I'm wondering what professional interior designers' experience has been with Mirror Home, an online retailer to the trade for mirrors and custom framing, and on Houzz. They have a wonderful selection and impressive website so I set up a trade account with them, but have a couple of very simple questions and have had no luck reaching a live person through their phone number or email over several days. Despite leaving messages, I have received no replies/responses. This makes me very leery to actually place my first order. I mean how can you resolve potential issues, e.g. backorders, leadtime/shipping delays, or damage in transit if you cannot reach anyone at the company? Would appreciate hearing other's experiences, positive or negative with this company.

Thank you!