At the start of the year we usually get asked to restore the appearance of patios and other outside areas which have suffered from the staining of autumn leaves and the ravages of winter cold snaps. Most patios are quite straight forward to maintain however when you’re dealing natural stone then it’s best to call in your local Tile Doctor to ensure nothing is applied to the stone that could damage it. Such was the case with this four-year-old Sandstone Patio at a house in the town of Kettering. Unfortunately, it was not sealed when it was first installed and the combination of weather and UV sunlight had faded the tiles, this together with general soiling had greatly affected the appearance of this beautiful stone and could almost have been mistaken for concrete slabs. My first course of action was to lightly spray the area with a dilution of Tile Doctor Pro-Clean which is a powerful tile cleaning product that is safe to use on Stone. The solution was allowed to soak in for a while before being agitated with a brush to bring out the dirt. This was followed by pressure washing with a spinning tool at a medium pressure so as to not damage the stone. Once dry I re-grouted the entire area and then sealed with Tile Doctor Colour Grow Sealant which is a impregnating breathable product (essential for damp environments) that also enhances the natural colours of the stone. Within hours of finishing the customer came home and called me straight away to say he couldn’t believe the transformation that was achieved and they looked better than when they were first laid. Phil Vissian Northamptonshire Tile Doctor

This small rough Chinese Slate floor in the kitchen of a house in the village of Cheadle near Stockport in Greater Manchester had not had any sealer put on it for many years and was very grubby (dishevelled as described by the customer) looking even after the customer had tried to clean it. Sealers do take a lot of punishment, especially in a high traffic area such as a small kitchen and will wear off over time and once this happens the floor will start to lose its appearance as dirt becomes ingrained in the stone and it can no longer be cleaned effectively. As we have to apply a liberal amount of water with this sort of work, the first step was to remove the Kicker boards at the bottom of the Kitchen units and silicone the Kitchen units that were fixed; this stops water seeping in and blowing the MDF allowing us to concentrate on cleaning the Slate without causing any damage. I started the cleaning process by applying a strong dilution of Tile Doctor Pro-Clean to get rid of the built up dirt and any remaining sealer, leaving it to soak into the Slate before scrubbing the floor with a black scrub pad fitted to buffing machine running at slow speed. Tile Doctor Pro-Clean is a strong alkaline cleaner/stripper that is safe to use on natural stone, we do have stronger products available if required but in this case a strong dilution of Pro-Clean was sufficient to tackle any remaining sealer. This process gave the Slate and grout lines a good deep clean and after rinsing the floor with water which was then extracted using a wet vacuum I repeated the process on stubborn areas until satisfied the floor was as clean and free of old sealer. Last stage of the cleaning process was to give the floor a final rinse and then get it as dry as possible using the wet vacuum to soak up the moisture. The floor was quite small so I was able to leave the floor to dry off over lunch time and then on my return managed to get it fully dry with a little heat from a heat gun. The customer wanted a mat finish so once dry I applied Tile Doctor Colour Grow sealer which impregnates into the pores of the natural stone protecting it from within and enhancing the natural colours of the Slate at the same time. For general cleaning of Sealed stone floors, we recommend the use of a PH Neutral Cleaner as anything with a strong PH will degrade the life of the sealer over time. Steve Keary Greater Manchester Tile Doctor

