3D Rendering, Basement Remodeling, Bathroom Remodeling, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Floor Plans, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Outdoor Kitchen Construction, Project Management, Universal Design, Bathroom Design, Building Design, Custom Home Bars, Custom Homes, Deck Building, Energy-Efficient Homes, Foundation Construction, Garage Building, Kitchen Design, Lighting Design, Porch Design & Construction, Site Planning, Space Planning, Construction Drawings, Window Installation, Complete Design Services, Full Service Remodeling
Algonquin, Barrington Hills, Bartlett, Burlington, Carpentersville, Cary, Crystal Lake, Dundee, East Dundee, Elgin, Gilberts, Hampshire, Hoffman Estates, Huntley, Lake In The Hills, Lakewood, Pingree Grove, Plato Center, Port Barrington, Sleepy Hollow, South Elgin, Streamwood, Trout Valley, Union, West Dundee, South Barrington, Schaumburg, Wilmette, Mount Prospect, Palatine, Buffalo Grove, Lake Zurich, Barrington, Deer Park, Inverness, Kildeer, Lake Barrington, Long Grove, Tower Lakes
Remodeler's Chrysalis Award 2018, 2019, 2021; Best of Houzz Service 2015-2021; Best of Houzz Design 2017, 2018, 2020, 2021; Guild Quality Guild Master Award 2015-2021
111 Reviews for Advance Design Studio, Ltd.
The Kittlesons seemed to question a lot about the design and work that was completed after the project was in production. Design on this project as with all projects was thoroughly documented and approved by the homeowners before production began. We never “re-use” old material from other jobs, everything purchased for a project is original. The fireplace mantel was built in accordance with the approved design. The Kittlesons didn’t like it so our team rebuilt it from scratch a second time. We did not charge them for the new mantle.
We replaced the kitchen drawer front in question multiple times, explaining that stained cherry often has natural color variation that stems from the actual wood itself. Also, light exposure will continue to change the way cherry doors appear. The manufacturer who warrantied the product replaced this one panel numerous times and considers the slight color variations normal. The stain color has recently been discontinued from their offering; we have informed them of this.
We have addressed each of the complaints brought to our attention in as timely a manner as possible. Countless times they have called on us and we have returned to address their concerns. They have not paid their final bill as stated in their comments above.
We are so happy to have provided you with a positive remodeling experience! Nicole, Jason, RC and Amir will love to hear your feedback and that you are enjoying your new master bath (and gorgeous tub!) Please don't hesitate to reach us whenever we can be of service.
Warmly, your friends as ADS
Thank you so much for your feedback, and it sincerely warms our hearts to know your experience was the best it could be! Your project is special to us for being a unique and refreshing style, and I know Michelle had a fantastic time working with you. Thank you again!
Warmly, your friends at ADS
We had great time working with you on your home renovation projects and look forward to another opportunity to work together in the future! Warmly, Christine & Todd and ADS team
What a wonderful message- we’re so happy to hear that we provided a positive experience! It’s great to hear from you and we hope you’re still loving your kitchen and family room updates. Thank you sincerely for choosing us, and for taking time to write this review! - Warmly, the Advance Design team
Thank you so much for the thoughtful words and for choosing us to complete your kitchen remodeling goals. It’s been an absolute pleasure working with you and seeing your vision come to life. Your feedback is greatly valued and warms our hearts to hear! Sincerely, the Advance Design Team
We loved working with you and are so grateful to have a great client like you! We are so glad we could give you the beautiful (and now functional!) space you've been dreaming about for so long! Please don't hesitate to call on us anytime for anything else we can do for you! Warmly, Christine & Todd and the team at ADS
Thanks for your comments, we appreciate your feedback. The room looks beautiful and we hope you have many enjoyable days ahead of you enjoying this great space! Anything else you need, don't hesitate to call on us. Warmly, Todd & Christine and ADS team
As you already know, the manufacturer has not been able to identify a current explanation for the edgeband issues, and are in the process of replacing not only the defective doors, but many surrounding them to assure they color match-in total 15 or16 doors/drawer fronts are being replaced since this problem began. After a thorough evaluation, our rep even chose to replace a few that didn’t seem defective but looked questionable. Due to the age, when they replace a door they have to custom make the finish, which unfortunately takes longer to produce and necessitates returning a current door to sample/match.
