to seep into the stone to get underneath and lift the ingrained dirt to the surface. During this time, I scrubbed the grout lines using a specialist stiff grout brush. The Limestone tiles were then scrubbed with heavy mechanical rotary agitation machine. I then gave the floor a thorough rinse using the latest in cleaning and capture technology, which involves firing hot water at high pressure in a spinning motion across the floor, in effect blasting away the ingrained soils from the grout and pitting in the limestone. The high pressure is delivered from a system mounted inside my van which also contains waste tanks to capture the extracted soiled water. After being allowed to dry thoroughly for 24 hours, I returned to seal the floor with Tile Doctor Colour Grow which would have brought out the deep colours in the stone, however after discussing the options with the client it became clear that they wanted to keep the floor looking as light as possible so Tile Doctor Ultra Seal was applied. Ultra Seal is a natural look impregnating sealer that soaks into the pores of the stone and protects it from within. The floor now looks fantastic and the sealer should ensure it remains looking that way for some time to come and before leaving I made sure to provide my client with some professional maintenance advice. Tim Colenutt Berkshire Tile Doctor

A family living in Guildford were in touch recently about restoring the appearance of their Ceramic tiled shower and bathroom. They were about to put the property up for sale and were concerned the grubby grout might put off potential buyers. First impressions do count so renovating a bathroom or kitchen before selling is a really good idea and will help you achieve a better price. In this case the Ceramic tiles were dirty and black with mould in places which looked unhygienic and uninviting. Additionally, the mastic sealant between the tile and bath was tired and worn to the extent that water could end up leaking behind the seal. After visiting the property, they were pleased to hear I could help and happily accepted our quote which was based around a days work and some materials. Firstly, I cleaned the grout using a Tile Doctor product called Duo Clean which is designed to tackle dirty grout and mould. I sprayed the product along all the grout lines and left it to soak in for about fifteen minutes. Once ready I brushed them with a firm wire brush then rinsed off with water. Next, I cleaned the tiles using a strong dilution of Tile Doctor Pro-Clean which was decanted into a spray bottle and sprayed onto the wall tiles. After ten minutes I then used a handheld buffing machine fitted with a small white buffing pad to shift the dirt and buff up the white tiles. After rinsing the slurry off with water you could see a marked improvement. I hand dried the tile and grout with a cloth and then set about stripping out the old white mastic sealer with a sharp knife. This took some time, as you have to be careful not to scratch the bath or the tile. By this time the grout had dried off fully and I was able to see if more work was required. To achieve a uniform colour throughout. Mould and some cleaning products can discolour grout permanently and, in this case, there was some grout staining I was unable to remove. We had discussed this possibility earlier and how it would be best resolved using a white grout colourant. So, I carefully applied Tile Doctor Grout Colour which is painted on with a small brush with any excess wiped off the tile before it can set. This resulted in a uniform white grout throughout and really gave the whole bathroom a lift. With the cleaning process completed I applied a new white mastic between the bath and tile and along the verticals. This is done with the bath filled with water and then left for 24 hours to allow the silicone to fully cure. After the grout colour had dried, I applied an aerosol Tile and Grout sealer over the whole surface and then lightly polished off any excess with a clean cloth. This does two things; one it adds a further layer of protection to the new grout colour and to the surface of the tiles. Secondly Ceramic tiles are non-porous, but bacterial dirt can still get a grip on the surface, with the sealer in place you will find water quickly runs off without getting a chance to get a hold. Sealers do wear off, so I recommended re-applying it every year. I had plenty left over and gave it to the customer when I finished using it. For regular cleaning of tiled shower areas, I recommend they use Tile Doctor Aqua-Pro this will neutralise any acid build-up caused by acidic shampoos etc. West Surrey Tile Doctor Rupert Mcleod