The pictures showed are of an Encaustic Cement tiled floor that had been installed in the bathroom of a property in Twickenham. At the time the tiles were installed, they did not seal them and had since accumulated dirt, especially in the grout lines. Encaustic cement tiles have become extremely popular in the last few years with many beautiful artistic often geometric patterns available to choose from. The very nature of the cement-based tile however does make it slightly porous, and if left unsealed dirt will become ingrained in the tile making it difficult to remove and keep clean. Like grout they do therefore need to be sealed in order to keep them looking at their best for longer. Now we normally recommend using diamond encrusted burnishing pads when renovating Encaustic Cement tiles however in this case the face of the tiles were not too bad and it was really the grout that needed the most attention. So, to cut the cost for customer, I advised a straightforward alkaline scrub clean and seal. To clean the tile and grout I sprayed the floor with a strong dilution of Tile Doctor Pro-Clean and left it to soak into the dirt for ten minutes. Space in the bathroom was quite tight so instead of using a mechanical floor scrubber I scrubbed the tile and grout by hand working the alkaline cleaning solution into the pores to release the grout in dirt. After scrubbing the floor was rinsed with a little water and the soil removed with a wet vacuum. Afterwards the floor was inspected, and any stubborn areas retreated with repeat of the process. After a final rinse, the floor was dried as much as possible with the wet vacuum. Fortunately, the weather has been amazing of late and so it did not take long for the floor to dry, being a small space and a little encouragement from a heat gun always helps. Removing excess moisture before sealing is essential as even a small amount can cloud the sealer resulting in an uneven appearance. Once satisfied that the floor was dry, I proceeded to seal it by applying a couple two coats of Tile Doctor Colour Grow across the Encaustic tile and grout. As an impregnating sealer Colour Grow penetrates the pores of the cement occupying the space and thus prevent any dirt from becoming ingrained there. Colour Grow’s colour intensifying properties also helped to deepen the black colour of the tile enhancing the contrast between the tiles and grout. Now the floor has been properly sealed it will be far easier for the customer to keep them clean in future. For maximum longevity of the sealer I recommend maintenance cleaning with Tile Doctor Neutral Cleaner. Don’t be tempted to use supermarket cleaning products without reading the label first, many are simply too strong for cleaning sealed surfaces and will strip off the sealer prematurely leaving the tiles unprotected. Jonathan Oldham South Middlesex Tile Doctor

The photographs below are from a bathroom in Maida Vale W9 which had a lovely Slate tiled wall over a bath with shower. Unfortunately, the Slate tiles had been ruined by the use of harsh cleaning chemicals in an attempt to remove the limescale caused by hard water. The slate had now lost all its natural colour and looked completely washed out. The property had recently changed hands and the new owner was keen to have it renovated. I went over to take a look and work out a solution, this in itself is a lot trickier these days with all the COVID precautions we need to take when working in someone’s house. It was clear that a strong acidic limescale remover had been used on the slate and this had etched the stone, leached all the natural oils away and generally ruined its appearance. Fortunately, we have a solution for this (see below) and after conducting a small test I was able to confirm the problem could be resolved and gave them a quote which included a day’s labour, abrasive pads, stone oil and sealer. Our quote was gratefully accepted, and we booked a time in to carry out the work. I returned to the property and I set about burnishing the slate wall tiles using a very coarse 200-grit six-inch burnishing pad fitted to a handheld buffing machine. This process resurfaces the stone slightly to remove the etching caused by the limescale remover. I used a medium dilution of Tile Doctor Grout Clean-up to lubricate the process and to remove the remaining limescale. Once done the slurry that is generated is rinsed off with more water. In a bathroom, it is easy the slurry can just be drained away. In other areas we would use a wet vacuum. After the 200-grit pad the surface of the Slate was further refined using a 400-grit pad and then an 800-grit pad, this time only using water and giving the stone a thorough rinse after each pad to remove the soil. The slate was then left to dry off over lunch and given more encouragement with a heat gun afterwards so I could move onto the next step. This involved applying a coat of Tile Doctor Stone Oil which puts back the natural oils back into the stone improving its appearance. Once the Stone Oil had fully dried, I moved onto sealing for which I applied two coats of Tile Doctor Ultra-Seal; this is penetrating sealer that soaks into the stone to provide maximum stain protection without changing the colour of the stone. It is also an excellent grout sealer which is a bonus. Before leaving I talked the client about how best to maintain the Slate and left them a complimentary bottle of Tile Doctor Aqua Pro tile cleaner which will help keep the limescale at bay. It is gentle enough to use every day but will help prevent the previous build-up and unlike the previous products used will not damage the newly applied sealer. Jackson Davis Central London Tile Cleaning