We have been a dealer for this cabinet line for 14 years, and although every manufacturer has occasional issues of some kind every now and then, we are being honest when we tell you that we have not experienced this particular problem, or any other extensive issues for that matter with this cabinet line (we wouldn’t carry them long term if we did!).
We do stand behind products we recommend, as well as our own work (as is backed up in our extensive written warranty). We have a long trail of back and forth email correspondence with you, multiple conversations and visits to your home, and to date have not been made aware of any punchlist items from 15 months ago that remain unresolved. We contracted an outside furniture repair professional to touch up some minor scratches to your cabinetry that were reported after our final walk through. With all due respect Ross, when Todd spoke to you directly asking you what items hadn’t been resolved, other than a minor drywall crack that is typically handled after the space has gone through a full year of seasons, you have not responded with anything outstanding despite what you have posted online. We even reviewed the satisfactory 25-question review that you completed shortly after your project was wrapped up looking for anything we might have missed.
We try really hard to make every project flawless, but occasionally something goes wrong. We pride ourselves on our ability to remain in long term relationships with our clients, many of whom we complete multiple projects for over many years. Our 25 year history attests to our attention to clients. We understand how frustrating it is to have a problem in a recently finished kitchen, as we share in the frustration - especially when it's one we can't control directly. We are deeply sorry you are disappointed (we are too!) and we can only continue to follow up and finish rectifying the situation. Please let us know directly what else we may do to make this better for you.
Sincerely, Todd and Christine Jurs ADS
Thanks you very much for taking the time to write a detailed review of your renovation projects with our team! We are so glad you had a wonderful experience and hope that you love your bath rooms for many years to come!
Our team reports they really enjoyed working in your home, and that they'd love to do it again sometime!
Warmly, Todd & Christine and the ADS team
Thanks for the kind comments, we hope you are loving your new backyard entertainment area! We have enjoyed working with you both over many years and appreciate how you have entrusted your home to us for nearly 2 decades! Thank you for your support, Warmest Wishes always Todd & Christine
It's nice to hear from you again, thank you for your kind words. We're always so glad to hear that we brought someone to tears (for good reasons)! We're looking forward to working together again on that master bath!
Christine & Todd
Thanks very much for your kind feedback, we appreciate it very much and are glad to work with you again on your most recent project too! Thank you for supporting Advance Design, you are a valued client and a pleasure to work with.
Todd & Christine Jurs
It was a pleasure working together on your kitchen renovation. We loved the unique rustic feel of your home, and the new knotty alder kitchen was such a great fit with the beautiful fireplace and family room feel. Advance Design hasn't been the same without you since your move, but hopefully your beautiful kitchen helped sell that wonderful home!
Best Wishes Always,
Christine & Todd
It was so nice that we got to work together on your kitchen and then we see each other at school all the time! Thanks for referring your mom, I hope she is loving her new master bath. We really appreciate how you've been such an advocate for Advance Design and we're so glad you are pleased with the outcome of your project!
Christine & Todd
It has been a pleasure to work with you over the years on your home. You are both always very kind to us and we are always happy to see your faces when you come into the studio. Thank you for supporting Advance Design Studio with your business. We hope you are enjoying your wonderful new bath every day!
Christine & Todd
Your home is so unique, it was a fun project to work on. We loved how you knew the exact style and outcome you wanted, and it was a pleasure to work together to achieve your vision. Thank you for your feedback, we appreciate your support of Advance Design.
Christine & Todd Jurs
It was nice to see you again! You both have always been a pleasure to work for, and we are glad we can contribute to your home again and again over the years. Thank you again for your thoughtful words and your long term support of Advance Design.
Christine & Todd Jurs
Advance Design Studio, Ltd.