Did you know that Wantage, the town in Oxfordshire where I completed this job, is the birthplace of Alfred the Great? The town is certainly a historic area – in fact, I was contacted by the warden of a church dating back to the 12th century, who asked Tile Doctor Oxfordshire to help restore the building’s flooring, consisting of Quarry and Marble tiles. This is an interesting mix of hard wearing and high end tiles, and while the floor was in dire need of a deep clean, it could be restored back to looking fantastic once again. The church has recently undergone a complete refurbishment with the help of a grant from lottery money. We were called after the builders had finished their work, to restore the floor to the finish required by the church warden. His specification was to provide the Marble with a Matt finish and the Quarry tiles with a sheen finish. The floor was, at one point in its history, covered in carpet which had been taken up, no doubt exposing many years’ worth of muck. My first task was to clean the floor with a diluted solution of Tile Doctor Pro-Clean, a high alkaline cleaner safe to use on tile and stone. This was left to dwell for a short period to seep into the tile, before being scrubbed in to remove the initial layers of muck. The resulting residue was promptly vacuumed away. To tackle the tougher areas of soil buildup, I opted to use Tile Doctor Nanotech HBU which was spread over the floor and left to dwell for about 30 minutes. This product differs from most cleaners in that it uses nano-sized cleaning particles to deal with difficult to reach dirt ingrained in the stone. I then rinsed the area with water and vacuumed this up. Due to the substantial size of the church floor I had to work in multiple sections, and so the cleaning process took three days to complete. After finishing, I left the church for a few days to allow the floor time to dry. When I returned to the church I checked the floor with a damp meter and was satisfied that it was dry enough to seal. First, I sealed the Marble tiles with Tile Doctor Colour Grow, which is a colour enhancing impregnating sealer suitable for use on high end stone such as Marble and Limestone. I applied two coats, leaving a few hours between coats; this brought the colour back without a high shine, as per the church warden’s request. The next day I returned to seal the Quarry tiles, this time using Tile Doctor Seal & Go Extra which is a topical sealer specially formulated to lea e a nice sheen as requested. I applied several thin coats of the sealer to build up solid protection on the floor. The warden was extremely pleased with the finished floor, leaving the following feedback: “We found the Tile Doctor online and watched some of the very helpful slideshows on YouTube. The Victorian Quarry tiles in our 12th century church had been covered with carpet for many years and needed a thorough clean and polish at the end of our major restoration project. Barry was very quick to respond to our enquiry and over the course of a week he did a brilliant job on our tiles. We’re delighted with the results, just in time for our reopening service with our bishop and MP.” Barry Woodward Oxfordshire Tile Doctor

Victorian tiles are very hard-wearing and historically a popular choice for heavy traffic areas such as hallways. Still popular today they are nonetheless like most tiles and can become ingrained with dirt over time. This particular floor, located in a property in the old market town of Tewkesbury is a good example of a floor that was in good physical condition, but heavily ingrained with dirt due to a lack of regular maintenance. At a loss for how to remedy the situation by themselves, the property owner asked me to pay a visit to restore the tiles back to their best possible condition. In this particular scenario, I opted to mix and apply a solution of different cleaning products from our professional range, each serving a different purpose. These products were Tile Doctor Pro Clean, Tile Doctor Remove and Go, and Tile Doctor NanoTech HBU. Remove and Go serves the purpose of stripping away any old sealer on the tiles, while Pro Clean is an alkaline cleaner that reliably removes dirt and staining. NanoTech HBU is a particularly powerful cleaner which utilises nano-sized particles to penetrate deep into the pores of the stone, get underneath difficult stains and lift them out. I spread this potent solution across the length and width of the tiled hallway and left it to soak for approximately 10 minutes, before using a black scrubbing pad fitted to my buffing machine to give the tiles a deep scrub. Next, I rinsed the soiled solution away and neutralised the chemicals with plain water, before extracting any residue using a wet vacuum. I repeated the cleaning process several times to achieve the best results possible, and I also employed the aid of a steam cleaner to spot clean any particularly stubborn marks. Cleaning the floor took two days in total. At the end of the second day, I gave the floor a thorough and final rinse before leaving it to dry completely overnight. The next day, I returned to the property to seal the floor after checking the floor was dry. Ensuring before sealing that the floor is completely dry is crucial – even the smallest quantity of moisture remaining can potentially cloud the sealer and damage its performance. My choice of sealer was Tile Doctor Colour Grow, an impregnating sealer that penetrates and fills the pores of the tile to prevent trapped dirt and makes regular cleaning much easier. Colour Grow is a great choice of sealer for Victorian tiles because it really enhances the colourful patterns which are characteristic of this type of tile. My customer was very impressed with the service and remarked on the huge improvement to the appearance of the floor. You can see this for yourself – just take a look at the before and after photos! Malcolm Crowther Gloucester Tile Doctor

