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jeperrone

White Glass Backsplash does not look white.

12 years ago
last modified: 12 years ago
Just installed a white glass backsplash with super white granite counter tops. The backsplash does not look white, it looks greenish. Company claims they don't use green glass and that they can't see a green tint in the pictures. Clearly when I hold a sample of Susan Jabon white tiles up next to it they look much whiter. I am now having to have the backsplash ripped off and removed (huge waste of time and money) because it doesn't look good. We used white mortar and the wall was painted white before we started. Stopped them before they grouted. UGH! Cabinets are being painted white as well, bottom cabinets grey.

Comments (123)

  • 10 years ago

    ahhh so dissapointing. Maybe I should just exchange them and go with the pure white.

  • 10 years ago

    Try putting it against the brightest white piece of paper you can find. (Take your tile sample to a stationary or paint store?) We could only see the green in our first sample when comparing it to something whiter.

  • 10 years ago

    Take it out! It won't get better, glass tile has lead in it and it will always look greenish!

  • 10 years ago

    nhaghdoust. just go with the pure white porcelain. because I paid a fortune for my glass tiles but soon as I can afford it I have to rip again. The blue does not match my house at all. White would have been beautiful. They kept telling me its white. well it wasnt. I just belived them and they looked white until on the wall. NEVER AGAIN will I try white glass. The idea would be BEAUTIFUL but from my experience there is not such thing as white glass tile. DONT DO IT!!!


  • 10 years ago

    I just had the ivory glass Tile also installed after looking at so many options . It looks nothing like ivory after installed and I am so upset. After a five month reno of kitchen I was so looking forward to the finishing touch, and not happy with it. With my white cabinets it looks grey. I suggest you pick something else. I wish I had known this before.

  • 10 years ago

    Oh no :( I'm sorry. I read this before and decided to go with classic white subway tile.

  • 10 years ago
    1. I agree with SoCal,s post. The sample is totally different than the one that was installed. The pattern is different. In one spot there is one piece that's much larger than the sample. I,d say they sent u a different tile altogether. And prob also because of this the color was off too. What a shame if that is the case n esp what a waste of money.
  • 10 years ago
    Thank you all for this valuable information ...we're starting to build and have ordered our cabinets and have started to look at tiles....I'll stay away from glass! Thank you!
  • 10 years ago

    I just want to echo the same issue that others have had. Two years ago I put in white glass subway tiles in a modest renovation in our Florida condo. They are gray and, even though countless people kindly say they look good, it is so disappointing. We had left the original white cabinets and brownish granite and now have this gray backsplash. I am now renovating another house that we have owned for 30 years up north and would NEVER use glass tiles again for anything. They are just too risky.


  • 10 years ago
    You said you will have white quartz countertops. You are not keeping the countertops shown in your photos? If that is the case, I would wait until the countertops are installed before making a decision. I am also concerned about the white paint on the walls and yet another white from the new upper cabinets. That is a lot of shades of white to fight with each other! I, personally, have never seen a glass that did not have at least green undertones. I think I would be tempted to use a porcelain tile that included a variety of shades of gray with white interspersed. That should lessen the sterile look produced by so many shades of white right next to each other. You don't want a kitchen that looks like an operating room! It would also soften the reflection of the undercounter lighting.
  • 10 years ago

    HELP!! I too just had installed what I thought was a light beige glass subway tile---BUT it looks GREY now when it's up!!! ECH-I have a beige quartz counter and white cabinets!!! I hate it! Tile people and installation people don't know WHY this has that appearance.....So how much work to rip the whole thing out????????

  • 10 years ago

    I know exactly how you feel. We have white cabinets and a brown granite counter. We are living with it for now - and some people like it, although I hate it. The major lesson that I have learned is to never use glass tile again any where.

    You may have some recourse since your installation and tile people are as surprised as you. Perhaps they will work with you to remove it. My installer just thinks its my fault. Some tile stores since then have told me it is the set up glue he used.

  • 10 years ago

    To Flymom526--EXACTLY the same situation...ivory glass tile looks GREY installed a few days ago, after my total 5 month kitchen reno...I definitely did not want GREY---I don't know if the store or the installer will take any responsibility....but I don't think I can live with this..I am concerned that the rip out may damage the new quartz counters and new cabinets...I wanted to be FINISHED!!!!

  • 10 years ago

    bebesmc, I actually really like the way your backsplash looks! has a little tint, but it works well with your other choices.

  • 10 years ago
    Our backsplash has medium intensity grayish green glass subway tile, intentionally, and it looks great. I guess the takeaway lesson here is to use glass tile only in the green or blue tones, when the exact shade doesn't matter, or in a dark enough shade where the glass tint has a negligible effect.
  • 10 years ago

    I was thinking of off white or sand color glass tiles. Will these turn color as well?