Recently Heidi and I worked on a Victorian tiled hallway floor at a house in Turton, Lancashire, an area which lies on the southern slopes of the West Pennine Moors. Victorian tile floors are commonly found in the reception area and hallways of older houses and public buildings, many of which date back to the reign of Queen Victoria (hence ‘Victorian’ tiles). It was during this time that the tile industry really started to boom. Upon inspection it was evident that the floor in question had suffered from some settlement in the past resulting in a crack in the base under the tiles which had lifted one side and dropped the other; this is quite common in old houses resulting in some of the tiles becoming loose and would need to be fixed back in place before the floor could be given a good clean and re-seal. Removing Lippage from Victorian Tiles The concrete floor under the tile was patched as best as could be without pulling up more of the floor and the tiles were fixed in place, unfortunately however many of the triangular tiles in the adjacent border would not lay flat resulting in a lippage issue between them which naturally the customer was not very happy about. Not wishing to cause the customer the extra expense of pulling up more tiles and relaying the concrete subfloor I left the tiles to fully set and then came back a few days later with a handheld Flex Machine fitted with a small 220 Grit Diamond pad to grind the tiles flat. As the pictures show, this made the difference and the diamond did not scratch the tiles despite the surface being dry. Diamond pads are usually used on stone floors but after some investigation back at the Tile Doctor training centre we also realised they can be used on other types of tile including Victorian. Once this was resolved the entire floor was given a thorough clean using a strong dilution of Tile Doctor Pro-Clean worked in with a scrubbing pad. As well as cleaning the tile and grout it also removed any remaining sealer which is important if you don’t know the history of the floor as the previous coating maybe incompatible with the new sealer. Once done the floor was given a thorough rinse with water which was then extracted from the floor with a wet vacuum. Sealing Victorian Tiles The floor was left to dry and I returned later to seal the tiles with a couple of coats of Tile Doctor Colour Grow which is an impregnating sealer that soaks into the pores of the tile and intensifies colour whilst also providing durable protection from within. Normally I use Seal and Go on Victorian Tiles however in this case the customer had specified a matt finish. The results were fantastic and the client was very pleased with the now flat Victorian tiled floor which, thanks to the cleaning and sealing, was back to looking its best. Another happy customer for the Lancashire Tile Doctor!

Recently I travelled down to the village of Prestwood in the Chiltern Hills of southern Buckinghamshire, to work on a Victorian tiled porch and hallway. Victorian tiles are commonly found in the entrance areas of older houses and unfortunately in this case the tiles had become heavily ingrained with dirt over time, and had suffered from additional paint and plaster spillages. The result was an unsightly mess; my client was considering covering the floor with lino after several unsuccessful attempts at cleaning it. I was called upon to provide a professional clean and seal, restoring these great Victorian tiles back to looking their best again. On my first day at the house, I mixed up a solution of 50 per cent Tile Doctor Pro-Clean, a high alkaline cleaner, and NanoTech HBU (formerly known as Ultra Clean), which is a cleaning product that contains nano-sized abrasive particles that penetrate deep into the stone to lift ingrained dirt to the surface. This solution was worked into the tiles using abrasive scrubbing pads fitted to one of my commercial rotary machines. The cleaning process left over a slurry of residue which I rinsed away with clean water and extracted with a wet vacuum. I was still left with the issue of stubborn paint spillages, so I applied a layer of Tile Doctor Remove & Go, a stripper with cleaning properties which is very effective at breaking down paint and adhesive stains. Once the paint spillages had been dealt with I gave the area another rinse with clean water. I then left the house, allowing the floor enough time to dry overnight. Upon my return the day I set about sealing the newly cleaned Victorian tiles. Before starting the sealing process I inspected the floor to check for any dampness, knowing that any excess moisture could potentially damage the performance of the sealer. When I was satisfied that the tiles were fully dried, I applied Tile Doctor Seal & Go, a sealer which offers durable surface protection, along with an aesthetically pleasing, low-sheen finish which brings out the colour in the stone. This product can be used to seal internal, porous surfaces including Victorian, Slate, textured Quarry and Sandstone tiles. The process made an amazing difference to the floor as you can see from the photographs; additionally the restoration of such an original feature adds a lot of value and looks so much better than lino! Colin Ford South Buckinghamshire Tile Doctor