Bath Stone is a material that we don’t often encounter. A variation of LimestoneCardiff was quite upset that her Bath Stone window sills had become so unsightly over the four-year period since her house was built, so much so that she contacted Tile Doctor to see if we could help. While at Tile Doctor we most often work on tiled floors, patios and shower cubicles, I was more than happy to assist in this situation. I popped round to the property to carry out some initial cleaning tests on an inconspicuous area of one of the window sills. I applied Tile Doctor Pro Clean, which is our high alkaline cleaner, since it’s a very versatile and reliable product, and is suitable for use on most kinds of natural stone. Some fantastic results were achieved quickly, with Pro Clean working efficiently to remove the green and black algae that I presumed came from the trees which were plentiful around the property. With the test clean a success, we agreed a date to complete the job. I returned on the agreed date with a ladder to treat the rest of the sills using Pro Clean, including the one on the first floor window. Before carrying out the work, I tested the stone for moisture and the readings were sky high. Therefore, I suggested to the customer not to seal the stone, but instead to maintain it using the same cleaning process as I had undertaken. The outcome of my restoration was brilliant, so now when the customer feels that the sills need to be rejuvenated again, she can do so very easily. Julian Iancono South East Wales Tile Doctor

Sometimes it isn’t until you’ve deep cleaned your tiles that you realise just how dirty they were to begin with. This was the case with my customer in Thame, in the south of Oxfordshire where I worked on a classic red and black Quarry tiled floor which was far from being in its best condition. My starting point in the cleaning process was to mix a strong solution of Tile Doctor Pro Clean, which is the reliable, multi-purpose alkaline cleaner that is safe to use on tile, stone and grout. The solution was left to soak into the tiles for ten minutes before being scrubbed into the floor with a rotary floor machine fitted with a stiff brush. Following this, I rinsed the floor with clean water and then proceeded to wash it with Tile Doctor Grout Clean Up. This is a concentrated phosphoric acid cleaner designed to remove efflorescence and other mineral deposits such as grout smears. Finally, I rinsed the tiles again with water and Tile Doctor Neutral Tile Cleaner, which is a pH neutral solution, to neutralise the chemicals and leave the floor fresh and clean, ready to be sealed. The floor was left to dry overnight. The next day I returned to seal the floor after checking the tiles were dry. I opted to use two different sealers. The first was Tile Doctor Colour Grow, which is an impregnating sealer with the added effect of enhancing the natural colour in the stone. The second was Tile Doctor Seal & Go, a topical sealer that adds the high quality, durable sheen finish to the floor that the customer had requested. I took the photograph below after sealing half the floor, it really shows the difference a sealer can make to a tiled floor. Here’s the photo of theQuarry tiled floorafter sealing the whole floor. As you can see, they now have a new lease of life, and they’ll be much easier for the customer to keep looking great in the future. Barry Woodward Oxfordshire Tile Doctor

