Some more pictures of the mismatch

I would be upset at that degree of variance. Unfortunately, we’ve seen this situation in this forum before. I’ll link a thread that has a lot of comments and may help you.

Idk why the Quartz industry doesn’t allow people to look at their Quartz slabs in advance of installation, just like people can look at their granite/marble/soapstone slabs in advance. People on this forum have said you can see the Quartz slabs in advance, but you have to jump through hoops to do it, whereas with stone it’s commonplace and expected.

https://www.houzz.com/discussions/3737215/variations-in-quartz-sample-vs-slab

I seamed a piece of new Bisque Corian to a 15-year-old countertop. It was indistinguishable. C'mon estoners, get with the program. Geesh.

Yes. I agree. They should let you pick out the slab for the thousands of dollars you are paying for the piece. I guess after reading about how quartz, being that it's man made was supposed to have a low variance compared to natural stone, I assumed that the sample undertone would at least match what I would get! I would have been fine with pattern variation, but a tan vs white undertone of the whole piece would have changed my decision completely! It throws off my whole kitchen and the design I had pictured. I am really hoping they are helpful tomorrow when they come to look at it. I can't even look at it. It drives me crazy. Thanks for the link. I wish I had seen that sooner.

Hopefully the stone name is more than written in pen on the edge of the sample...................

I can appreciate the frustration and disappointment when you don't get what you expect! Have you also tried changing the lighting just in case that helps? The "store" where you saw the samples - did they have full slabs or just little samples like the one you're holding? To add to @chispa's comments re: keeping the sample and dye lots, we recently visited an MSI showroom (eventually selected and installed an MSI Q Premium Quartz though not same as yours) and called out the difference in undertone from what was in the showroom (more warm/creamy) to what was actually in the warehouse (brighter white). We were told that showroom was old stock and warehouse was new formula with the "whiter" background. Can you confirm where the slab(s) installed came from - older inventory they had lying around and pieced together (looks like there are 3 pieces around your range) or did they order slab(s) for you from MSI? Were you able to see/approve a template before they started fabrication (cut out for sink, corners, etc.) It definitely seems like older (old formula) slabs were installed/pieced together that were also not part of the same lot & sequence. In the MSI warehouse all the slabs we saw were stacked by lot & sequence, A, B, C or 1, 2, 3, etc.

Good luck with today's visit. Stand firm that what was installed is NOT what you chose based on the sample in hand that was provided to you by the store.

BTW, love the floors!!!!

Another reason to not choose quartz IMO. I agree the sample is only exactly that no guarantee yours will be exactly the same and the reason most stone yards do not have slabs to view is it is a man made product and every run of quartz is a different dyelot just like tile, wool, or fabric. I think the suggestion to change the lighting is not a bad one so make sure all the bulbs are LEDs in 4000k hopefully before they come to check it out.

Thanks for all the advice. Yes I do have all brand new LED lights in 4000k. The dye lot is an interesting point. If you look at each piece it looks like they all came from a different dye lot or are different remnants pieced together. They did not have me pick out the specific piece of quartz. They only had the small sample in the show room. I did however go back into the warehouse at one point when I was first looking to look at the design on a full piece of the quartz but that was just to make sure I liked the pattern. There were multiple slabs stacked up against the wall. I didn't decide on the quartz until a week later. So it wasn't that I picked out a particular slab but I did see an example full slab piece in the back and even that was definitely a more pure white. The sample I chose did have a sale price so maybe they were trying to use up old slabs? But it still shouldn't have been pieced together with older slabs. I think the slabs they had were lying in the warehouse not ordered new. But again, if I had known that, I may have gone a different route. I assumed it would be a new piece...

That's a big difference, I'm sorry. I've had quartz installed in 3 kitchens so far, each a different brand, and they have always been exactly the same as the sample. I get the dye lot thing but that is very off. I have also always been shown my slabs before they were cut.

Thank you! Yes it feels like a very big difference to me too! I'm glad it's not just me that see's it. There's no way they came from the same slab like they told me. I'm meeting with them at 12 today to look at it. And I'm really hoping that they see the difference and fix it.

It's a big well known company in my area so I'm really hoping they are good about it. Otherwise I would have just gone a cheaper route.

Keep us posted. I agree that you should be upset.

Thanks. Will do!

What does your paperwork say? Because, these are 2 entirely different stones, with two different labels, and two different colors. Carrara Marmi and New Carrara Marmi. You have Carrara Marmi.

Yes you're right! So I had the old Carrara marmi and they were getting a new lot in June that would be whiter so I think that ended up being the difference. They said the company switched manufacturers and the whole lot they had received was the off white tone of marmi. It's identical to the first picture! I had no idea there was a new vs old. Luckily they were very helpful and are allowing me to pick out any quartz from the show room and replace it for $300 whichever I choose. I could have gotten the new marmi but I would have to wait until June when it comes in. This felt like a great option to me though as the higher up quartz was not really in my price range at all. So I am happy with that and I got to look through many different styles of white quartz slabs in the warehouse and bring a few home to decide. They are going to replace the whole thing. Now I just have to choose between Cararra Morro and Calacutta Clara!

I wonder if the sample that I got happened to be the new Cararra Marmi or prior lot that they had before. Because the sample I have is identical to the "new" on the right however the counters that were installed were the one one the left. But you are correct, my paperwork says just "cararra marmi"

I've been to the MSI showroom in LA and I wasn't that impressed with the organization of their samples and the guy helping me out!

So glad to hear this will be working out to your satisfaction - post the final pictures once it's all installed.

How did the new countertops turn out? I’m deciding between Clara and Monaco. Having a hard time! Hope whatever you ended up with is beautiful. Would love to see a photo if you have one!

I’m curious what you ended up going with...we just got our Carrara Marmi counters installed today with the exact same issue! We are so bummed and I was worried about them rectifying it until I read this post.

Its because this quartz was initially imported from China, now its being imported ftom india. and its totally different item. i had selected this item after looking at the display in msi store, but fortunately i decided to see the whole slab and dumped it.

Hi, can you post pics of new carrara marmi - wondering how you like it. I’m assuming they changed it :-)