  • 9 years ago

    I too bought white glass tiles - white backing. The Jute Field Tile in Oxygen from Ann Sacks. I have white cabinets & a grey countertop & had searched for months eliminating anything with a hint of green (my least favorite color). I too didn't think to research & my designer & a tile store owner both loved the white tile! But alas, the one color I didn't want (and which doesn't go with my counter) is now there... White thinset & bright white group. I reached out to Ann Sacks & she said that if I looked at their display, it has a greenish hue - guess I was so busy looking at the actual tile & so in love, that I either didn't look or don't remember... I can't afford to change it so am living with it but definitely echo the sentiments of it not being the cabinet or grout color, etc.

  • 9 years ago

    Hi everyone,

    I have read all of these posts related to white glass subway tiles.

    I am also in the process of selecting backsplash for my kitchen renovation. My cabinets will be super white with hi gloss finish and I will be using Cambria Berwyn as my counter top. I plan to use gray glass subway tiles as my backsplash. My kitchen wall paint will be gray also. BTW, my kitchen gets lots of natural light.

    The question is...is there any chance that gray glass subway may change its color after installation? Can Houzzers with gray glass subway tiles share their experiences and regrets?

    Thank you in advance.

    Mindy

  • 9 years ago

    Mindy, please start your own post w/this question. we don't want to hijack someone else's thread/posting.

  • 9 years ago

    As someone who will never use glass subway tile again, talk to your tile store carefully. It's not just the tile, it's the cement that determines how the glass looks. I have told my story several times now to sales persons and they always tell me that this is tricky. I still look in wonder at the white glass tile that I still have - my extra tiles look white as can be and my backsplash is totally gray. Very disappointing.


  • 9 years ago
    last modified: 9 years ago

    annlucie,,,,the quality of those white glass tiles plays a big role. cheaper quality makers use a lower quality glass that will appear green or blue. Some paint the backs w/white paint that chips and peels. another thing people forget is to use the right mortar meant for glass and it should be bright white.

  • 9 years ago

    I would never use the glass tile again. Used Manhattan Glass Pearl color subway tile. It is a neutral white and looks beautiful until installed. It is now greenish gray and has ruined my renovation. It has a white backing and we used white super stick and Pearl power grout. I am so upset with this and wish I would have been informed by the tile store, installer, grout salesperson or contractor!! Don't risk it!!

  • 9 years ago

    I am about to paint my cabinets. Any paint color suggestions to try to salvage this without tearing out the backsplash again?

  • 9 years ago

    miklunsford - my original post is wayyyyy up there lol but I feel your pain ! we ripped ours out, i was so upset ! I wanted that glass desperately.....we ended up going with plain white subway tile - anyway, for you - maybe paint the cabs just white white....that would definitely go with the tile in any case ?

  • 9 years ago
    Miklunsford-are you painting your cabinets because of the backsplash mishap? If so I'd advise just re selecting a new backsplash. You are going to loose the glaze detail in the grooves and those doors are going to be such a pain to paint properly. Plus it looks like you are going w a lighter cream which isn't drastically different from what you have. Looks like a questionable design detour to me.
  • 9 years ago

    We had to replace some damaged cabinetry and with difficulty matching existing decided we would go lighter which would also work better in the house. Looking at Benjamin Moore classic gray, sea Pearl and dove white (which is pretty bright white).

  • 9 years ago

    Also husband would not be able to handle the backsplash removal again!

  • 9 years ago

    Thank you both for your help! I am relieved to have decided to go with the classic white dove color.

  • 8 years ago

    Just had the same thing happen to me yesterday. I am an interior designer too!!! The tile was installed in my home! I chose a linear multi toned glass backsplash with white in it. After install, the white is bluish! When I selectedthe tile, It was clearly white in showroom. Very disappointed , and will now have to replace! I researched it a bit...and it clearly says to use a ultra white thin set with glass tile. Installer mistake I believe. I am just a designer. not an installer. Was not aware of a proper install protocol on glass tile.

  • 8 years ago

    FYI.....we did use white thin set with the tile and it didn't make any difference. It still looked green. We used everything white, grout, thinset, even painted the cement board white before anything else and it didn't make any difference.

  • 8 years ago

    Agreed. Our installer followed detailed instruction from a 30-year pro regarding materials and process. Also our glass tile was very expensive so I don't believe it was a quality issue.

  • 8 years ago

    Sweetheart, You did a great job. those counter tops are just absolutely gorgeous. I can see why you bought it. I like the curves on the tiles as opposed to the hard lines of the glass. As the window I personally would paint it white. When I was trying to decide if I should paint my stair posts white with black handrails what I did was tape some printer paper around the the post and left it there for a week or so to see how I would like it. As it stands now to me, it looks as if you just got tired and did not finish the job. But anyway, cudos to you. Beautiful beautiful beautiful.

    Jennifer Perrone thanked donnamarie1993
  • 8 years ago

    @donnamarie1993 we are actually replacing the windows this year so I am not going to paint them. It was always the plan to replace the windows. But I am happy with the way the rest of the remodel turned out. Even though the backsplash was a total nightmare.