This Quarry tiled kitchen floor was in very good condition, with no cracked or broken tiles. However, my customer, who lives in the town of Tutbury, near Burton-on-Trent, was keen to boost the condition of the tiles further through professional maintenance, including a deep clean and a fresh seal to restore the sheen to the Quarry. NB, did you know it’s estimated that Tutbury has actually been inhabited for 3000 years, having once been the site of an Iron Age hill fort, this house of course was a lot more recent. To clean the tiles, I chose to use our tried and trusted alkaline cleaner, Tile Doctor Pro Clean. We use Pro Clean on most types of natural stone floor, including Quarry, Slate, and Victorian. I applied Pro Clean liberally across the floor and left it to dwell for a short period, giving it time to seep into the tile to get underneath and lift out any ingrained dirt. The cleaner was then agitated using a scrubbing pad fitted to a rotary machine to remove the dirt and other general muck. I then rinsed the floor with cold water and soaked up the resulting slurry with a wet-vac machine. Some areas of the floor proved to be quite stubborn to clean, so in these areas the cleaning process was repeated until satisfactory results were achieved. Finally, the floor was given another rinse and left to dry off overnight. The next day I returned to the property and checked that the floor was ready to seal by running several damp tests, with the results indicating that was no excess moisture remaining on the tiles. We carry out these tests before sealing because moisture can cloud the sealer and prevent it from properly protecting the tiles. My choice of sealer was Tile Doctor Seal & Go, a cost effective topical sealer that builds up a robust layer of protection on the surface of the floor and provides a durable sheen finish that, as you can see from the photographs, really lifts the appearance of the tiles. It’s a fact that any sealed tiled floor will need to be regularly maintained as sealers do wear off over time, especially in the high traffic areas, and this is when the floor starts to lose its appearance as dirt becomes trapped in the pores of the stone. The life of the sealer can be extended however by ensuring you only clean the floor with a PH Neutral cleaner. Trevor Preeece

Not too long ago I visited a client who had just moved into a lovely old cottage in Milton, Oxfordshire. She wanted to restore many of the antique features of the building, including a fantastic Quarry tiled floor in the kitchen. Quarry is typically a robust, hard wearing stone, but in a high traffic area like a kitchen, the tiles will need regular maintenance. These tiles clearly hadn’t seen a thorough clean and fresh seal in a long time, and so I was called in to provide just that. On the first day of work, I gave the Quarry tiles a deep clean using a strong solution of Tile Doctor Pro-Clean and water. Pro-Clean is a versatile alkaline cleaner that also helps to break down any old and no longer effectual sealer remaining on the tiles. The solution was applied evenly to the floor and left to dwell for half an hour, allowing time for it to seep into the stone to get underneath and lift out the ingrained dirt. I then removed the dirt by agitating the solution with a scrubbing pad fitted to a rotary floor scrubber. I worked in small sections at first, and gradually finished the entire floor. After completing the initial clean, I rinsed away the soiled solution and vacuumed up the excess moisture using a wet-vac machine. I then scrubbed the floor an acid wash using a dilution of Tile Doctor Grout Clean-Up to remove grout smears and other mineral type deposits. The resulting solution was then removed in a similar fashion using a wet-vac. The final step in the cleaning process was to rinse the floor with Tile Doctor pH Neutral Cleaner to remove any trace of product helps to tackle any remaining dirt and reset the pH balance of the tiles before sealing. After leaving the floor to dry overnight, I returned the next day to the house to seal the floor with Tile Doctor Seal & Go, a water-based topical sealer which gives the floor an aesthetically pleasing sheen and a robust surface seal. The photos demonstrate the results better than this short account can, needless to say the floor is now transformed. Barry Woodward Oxfordshire Tile Doctor