The picture shows an Travertine patio that was installed at a property in Hackney E5 around ten years ago and it had never been sealed. Over the year’s pollution and weather etc had taken its toll on the stone leaving the travertine stained with lichen, dull and grey as opposed to their original white/cream colour. Had the patio been sealed it would have provided some protection from the elements. I conducted an initial visit where I tested several products to see what would be the most effective and establish what was required. Using that knowledge, I followed up with a written quote which was accepted, and a date arranged to complete the work. We have adopted new working practices since the COVID-19 epidemic so we can work safely inside or outside but given the excellent weather this year this was an ideal and much easier to maintain social distancing. During day 1 on site I started by sweeping away loose stones and other debris you typically find on patios. Then Tile Doctor Patio and Brick Driveway cleaner was applied neat to the stone and left for two hours. This is a very strong product designed for use by professionals which cuts through the dirt and was ideal for this situation. There are certain precautions you do need to take when using it such as wearing PPE and you must keep it away from ponds etc. Using water to lubricate, the solution was then scrubbed into the stone using a coarse 200-grit pad fitted to a rotary machine and followed up with a lot of rinsing and extracting with water and a wet vacuum. To refine the surface after the coarse Travertine the 200-grit pad I followed with 400, 800 and then 1500-grit burnishing pads in sequence rinsing with water and extracting after each pad was applied. This process is known as burnishing and closes the pores in the stone giving it a polished appearance. By this point the Travertine looked way better and we were starting to get the smooth finish back. The weather held so the following morning a 3000-grit polishing pad was applied dry to the stone using only a little water. This brings up the appearance of the stone even further and has the added advantage of leaving it dry and ready for sealing. The client wanted a natural appearance so two coats of Tile Doctor Ultra Seal were applied to seal the stone. Ultra-Seal is an impregnating sealer that soaks into the stone, protecting it from within yet without changing the appearance of the stone leaving a completely natural look. The client very happy with job and now proud so show off her revamped patio. They hadn’t realised that the patio should have looked like this from the start. For aftercare I recommended they use Tile Doctor Stone Soap, many day to day cleaning products you find in supermarkets can strip off a sealer so if your using something else do check the label first. Jackson Davis East London Tile Doctor

A local cleaning contractor called us in to work on the Terracotta tiled floors at a council building in Amersham. The Terracotta had not been deep cleaned and resealed for about ten years and the sealer had worn off leaving the tile vulnerable to dirt becoming ingrained in the pores of the tile. The grout had also suffered the same fate and had almost gone black in many areas. This is a common problem with Terracotta which is quite porous and once those pores become ingrained with dirt the tile becomes difficult to clean effectively. The solution is to seal the tile however sealers wear off over time and this was basically the problem. After discussing the issues we agreed on a plan of action to deep clean the Terracotta tile and grout and then re-seal to protect it. Due to the busy nature of the building we agreed to do the work between Christmas and New Year when we knew the building would be empty. We started by applying a strong dilution of Tile Doctor Oxy-Gel which is a strong tile cleaning product that being in a gel form ensures it sits on the tile for longer, giving it a longer effective dwell time so it can really eat into and loose the dirt. After approximately twenty minutes the gel was scrubbed into the tile with a black scrubbing pad fitted to a rotary machine. This broke down most of the dirt and removed any remaining sealer. Once the whole floor had been treated in this manner it was rinsed thoroughly with water which was then extracted using a wet vacuum. With the soiled cleaning solution removed I could see the next step would be to spot clean stubborn staining and clean the grout. For this task I used a strong dilution of Tile Doctor Pro-Clean scrubbing it in by hand using stiff brushes and aided with a hand-held steamer to help treat the stubborn staining. Once done the floor was given a final rinse and then as much moisture as possible removed with the wet vacuum. We then left the floor to dry off completely and came back a couple of days later to seal the Terracotta tile. I mentioned earlier that Terracotta is porous; in fact it’s probably the most porous material I deal with, so to fully seal the floor I had to apply eight coats of Tile Doctor Seal and Go which will provide complete and long lasting protection against staining and dirt. Seal and Go also adds an appealing satin sheen to the tile and the new seal will make it much easier to clean in future. The floor tile and grout now look much healthier and I’m sure the council will be very impressed when they go back to work after the holidays. Happy New Year… Andrew Newstead North Buckinghamshire Tile Doctor