  • 8 years ago

    Jeperrone - I am experiencing this exact same problem now with the Crystal Super White 3x6 subway tiles that were installed on our kitchen backsplash. Several of the other respondents blamed it on the cabinet color, shading, etc. but I'm here to tell you that I have WHITE cabinets, marble countertops, and no other reflective colors in my kitchen except for stainless steel and the supposed SuperWhite glass tiles are clearly a "Seafoam Green" color. It's awful!!!! Our installer used a white thin-set mortar so it's not an installation problem. Tomorrow, I am planning to contact the local retailer, the manufacturer "Bestview", and the distributor "Mosaic Tiles Company." No matter what the cause is - they should NOT advertise it as a "Super White" if they know that the color will not be SUPER WHITE! It's false advertising and like you, I will probably have to incur the cost to have it all redone. Did you have any luck with bringing this issue to your retailer, distributor, etc.?

  • 8 years ago
    @ Teresa Newman, I did not have any luck with the manufacturer. They still claim they are white, and since they were already installed, said there was nothing they could do. I will never use glass tiles again.....
  • 8 years ago

    Teresa, what company were these from? and do you have a pic of them installed? some white glass is inherently tinted blue or green. it's just the way the glass is made. yes, they should tell you this.

  • 8 years ago
    Our glass subway tiles are called literally “Crystal SuperWhite.” The manufacturer is Bestview International and the national distributor is Mosaic Tile Company. We were not warned of any blue or green tints; in fact, it is not a tint, it is a sea foam colored glass tile. If it had been labeled “emerald white” or “aqua white”. vs SuperWhite, then I would have expected a green tint. Now the product is interestingly discontinued.
  • PRO
    8 years ago

    Regular glass has a certain amount of iron in it, which gives it a greenish hue. Low iron glass has less, or sometimes, no greenish tint at all such as Starphire glass. These types of glass are more expensive and so tile must be tested in the field against the counter sample. Some colors bring out the green in the glass and compare to others, it is not very noticable. Our interior designer always places all the coordinating materials in the field (under natural lighting) to verify it works the same as in the design studio.

  • 8 years ago
    Jeperrone, I love the look of your kitchen!
    I know someone who wants to paint their oak cabinets, did you paint the cabinets yourself?
  • 8 years ago

    @Fant AGirl.....yes, we painted the cabinets ourselves. They turned out great and saved a ton of money.....My husband is pretty handy and is a fantastic painter. I am nitpicky about pretty much everything and I have no complaints with his work. Take your time, go slow and apply several thin coats vs one or two thicker coats. Also we used a really good primer (I think 2 coats of that as well).

  • 8 years ago
    @ Jeperrone
    Thanks for your quick reply! ;)
    Did you use brushes, or spray paint?

    Back or front first?
  • 8 years ago

    We used brushes and back first

  • 7 years ago

    Referring back to the white glass backsplash changing color after install. We had a light beige and after installed looked like a light baby blue! Not a speck of blue in our entire kitchen. We ended up trashing the glass tiles also. Sorry for everyone's problems with glass. Of course the contractor was no help and pleaded ignorant. Cash out of pocket and an expensive lesson learned.

  • 7 years ago

    Also just experienced this as well in a bathroom. Used Bliss Waterfall Mosaic for a niche. The samples and prior to grouting looked slate blue with white, but when ultimately grouted ended up dark teal and sea foam green.


    Even after hours of researching choices, I didn't stumble across that the properties in glass can do that. In my case, ignorance was not bliss (no pun intended).

  • 7 years ago
    Totally agree with the responders on this thread. White glass tiles are definitely not white! Ours turned a light blue color and so we need to rip out :( avoid glass if you want a really white color.
  • 6 years ago

    Today i had my ivory 3x6 white coated back, subway tile backsplash installed. And the creamy ivory tiles that matched my caninets look grey. Gonna try a different whiter made for glass tiles thinset under some leftover tiles on a seperate piece of sheetrock and see if they keep their ivory color or look grey near backsplash too.

    If they still look ivory then it s the mortor he used under tiles of backsplash. If their grey looking also then its the tiles or lighting.

    Whishing us all better tile luck

  • 6 years ago

    they should always do a white thin set mortar w/light glass tiles. I like Laticrete Platinum 254 thinset for glass. (and it's white)

  • 6 years ago

    Ok nd thank you :)

    But...if the ivory tiles had a white opaque coating on the back of them wouldn't that prevent any other color from effecting tiles. Also when i moved tile around on any dark surface in kitchen there was no effect in tile color at all. But will try the special glass thinset.

  • 6 years ago

    sometimes the back painted white does the trick. sometimes the back painted portion gets scratched off or it fades. you'd want white just in case. If you see no diff between a dark gray or a white background, you should be fine, but doing white doesn't cost anything extra!

    I've used the laticrete 254 on tons of glass tile installs. It's meant for glass.

  • 6 years ago

    Sbowen52, can we see pictures please