This client from North London had recently bought a property in Highgate N6 and during renovation had discovered an original Victorian tiled floor in the hallway. The floor was laid in a classic black and white diamond pattern but unfortunately a large section was missing and had been filled with concrete. Furthermore, most of the remaining floor had been covered in cement and glue. I carried out a survey of the floor to determine the main issues and was then able to email over a quote later that day that included rebuilding the missing section of flooring. I suspect the floor had been excavated at some point in the past to install central heating and then rather than have the excavated section restored it was simply back filled and then levelled with a cement screed before finally gluing down a carpet on top. Once the quote was accepted, I sourced replacement tiles from the Vintage Floor Tile company. Situated in Kent they are a reclamation yard that specialises in supplying original geometric and encaustic tiles including the major historical makers such as Minton and Craven Dunnill. Armed with replacement tiles I started by removing the concrete that had been used to backfill the missing section and prepare a new surface for tiling with quick drying cement. When ready I was able to carefully build back the original pattern using the replacements. The tiles were secured with tile adhesive and once that had gone off, they were grouted. The floor was left to set fully overnight and then the next day I was able to return and clean the whole floor using a strong dilution of Tile Doctor Remove and Go. As usual this was left to soak into the tiles for a good ten minutes before being scrubbed into the tiles using a black scrubbing pad. The Tile Doctor Remove and Go did a good job of cleaning the floor and the cleaning solution soon turned black with dirt during the scrubbing. The floor was rinsed with water and the soil extracted with a wet vacuum. After inspecting the floor any areas that needed further work were hand scrubbed and rinsed again until I was happy the floor was clean. The last part of the cleaning process was to give the tiles an acid wash using Tile Doctor Acid Gel which further cleans the floor by removing old cement residue and grout haze. It also neutralises efflorescent salts in the tiles which are a common issue with floors of this age with no damp proof membrane. After another rinse and extraction, the floor was given a final rinse and then dried as much as possible using the wet vacuum. I left the floor to dry out for a couple of days before returning to apply a protective sealer. Tile and Stone should be dry before sealing so I use a damp meter first to double check. All was well so to seal the tiles I proceeded to apply the first of what would be three coats of sealer. I used Tile Doctor Colour Grow for this, it works by impregnating the tile occupying the pores and thereby preventing dirt from becoming ingrained there. This product also enhances the black and white colour of the tiles and makes the floor much easier to clean. Once done the floor was transformed and needless to say my customer was very pleased with the result. For the aftercare of Victorian Tiled floors, I recommend the use of a ph neural tile cleaner such as Tile Doctor Neutral Cleaner; most supermarket tile cleaners are simply too strong for use on sealed floors and can strip off the sealer prematurely. Andrew Newstead North London Tile Doctor

Here’s a quick account of a Mosaic tiled pool cleaning I completed in the grounds of a grand house situated in the New Forest which is a national park on the west side of Hampshire. Mosaic tiles have been in use for thousands of years and are a popular choice for swimming pools, the tiles used in this pool were glazed ceramic which are very hard wearing and don’t generally need that much maintenance. My client had just drained the pool in order to repair some cracked tiles, and so took the opportunity to have the entire tiled surface professionally cleaned and we were called in to get the job done. To get these tiles cleaned I mixed a strong solution of Tile Doctor Pro Clean, which is a high alkaline, versatile cleaner, suitable for use tile, stone and grout and ideal for this job. The cleaner is sprayed onto the surface and then allowed to soak in to the dirt and grime breaking it down and making it easier to remove. The solution was applied, and working in sections, the tile and grout were scrubbed with the aid of a hand-held rotary machine fitted with a small scrubbing pad. Once the tiles had been scrubbed they were then washed down with water under high pressure. As you can imagine given the size of the pool, the cleaning process certainly took some to complete. However, it was definitely worth it, as we were able to achieve some amazing results although I’m not sure you will appreciate that with these photographs. Ceramic tiles won’t take a sealer so there was no need for any further work. My client was also pleased with the results, and will no doubt be happy to have a clean pool ready for when the warm weather finally comes back around – whenever that will be! Charles Okwechime Hampshire Tile Doctor

