Medallion Cabinets Platinum Line Reviews

The Medallion Platinum line is known for its high-quality construction and extensive door style selection. However, customer reviews are mixed, with some praising the craftsmanship and aesthetic flexibility, while others report issues with durability, customer service, and delivery times. Here are some key points from the reviews:

• Quality and Craftsmanship: Many users appreciate the craftsmanship and aesthetic flexibility of the Platinum line, noting that the cabinets feel like "furniture" and are a step above standard cabinets. 2
• Durability Concerns: Some customers have reported that their cabinets started showing signs of wear and tear after a few years, with issues like paint chipping and delamination. 1
• Customer Service and Warranty: There are complaints about the company's customer service and warranty coverage, with some users waiting months for replacements and being told that damage is due to normal wear and tear. 2
• Delivery Times: Customers have also mentioned that the delivery times can be lengthy, which can be frustrating, especially if you're in a rush to complete your kitchen remodel. 1
  Overall, while the Medallion Platinum line offers a wide range of options and quality, potential buyers should be aware of the mixed reviews and consider the potential downsides before making a purchase decision.

Patricia, where did you copy that information from? If you don't quote your source, how can anyone evaluate its accuracy? It looks like AI to me, which means it is absolutely worthless.

Meg asked for reviews, presumably from people here on Houzz who have purchased the product. So how does "potential buyers should be aware of the mixed reviews and consider the potential downsides before making a purchase decision" help her?

Meg, I've never heard of Medallion cabinets, let alone their Platinum line. My advice to you is to look at them in person, and to examine the construction very, very carefully. If you don't know what to look for, educate yourself on cabinet construction before you buy.

You may not have heard of Medallion Cabinets, @amystoller, however they’ve been around for a long time.

The cabinets in three of my bathrooms are Medallion. Ten years old, they’re in great shape. No sign of wear. I was able to customize the cabinets, too.

Thanks, darbuka, for providing first-hand info for Meg. And I learned something, too!

We have both Medallion Gold (new cabs) and Schuler (original cabs) in our new house's Kitchen, Bathroom, Pantry, and Laundry Room.

The builder put in Schuler (made by Medallion), but when we did a partial remodel, we put in Medallion Gold in matching finish. They're painted. Our new island and oven cabinet are Medallion Gold while the remaining cabinets are the original Schuler.

I know you asked about Platinum, but I thought I'd weigh in since I think my experiences will be the same regardless of Platinum vs Gold.

My thoughts/experiences...

In our previous home we put in Omega Dynasty & Custom (the name of their custom line when we did our Kitchen when we remodeled the Kitchen in 2008). I mention this b/c my thoughts/impressions of Medallion are influenced by my Omega experience.

The Medallion cabinets are a bit better than the Schuler, but both are not as nice nor do they seem to function as well as the Omega. The soft-close doesn't seem to work as well - we have to give them a harder shove when closing than we did the Omega - I've had to "relearn" how hard to shove the drawers & close the cabinet doors for the soft-close to work as well as they worked in the Omega.

The drawer sizes also a bit different. The top drawers are shallower than the same in Omega (this affected my storage plans as I had assumed they would be the same - some things did not fit in the drawers like they did in my Omega Kitchen).

Overall, I think they're better than the KraftMaid we had in the Powder Room of our previous house, but not as good as the Omega. If we weren't so close to retirement, I would have gutted the Kitchen & Pantry and redone them in Omega (and changed the pantry layout).

Part of my unhappiness is due to the chipping on the cabinets, especially the drawers but also some of the cabinet doors. We got a touch-up pen, but it actually looks worse - especially on the doors.

The house was built in 2020 and we've only lived in it for about a year. (The builder & his wife lived in the house for 4 years b/f us.) I think they'll be OK since it's just the two of us (no grandkids yet!). However, I would have preferred Omega.

When we sold our previous house last year, the buyers thought the (Omega) Kitchen had been redone recently b/c they were in such great shape. (The "new" Kitchen was actually 17 years old!) I don't think the same will be said in 10 or so years from now for the Medallion cabinets.

My kids were 12 & 14 when we redid our Kitchen with Omega and the cabs weathered those years quite well. I don't think the Medallion would have - if that's a concern, perhaps someone with both kids and Medallion will chime in.

FYI...Medallion Platinum are framed inset. Be aware that inset cabinets in general have their own pros/cons. One con is that manufacturing of the cabinets + doors/drawer fronts needs to be more precise as discrepancies are more noticeable with framed inset than framed overlay.

(We have full-overlay in the Gold.)

I would never chooseinset cabinets but you need to compare with others before choosing and that is done by going shopping and seeing in person what you are buying.

We used Medallion Gold in Maple with Chestnut Stain (not paint) when we redid our kitchen almost 11 years ago. The York reverse raised panel style. We have absolutely no complaints about them. They are still in perfect condition. Soft close doors and drawers are wonderful. Did pull out shelves in one cabinet for pots and pans. Also had custom side panels done for the side of the built-in fridge, the island, and the cabinet sides that are open to the room.

I can't speak to the Platinum line but would give a thumbs up for Medallion in general.

We spent about $19,000.