The pictures below are of a Riven Slate floor at a house in in the Leeds suburb of Horsforth which had been laid ten years prior. It’s probably difficult to appreciate from the images but the sealer on this floor was well worn through in the high traffic areas making it patchy in places. Without the protection of the sealer dirt was now ingrained in the pores of the stone leaving it looking dull. Riven slate is always tricky to clean thoroughly due to the rough surface and that combined with the ingrained dirt was making it very difficult to keep clean. The floor now needed to be stripped of old sealer and then resealed and although I can provide a price for this over the phone my preference is to visit the property and survey the floor. In the case the owner had sent me some photographs via email however they were not too clear and so I felt it would be best if I paid the customer a visit to ensure I could give them an accurate price. The floor was indeed overdue a clean and seal, as suspected dirt was ingrained into the areas where the seal had worn off. The house was home to a very busy family, so the area was subject to the significant traffic. I carried out a test clean on a small area and they were surprised by the results, when you live with a floor for so long you don’t notice the very slow decline in its appearance. They agreed to my quote and we arranged a time to return and carry the deep clean out. When I arrived, I started off by protecting the skirting and surrounding woodwork. Given the rough surface of the floor I first applied Tile Doctor Wax Away which is a very effective coatings remover that is designed for removing wax but works very well in these situations. The product was left to dwell for a round ten minutes so it could get to work breaking down the old sealer and then scrubbed in using a black scrubbing pad fitted to a rotary machine. This process removed most of the dirt and old sealer, but some stubborn patches remained. To treat these, I replaced the black pad with a coarse 200-grit burnishing pad and finally some handheld diamond burnishing blocks for the edges and corners where more intricate work was required, and the circular pads struggle to reach. I gave the floor a rinse, and extracted the soil with a wet vacuum, the floor was then left to dry off overnight. The next day I returned, first the slate floor was checked for moisture using the moisture meter. Once I was happy it was within the correct parameters, I then sealed with four coats of Tile Doctor Seal and Go. This is a modern water-based blend of acrylic polymers that provides both a stain resistant surface seal and a durable low-sheen finish also being water based there’s no smell as it dries. The sealer really brought the stone to back to life and the lovely colours in the natural stones were now evident. The patchy appearance of the floor was gone, and the customer was happy. I discussed with them how they should maintain the floor and advised them to use Tile Doctor Neutral Tile Cleaner. This is pH neutral cleaner that won’t prematurely erode the new sealer like the stronger products you find in Supermarkets which are only for use on Vinyl and Ceramic floors. Nigel Stoker North West Yorkshire Tile Doctor