Travertine floor tiles are very appealing and very hardwearing, but without the protection of a sealer to stop dirt becoming ingrained in the pores of the stone their appearance will degrade. Fortunately, this can be remedied as demonstrated in these pictures of a Travertine floor I recently polished at a house in Weston Favell, Northampton. This owner of the property had called me out as their kitchen floor was looking very sorry for itself and he was concerned that a lot of holes were appearing which was making cleaning the floor difficult as dirt was getting trapped in the holes. I went over and carried out a test clean on two separate tiles in the kitchen and the customer was amazed at how clean they came up and especially the grout. The kitchen was stunning, but unfortunately the state of the Travertine tiled floor was bringing down its overall appearance. Impressed with the test clean they were keen to get the whole floor renovated so we agreed a price and I scheduled the work in for the following month. I returned on the agreed data and made a start by protecting the kitchen units by removing the plinths and covering base units and the appliances with a protective film. We then commenced the cleaning process to remove surface dirt by cleaning with Tile Doctor Pro-Clean paying special attention to the grout lines. The holes in the Travertine were filled with a stone resin, mixing it to closely match the colours of the stone. The resin was allowed to dry before starting to re-polish the Travertine using a set of Tile Doctor Diamond encrusted burnishing pads. These pads are applied individually to each tile in sequence starting with a coarse 400-grit pad before moving onto the 800-grit and finishing with the fine 1500 grit pad. A little water is used to lubricate the process along the way and the floor is rinsed in between each pad with the resulting residue extracted from the floor using a wet vacuum. The process takes some time, but it really brings up the polished appearance of the stone and the results are well worth the effort. After a final rinse the floor was inspected and then left to dry off fully overnight. When we returned the next day, the floor had dried, and we were able to give the floor a final polish with a very fine 3000-grit burnishing pad applied with a little water sprayed onto the tile. Finally, the floor was then sealed with two coats of Tile Doctor Ultra-Seal which provides excellent protection without changing the colour of the stone to provide a natural look. The client was over the moon with the outcome and surprised at the improvement. They were left with a floor that would be easy to clean and maintain. Phil Vissian Northamptonshire Tile Doctor

I was recently at a property in the North Yorkshire town of Harrogate, undertaking what I initially thought would be the cleaning and polishing of a Cream Limestone tiled kitchen. However, as I began the cleaning process I quickly discovered that under the dirty grout lines someone had taken a lot of effort to paint with a small brush directly onto the grout using varnish! In a normal situation, I would have covered the whole floor with Tile Doctor Remove & Go to solve the problem, however compared to, say, adhesive or paint staining, varnish is very difficult to remove. So instead I opted for the long, yet necessary process of cleaning the grout manually with several thin wire brushes. Over the course of two days I managed to remove approximately 90% of the stubborn varnish – and could finally move onto cleaning and polishing the Limestone as originally planned. The polish had been lost from the Limestone kitchen tiles over time, so I set about restoring it using a type of polishing known as burnishing. This involves the application of diamond encrusted pads of varying grit to the floor to gradually buff the stone and achieve an aesthetic and durable shine. Burnishing is most commonly used on high-end stone such as Marble, Travertine and, of course, Limestone. At Tile Doctor, our burnishing system comprises four burnishing pads, ranging from a Coarse grit to a Very Fine grit. After applying the first three pads (Coarse, Medium and Fine), I gave the tiles a further clean with Tile a Doctor Pro Clean, which is our alkaline cleaner, to remove any residue from the burnishing process. I then rinsed the floor with clean water and soaked up the residue with a wet vacuum, before leaving it to dry. The floor was then polished to a satin finish using the fourth and final Extra Fine burnishing pad. I sealed it using a couple of coats of Tile Doctor Ultra-Seal, an impregnating sealer designed to provide maximum protection against dirt and stains. The combination of burnishing and sealing always makes a huge difference to Limestone tiles. Here, the finished result was almost like a new floor! The customer was both amazed and very pleased with the transformation. Nigel Stoker North West Yorkshire Tile Doctor

