AKOS took our semi-finished 900 square foot, 2-room basement and completely transformed it into 5-rooms, that now feels like the perfect complement to our upstairs. They added: a bedroom with egress window; full bathroom with shower; family room with built-in bar; laundry room with built-in storage; utility room with new gas furnace and tankless hot water heater. They re-did the plumbing, electrical, windows, gas line, stairs—and overall completely transformed the space and utility.
As homeowners, our basement project pre-work took about a year before the demo actually started. That included coming up with our project desires, a budget, researching contractors, getting estimates, hiring a designer, and refinancing our home to pay for it. Even though we had already undergone a remodel of our kitchen, we learned a lot about major home renovations during the course of this project, and AKOS’s experience and knowledge was a huge asset.
Here are our words of wisdom for hiring a general contractor. Go with your gut (even if it means paying more) and hire a company you trust. Look for someone who is a responsive communicator—this is really key! You want a company who hires quality subcontractors, is transparent in their planning/work schedule, and takes responsibility when things don’t go as planned. We can attest that AKOS fit the bill in all of theses areas.
From the beginning, Isaac Frost (co-owner) was fantastic to work with. The first estimate he presented us with was broken down so we could clearly see areas of the project we wanted to devote more resources to, and ways we could contain costs. Once we decided to hire AKOS, we revisited this document a lot before signing, and Issac was willing to work with us to get the scope and budget to a point we where we were all happy with it. This included agreeing that we would hire the painters, and do some purchasing of materials ourselves.
Once the project began, the majority of it went pretty smoothly and stayed on schedule. Jim Satterwhite (the other co-owner), came by the job site regularly to make sure things were on track and to answer any questions, which was very reassuring. There were a few tweaks to the design along the way—related to structural barriers in the bathroom that came up after the demo—but AKOS gave us sound options and worked very well with our designer (Adapt Design) to modify the layout to our satisfaction. It’s worth noting we had zero permitting issues, in part because AKOS is part of the FIR (Field Issuance Remodel Program) with the City of Portland, so permit/inspection hold ups were never an issue.
A huge part of the success of the project goes to Jaycob VanAuken, who was the AKOS employee on site daily for the duration of the project. He was always extremely respectful of our home, and he takes great pride in his work. He did the demo, framing, built the stairs, hung the doors, coordinated subcontractors and materials, installed just about every cosmetic detail (floors, trim, mirrors), and probably did a million other skilled, detailed things that have to happen to redo a 900 sq. ft. basement! What was really important to us, since we were living upstairs, was that things were kept as tidy as possible, and Jaycob always swept up and cleaned the area at the end of the day—things like that make a difference. He was good at letting us know what to expect for the upcoming week, and if a decision had to be made, finding out what the options were in a timely fashion, so work could move forward. He also did several cool custom carpentry items, including: a movable bookshelf to hide the main water shut off; a recessed medicine cabinet; a laundry shoot to replace the old one; and a bedside table made out of wood salvaged from the old basement shelves.
The communication between all of the AKOS employees seemed to flow well, which was helpful when change orders happened. We had less than ten COs, and all were explained to us verbally before we signed off on the work, and then captured in writing. A few times the CO Log and invoices were a bit delayed, but we always got it sorted out via e-mail quickly.
There was one bad apple subcontractor out of the bunch (EcoPlumber), but the others used for drywall, electrical, etc. were fantastic. They assured us that the problem plumber was no longer with the company, but we can’t in good faith say we recommend that subcontractor, as things consistently did not go as planned with them. The flip side was that AKOS took responsibility and remedied the issues—including replacing a damaged shower door and poorly installed shower handle—no questions asked. We were always confident that they had our backs, which is just what you want when trusting someone with your home, and a huge investment of your time and money.
Bottom line: if you’re looking for experience, professionalism, excellent communication and high quality work, we recommend AKOS.
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