Depends. Did you select slabs? Never heard of dents in granite. Can you post some photos?

Thank you! Here is how it look like after fix.

Not well done. Is this a 4” backsplash piece. Can you post picture from further back for context.

From what I can see, the fabricator used improper cutting tools resulting in chipping. Then bad technique and materials to repair. I would like a picture taken from further back. That can help us give you more reasons why this is unacceptable.

You contracted for new not repaired....don't accept.

Thank you everyone! This is the actual countertop edge. And the white tiles are the backsplash. I don’t have a further away pic yet. It won’t be that obvious to tell from further away.

Slabs come from the quarry with repairs. And get repairs in the slab yard and a the fabricator too. It’s perfectly normal. The required distance to make any judgement is standing 36” back. It’s not bending over as close as possible with a macro lens.

Thank you! These repairs are about 2by 2 inches. Definitely not small. But due to the color of the countertop, it might not be that obvious from 36” away.

It looks to me like the problem is the backsplash tile and the messy caulk job.

That's not a bad repair. Hit it with a black Sharpie and rub it with a paper towel and it'll damn near disappear.

Here's how it's done:

Thank you everyone. But the question is for a new construction and paid the same price but get a repaired countertop. Is this a normal practice in the industry? Should I accept what the builder said?

I would not.

^OP, Joseph Corlett is an expert in countertop repairs and sink replacement. His advice is worth paying extra special attention to for your situation.

I’ll reiterate this: “Slabs come from the quarry with repairs. And get repairs in the slab yard and a the fabricator too. It’s perfectly normal.”

If you want perfect, stone isn’t for you. It’s natural, which means its perfection is in being imperfect.

Repairs are perfectly acceptable if done well. It is standard industry practice. That picture is too poor to determine anything about any quality of repair though.

You are almost certain to have existing repairs and/or resin injections and mesh in any stone slab brought to market these days. That’s the status of the industry and it is why you are finding beautiful stones at slab yards that were too fragile to bring out of the quarries just a few years ago. The technology evolved. And the industry has accepted that repairs are the price to be paid for being able to mine some stones. They are still fragile in transport, and installation. So they may require more repairs and touching up before consumer use. The good news is that any repair area will be stronger at that area that the rest of the stone. You won’t have any issues out of a proper repair.

Please provide additional pictures standing back at the correct viewing distance. This does appear to be more of a backsplash issue than a stone issue. But it’s impossible to tell anything from that far too close picture.

While I too respect Joseph’s talent and expertise, I would discuss with builder. Perhaps you can get to some compromise. If you accept this, what can builder do for you to make the pill easier to swallow. For me, it really depends on where this problem is.

That looks like a 2" section of counter, under ungrouted backsplash tiles. Some of it should be covered by the caulk which will be used to seal the gap between the counter and tile. Ask for a discount, then after the dust settles, use Joe's method. I doubt that anyone but you will ever know it's there.

Some questions.

Does the repair material fill the 2x2 area flush with the surrounding surface. If not I would evaluate it as a 'fail'. Someone with more skill could repair it so it wasn't noticeable. I'd also want it to be a hard material. Something to last because these guys will be gone. The problem is the lack of skill of these fabricators. You really want your builder to find a better source. Maybe not just the cheapest source.

Yes please post additional pictures.

Slabs are shipped and installed with repairs all the time. If it greatly detracts from the A surface then you have the option to replace.

I'd actually be more concerned about the junction where the backsplash and countertop meet. That looks like an awfully wide joint to be fixed with caulk and still look good. What is going to happen to finish that off?

Post some pictures. Not fingerprint closeups.

Repairs are normal but once completed it shouldn’t be obvious that it’s repaired. Requesting a replacement is unreasonable, just request a repair that you can’t tell was ever done.

Really hard to see what this is. Is this a tile backsplash on top of a 4" granite set-on backsplash? Why does the tile seem to have a hump? Anyway, I agree with the others about the filling of granite. It's industry standard...the ones with the mesh backing are the most susceptible to having particulates pop out as it's being transported or cut. There's a lot of vibration going on during the cutting process. I have a gorgeous display with two huge filled spots. They look like rivers. The countertop fabricator offered to replace it...but I chose to keep it. For one, it shows an extreme case of filling granite. And two, it looks kinda cool. I'll post a picture when I get a chance.

IMO, IIrinco has the best response... two posts up.