This Victorian tiled hallway at a house in the Forest of Dean had a very interesting pattern, consisting of an array of different colours, including shades of red, yellow and blue. Unfortunately, as you can see from the first photograph below, the tiles had lost all life, with the colours largely masked by months’ – or maybe even years’ – worth of ingrained dirt and muck. The floor as a whole was also suffering from a number of loose tiles that needed to be reset before it could be cleaned. The property owner was keen to employ some professional assistance to restore the appearance of the floor and prevent it from getting in an even wrote state, and so contacted Tile Doctor who have a lot of experience working with Victorian tiled floors. As mentioned, the loose tiles had to be repaired before the cleaning process could be started. I removed the tiles and extracted excess grout and old adhesive from the exposed concrete substrate using a vacuum, before putting the original tiles back into place and fixing them back into position carefully using fresh adhesive and matching grout. Once happy the replaced tiles had set, I started the process of cleaning the entire area of hallway tiles using a combination of Tile Doctor Remove and Go to strip away the old sealer and Tile Doctor NanoTech HBU (formerly Ultra Clean) remover to get the tiles as clean as possible. The latter product contains nano-sized cleaning particles (hence the name) to reach difficult areas of trapped dirt, making it more effective than your run-of-the-mill tile cleaner. These two products were scrubbed into the tiles using a rotary machine fitted with a black scrubbing pad. The floor was then rinsed with water and the soiled residue was extracted with a wet vacuum. I then paid particular attention to the grout, applying our alkaline-based multi-purpose cleaner Tile Doctor Pro-Clean to the grout lines, before scrubbing them with a narrow grout brush. This quickly had the grout looking clean again: I’d even go as far as to say that it matched it seamlessly with the fresh grout that had just been laid. With the tile and grout as clean as it was possible to get it, I gave the whole floor a final rinse to neutralise the excess chemicals. I extracted as much water as possible with a wet vacuum and left the floor to dry overnight. My first task upon returning to the property the next day was to check for any dampness. If you neglect to remove all excess moisture from the surface of the tiles before sealing it is more than likely going to cloud the sealer, rendering it less effective I’m protecting the stone against ingrained dirt and stains. Once satisfied that the floor was completely dry, I proceeded to seal the tiles using multiple costs of Tile Doctor Seal and Go. Seal and Go is what we would classify as a topical sealer, meaning it rests on the surface of the tiles to act as a durable layer of protection against all kinds of muck. While providing surface protection, Seal and Go also adds a nice subtle sheen to the tiles, as per the customer’s request. The customer was quite amazed at how quickly the appearance of the tiles had been restored. It was fantastic to see the colours we both knew were hidden in the tiles come to life once again. Another satisfied customer for sure! Paul Wales Monmouthshire Tile Doctor

The photographs below are from the bathroom of a house in the Moston area of Manchester which is primarily residential and only 3 miles away from the city centre. My customer had been primarily concerned with the removal of unsightly mould but was also keen to have the grout in the ceramic tiled shower cubicle given a good deep clean. To clean the Shower Cubicle, I used a strong dilution of Tile Doctor Pro Clean which is a strong alkaline cleaner that works really well on grout. The Pro-Clean solution was decanted into a spray bottle and then sprayed onto the grout lines and left it to dwell. The air in the solution makes it lighter and easier for it to stick to vertical surfaces. After a few minutes the Pro-Clean was scrubbed in using a stiff grout brush. The tiles were then rinsed with water to remove the soiled solution from the tiles and the process repeated where required. Although cleaning process was a success there were still a few mould marks left so to tackle these I used Tile Doctor Mould Away spray using the same process of scrubbing and rinsing. The Mould Away spray did the trick for me and I moved on to remove the silicone around the shower cubicle. When removing silicone, you must make sure you get all mouldy silicone out otherwise it can spread from the old to the new. After I had finished removing the silicone I tidied the shower cubicle and used a bit of gentle heat from my heat gun to dry the grout lines and edges where silicone used to be. I used my damp tester to make ensure there was no dampness anywhere around the working area and then moved on to colouring the grout which would give the whole shower a fresh and consistent appearance. On this occasion, I used a White colour from the Tile Doctor range of Grout Colourant’s, it’s an epoxy based colourant that protects and rejuvenate the grout lines. I had to use 2 coats of colourant to get the best result and then moved on to putting new silicone around the shower base with a high-quality mould resistant silicone. When finished adding fresh silicone I tidied up again and the job was complete. I think you can’t argue the shower cubicle was transformed and customer even said it looks better then when it was new; we also fixed few chips for her whilst there and stripped and replaced the silicone around the sink as a bonus. Tony Olmet Greater Manchester Tile Doctor