Lichen, moss and other plant-based staining is a common sight on patios exposed to the UK climate. For many property owners, it’s a very difficult task to keep patios looking great in the face of the natural effects of the environment. However always happy to help Tile Doctor is available to provide the professional cleaning and sealing needed on a regular basis. This Sandstone tiled patio in Rushden was certainly a prime candidate for restoration. Not only was it completely covered in lichen and moss, but it was also cracked in parts and missing grout. The patio would therefore need not only cleaning and sealing, but also re-grouting. To begin the restoration, I opted to power jet wash the entire area to remove as much of the initial layers of moss. Then, I mixed a strong dilution of Tile Doctor Pro Clean, which is a powerful and reliable alkaline cleaner suitable for use on both internal and external natural stone tiles. This was applied liberally to the patio and scrubbed into the stone to cut through the particularly stubborn stains. The two photos below show the fantastic result. After completing the cleaning phase, I allowed the patio to dry completely overnight before returning to re-grout the entire area with mortar. To finish off I applied a fresh sealer in the form of Tile Doctor Seal and Go Extra, which an acrylic-based, fully breathable sealer appropriate for outside use. The below pictures show the final result. As you can see, it was a complete transformation – and my very happy customer will agree! With the right products and methods, it’s possible to bring new life back to weathered patios. Phil Vissian Northamptonshire Tile Doctor

Apologies in advance but I forgot to take the usual before photograph of this Victorian tiled hallway in Twickenham that I worked on recently. It’s a shame really as it was certainly in need of a good clean and re-seal after years of inadequate maintenance and I’m sure a photo would have helped. Victorian tiles are porous and do need a sealer to stop dirt becoming ingrained, as once that happens they can be difficult to clean and a Hallway is an especially high traffic area that will see a lot of dirt being tramped in. That activity also wears down the sealer over time so it’s important to keep it topped up. On these tiles, we used a 50:50 combination of Tile Doctor Pro-Clean mixed with Tile Doctor Remove and Go. This combination of products works very well to break down old sealers and also to clean the general soil away from the tile. As usual it was left to soak into the tiles for ten minutes before using a heavy duty scrubbing machine to scrub the floor clean. This achieved a good result and the soil and products were then flushed away using our special flushing tool which fires a jet of water onto the tile whilst vacuuming at the same time (no mess!) to an external tank. After allowing the tiles to dry off overnight with some heating on, the floor was ready to accept a new seal the next day. Our customer decided to have a sheen finish so we opted to apply Tile Doctor Seal and Go. These tiles are very porous and so need seven coats to be applied to the floor before it was completely sealed. Apologies again for not taking a before photo so you can compare the difference however hopefully you can see how health the floor looks following the deep cleaning and application of a fresh sealer which will ensure future maintenance is a lot easier for the customer. Jonathan Oldham South Middlesex Tile Doctor

These Slate kitchen floor tiles at a property in Oxford were in good physical condition, but had become dull over time due to heavy usage, and upon close inspection the grout was stained. The customer contacted me as she was keen to get the tiles back to looking their best. This would require a thorough clean and the application of a fresh sealer. While Slate floor tiles are reputed to be hard wearing and damage resistant – and are therefore a popular choice for high traffic areas like kitchens – this does not exclude them from needing regular maintenance. To begin, I mixed a strong solution of Tile Doctor Pro Clean and water. Pro-Clean is a versatile cleaner that when used in a weak dilution can be used as a regular cleaner for most types of natural stone floor, including more sensitive stones such as Limestone and Marble. The cleaning was then spread across the surface area of the floor, and left it to dwell for ten minutes to allow the solution to seep into the pores of the stone and lift the ingrained dirt to the surface. Pro-Clean in a strong dilution also functions as a stripping product, meaning it works to strip away any old and ineffectual sealer. I then scrubbed the solution into the floor using a stiff scrubbing brush, paying particular attention to the grout in order to break down the visible staining. The tiles and grout lines came up really well during the cleaning process – this became clear once I had rinsed the floor and removed the residue using a wet vacuum. With the customer eager to have the job completed quickly, I installed portable room dryers and utilised a heat gun to dry the floor, allowing me to seal it on the same day. Once I had ensured the floor was completely dry, I commenced the sealing process by firstly applying a coat of Tile Doctor Stone Oil, a product which is designed to bring out all of the natural dark shades in the Slate. When this was dry, I applied a single coat of Tile Doctor Colour Grow. This is an impregnating sealer, meaning that it soaks into pores of the stone to provide durable protection from within against ingrained dirt and stains. Colour Grow also enhances the natural colours in the stone even further. The customer was amazed by just how big a difference could be made to the tiles in the space of just a day. Although the tiles were generally in very good nick, my main task was to be liven them up – judging by the before and after photos, I think this was achieved. And, now that they have been treated to a fresh seal, the tiles will be prevented from quickly becoming dull again. Barry Woodward Oxfordshire Tile Doctor

