Neil Kelly Company

We originally contacted Neil Kelly for a design/update consultation of our kitchen and living room spaces. Before we could begin this process our home was significantly damaged in an ice storm. We quickly asked them pivot to repair and update multiple spaces in our home. They came to the rescue! Were there “hiccups” in our project, absolutely. However, they worked with us to solve the issues. We were treated with incredible kindness, patience and professionalism at a time when we were highly stressed. Thank you Neil Kelly!

As 2022 comes to I close, I’m reflecting on the massive, whole-house remodel we completed this year with Neil Kelly, and thought I should post a review. It was a crazy ride, as we actually LIVED in the house while pretty much everything was redone, but that’s part of the adventure! I cannot say enough good things about Neil Kelly. As life-long Portlanders, we chose them for their fine reputation, their commitment to the community and for the peace of mind that having the very best would bring on a project of this scale. We literally rebuilt the house we’ve lived in for 30 years as a “stay in place” retirement house. Karen Richmond is an amazing, highly experienced designer who just “got us” from the start and was a real joy to work with. She took care of us like family throughout the project (and beyond) and too great care to make sure we hanging in there during the heavy construction. Paul Louis is an expert project manager who somehow managed to keep the project on track through all manner of pandemic-related material delays and worker shortages – and even a freak snowstorm in the middle of the wettest April on record in Portland! He has such deep knowledge to draw from at every decision point along the way, and brings a surprising calm to the construction process. Cale and Jamie were terrific as on-site carpenters for Neil Kelly, as well, and did a great job of keeping the construction site livable for us as one trade after another moved through the house. By the end of the project, we had over 100 separate workers involved and made a massive change to the house – and yet it all came together. Thank you, Neil Kelly! Yes, we would do it all again!

I have had the worst experience with Neil Kelly. I started my addition on my garage in November 2020 and they still have not completed the project. Our original project manager quit and the construction manager got fired all in one week. Neil Kelly then tried to repair the damages that those employees had done. Things were done without permits, they had to redo the walls of my garage which weren’t even in the original scope of work. The worst is that they dug 11 foot trenches digging up my grass all along the side of my house to connect the water line. The excess water from the digging caused concrete issues in my driveway and they refused to repair the grass that they destroyed leaving my yard a mud pit. It has taken countless hours to get in contact with anyone to give us a punch list and I don’t know if my project wi ever be completed because they have lied to me about deadlines so often. They are a nightmare to work with and I would NEVER use them again. Highly recommend you avoid this company at all costs. They will destroy your home.

To say that I was nervous before starting my first-ever remodeling project is an understatement! I decided to hire the Neil Kelly Company because of its stellar reputation and because it would do all the necessary subcontracting and I wouldn't have to worry about it. This was one of the best decisions I've ever made! My first contact was with Janel Campbell, who was assigned as my designer. I can't imagine working with a more talented, more experienced, or more personable designer; Janel is exactly the designer I needed. She sensed my nervousness and allayed my fears straightaway. When I told her that I needed to update two bathrooms but had NO desire to run around to various supply stores to see the thousands of options available, she really heard me! She's a terrific listener who catches on very quickly. She understood that I wanted updated bathrooms but not anything wild; my house is pretty traditional in style. Meeting with Janel was always a pleasure--I looked forward to learning her ideas and bouncing my questions/concerns off her. She had many great suggestions and came up with the best solutions for my needs. I'm delighted that she made it so easy for me to choose countertops, lighting and plumbing fixtures, flooring, a new shower, etc. I didn't have to go to a single store; Janel brought samples to me and they were always wonderful choices (and not at all overwhelming, so I could select the right ones without difficulty). A bonus: Janel has worked with my project manager for many years, and I think of them as my Dream Team! Read on.... Dan Moore was my unflappable, efficient, and very kind project manager. I truly don't know how he managed the complex and changing schedules of numerous craftspeople, the supply-chain issues resulting from the pandemic, and other difficulties that I'm sure I don't even know about...and STILL finished my project on schedule! Dan was endlessly patient with me and my numerous questions, and I recommend him most highly. The team of workers he managed was the best of the best, I think. Which brings me to the single individual who was here most often, Max Bond--carpenter and doer of just about anything, par excellence! Max is highly skilled, and I'm very glad he was on "my" team. In addition, he was incredibly quiet unless he was doing necessarily noisy work. He was both very polite and very kind, and I'm very glad he was the lead carpenter on my project. His work was excellent, and he was a welcome repeat "guest" in my home. Thanks for everything, Max. I would hire the Neil Kelly Company again in a heartbeat! Everything about it is top of its class.