The pictures below are of a multi coloured sandstone floor installed at a property in East Keswick which is a village approximately halfway between Harrogate and Leeds. (Not to be confused with the more famous Keswick in the Lake District) The stone floor had not been cleaned professionally for ten years and although the grout looked clean It was clear that any sealer that was once present had long since worn off leaving the stone unprotected. The result was dirt had become deeply ingrained in the Sandstone leading causing the stone to darken and hide its true beauty and rich colouring. The client had tried lots of different products to clean the floor but had not had any luck. I visited the property and carried out a few successful patch tests resulting in the floor becoming much cleaner. They were happy to go ahead with my quote and we arranged a time to return and complete the work. I prepared the area before starting, taping up the skirting boards and doors to protect them from the splashing that can happen during the intensive cleaning process. To get the sandstone clean I applied a medium dilution of Tile Doctor Pro-Clean to the floor and allowed it to soak in for ten minutes. The solution was then worked into the Sandstone using a rotary floor machine fitted with a black scrubbing pad. More Pro-Clean was applied with a hand-held scrubbing brush to get deep into the grout lines and to reach into the corners. Once done the floor was rinsed with water and the soil extracted with a wet vacuum. The floor was inspected, and the process repeated until I was satisfied that the stone and grout had released all the trapped dirt. After a final rinse, the wet vacuum was used to get as much moisture out of the stone as possible and then the floor left to dry out fully overnight. Returning the following morning, I first checked that the floor was dry using a damp meter. The sealer won’t cure if there is any moisture in the stone and I’ve been known to reschedule sealing a floor if the readings are too high. On this occasion I was satisfied that the floor was within acceptable levels, so I was ready to seal the floor. I used three coats of Tile Doctor Colour Grow to seal the floor, this is an impregnating sealer which intensifies natural colours whilst providing durable protection against stains, an essential feature in an area such as a hallway which is subject to constant foot traffic. As you can see from the photos the transformation was quite impressive, the floor became much lighter and almost unrecognisable, the natural colours of the stone were now visible, and the floor looked beautiful. The client was very happy with the end result and has said they would not hesitate to recommend me to others. Nigel Stoker North West Yorkshire Tile Doctor

I received a call from this client in Old Marston around two miles north east of the centre of Oxford. They had lifted a lino floor in their kitchen and found an old Quarry Tiled floor underneath and decided to see if they could have it restored. I went over to survey the floor and could see that the tiles had been covered with a thin layer of levelling screed to ensure the lino didn’t sink into the recesses. I ran some tests to demonstrate how the screed could be removed which worked well and it was apparent that the tiles underneath were intact and could be renovated. I submitted a quotation for removing all the screed, deep cleaning the Quarry tiles and then sealing the tiles to protect them. The client was really pleased that we could restore the floor and the quote was accepted, with a date booked to do the work. To start the work, I applied undiluted Tile Doctor Grout Clean-up worked in with a small carbide brush attached to a hand-held rotary buffer. The combination of the acid in the Tile Doctor Grout Clean-up combined with the scrubbing action of the brush were effective at removing most of the screed. The small bits of remaining screed were carefully removed by hand, using a floor scraper. The floor was then rinsed with water and the soil removed with a wet vacuum. For the second phase of the cleaning process I applied Tile Doctor Oxy-Gel which was scrubbed into the floor with a stiff brush rinsing after with water and the soil extracted again using the wet vacuum. After cleaning the floor to remove the dirt I could still see some evidence of the screed on the tiles, so I decided to give the floor an Acid Wash using Tile Doctor Acid Gel which was scrubbed into the floor and rinsed off as before. Tile Doctor Acid Gel is of course an acidic product so once it was removed, I decided to rinse the floor with Tile Doctor Neutral Cleaner to neutralise the pH levels in the floor. The wet vacuum was used again to remove as much moisture from the Quarry tiles as possible before leaving the now clean floor to dry off fully overnight. I returned to seal this floor the next day. First, I checked the floor was fully dry with the damp meter, it was within the recommended range, so I was ready to complete the sealing process. The client was not too sure if they wanted a matt or sheen finish, so I first put a coat of Tile Doctor Colour Grow on the floor to show them the matt finish. Colour Grow is an impregnating sealer that enhances natural colour and protects from within by occupying the pores in the tile. After reviewing the floor, they decided it was not for them, so I followed up by applying several coats of Tile Doctor Seal & Go which adds a nice sheen finish and is compatible with Colour Grow. The combination of sealers worked very well together, and they were very satisfied with the final result and of course that we had been able to restore the Quarry tiles. Barry Woodward Oxfordshire Tile Doctor