Here is a Limestone table that we stripped, cleaned and sealed in Edinburgh city centre. As you can see from the photographs below the old sealer/wax coating had started to deteriorate and wear off in places leaving the table looking dirty and the client hated the waxy/yellow shine finish it left so asked us to remove the old seal completely and make the Limestone look completely natural. To remove the remaining wax coating the table was smothered in strong solution of Tile Doctor Pro-Clean which is an effective cleaning product that will strip off old sealers when used in a concentrated form. The solution was left to dwell for a while before being scrubbed in by hand and then rinsed off with water. To make the job easier the table was cleaned in two sections and the process repeated a number of times in order to remove all the wax. Once complete the table was given a final clean using Tile Doctor Neutral Clean which is a PH neutral cleaning product to remove any trace of Pro-Clean and neutralise the stone before sealing. The table was dried thoroughly before being sealed using three coats of Tile Doctor Colour Grow which is a penetrating sealer that soaks into the pores of the stone improving its natural colours and protecting it against staining from within. The difference was remarkable and my client was delighted with the result. Thomas Wilson Edinburgh Tile Doctor

We were contacted by a client from Formby asking for advice on how to remove a thick layer of floor leveller from her Quarry tiled floor. I suspect at some point in the past a previous owner had decided to cover the tiles with lino and a cement-based levelling compound was applied to level the floor first. My client had tried to remove it herself but found it very hard going and after realising she had quite a project on her hands decided to call us instead and see if we could help with the restoration. I worked out a quote for the client which would include removing the self-levelling compound, cleaning up the tiles and then sealing them to improve its appearance and protect it going forward. The quote was accepted, and a date agreed for the restoration to be completed which would take two days. We have a variety of tools that we can use for removing cement but in this case, I decided to use an air operated pin gun. The head of the gun has long pins of different length which are fired at the floor gently chipping away at the floor compound, this made short work of breaking up the cement so it could be swept away. A lot easier than the method the client had previously tried. With the floor clear of cement, it was given an acid wash with Tile Doctor Acid Gel scrubbed in with a buffing machine fitted with a black pad. The acidic formula cleans up the stone of old cement including fine particles of dust. Afterwards the gel was rinsed off the floor with water and extracted with a wet vacuum. We let the floor dry out overnight and returned the next morning to apply the sealer. For the best results, the stone needs to be dry so before sealing I always take several moisture readings with a damp meter to make sure. The results were good so the first of what would be three coats of sealer were applied to the floor. I used Tile Doctor Colour Grow for sealing, it is an impregnating sealer that works by occupying the pores in the store thereby protecting it from within, it also brings out the colour in the stone. Once done the floor looked great, the old self-levelling compound was gone and the rich colours in the tile had been restored. In fact is was only when finished did we realise these were in fact Baked Clay Quarry Tiles, minerals are added during manufacturing to give then colour, although 95% clay they are very tough like stone. The client was over the moon with the outcome, the floor had been restored to its’ former glory. For aftercare I recommended the use of Tile Doctor Neutral Tile Cleaner to keep the floor in good condition. It is pH neutral so will ensure the newly applied sealer is not compromised and the floor will continue to look good for a long while to come. Andrew Robb Merseyside Tile Doctor

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