Neil Kelly delivered the kitchen of our dreams. Neil Kelly's designer Kathy, translated our vision after a series of meetings, discussions, and an ongoing Pinterest board into the perfect design for our family and life. Neil Kelly has expert carpenters who were the mainstay on the ground of the project, working with the awesome contractor experts. Neil Kelly assigned us a phenomenal and talented project manager, Ashley, who truly brought everything to life making sure we stayed on time, on budget, and in scope. We had an open line of communication about questions. In this challenging time of COVID, supply issues, odd weather, and unexpected schedules, they made magic happen as if those challenges didn't exist. It made living off a hot plate for three months worth it.

We chose Neil Kelly to restore our home to it's former glory after severe water damage. Karen Richmond was amazing. The entire process was truly free of headaches. Karen had answers to all of our questions, and advocated for us at every turn. She was able to solve problems and exceed our expectations before, during, and after the project was completed. Why is Neil Kelly worth it? Because of the extraordinary professionals like Karen Richmond. Thank you!

After researching several design/build firms, we went to a Neil Kelly monthly presentation on kitchen/bathroom remodeling and decided to use them for a bathroom remodel in our mid-century modern house. Neil Kelly is well-regarded and also expensive, but provides a very clear bid and timeline. The design process went very well as the designer, Karen Richmond, understood what we wanted and presented us with good options to realize the look and function we wanted. The advent of the pandemic delayed our start date by several months, but after reviewing their procedures, we decided to proceed. The project took a little longer than they had anticipated due to Covid precautions, which included never having more than one subcontractor present at a time, mask wearing and cleaning. This bathroom is not the master bathroom, but is the only one (of 3) in the house with a tub, which we wanted to have. The design was complicated, as there were a lot of “wants” in a relatively small space, including a soaking tub within the shower enclosure which also includes a large window, a vanity and storage. It also had to be light, bright and easy to clean and compatible with our mid-century home. Karen and the project manager, Paul Louis, did an amazing job of fulfilling our expectations and were always responsive to questions and concerns. That bathroom is now the nicest room in the house! I hope to have them work on our master bedroom and bathroom next.

Extremely unsatisfied with this firm. What started out as a 'handyman' project at their $99/hr rate turned into a third party electrician coming over charging $250/hr which Neil Kelly charged 40% on top of. These guys trade on a name and then just throw the highest price contractor they could find at the job as a sub?! I would look elsewhere - they may do the job but it will cost you significantly more. Save yourself the money and make 1 more phone call to the actual company that will do the work and go direct.

We are so pleased with our addition and remodel. From design to build to finish Neil Kelly company was professional, diligent and hard-working. Big shout out to carpenters Allen, Shane and AJ, and Project Manager Stan and Designer Michelle Rolens.

I am a 4-time Neil Kelly customer, evidence of just how awesome they are. In our previous home, a 1920's Dutch colonial, we had them do a number of projects including a kitchen/master bath/etc with a focus on sustainable materials, a home performance project including insulating the exterior walls and attic, and a project to creatively address low ceiling height in the basement and stairwells. We just finished our latest project in our new home, a 1980's contemporary where they touched almost every room as well as a new roof, new HVAC, new deck,etc. Their work quality is wonderful and they are so conscientious in our space. We really value having the designer, architect, structural engineering and skilled crafts people all working for Neil Kelly and coordinated start to finish by oustanding project managers. I will definitely hire them again.

I want to commend Neil Kelly for the lengths they go to protect the homeowner, and their employees, from COVID-19 and other viruses. They are one of the very few companies deemed an essential service that takes their employees use of PPE, gloves and disinfectant seriously. And I am thankful. It made me feel comfortable having a contractor in my house. Marcus came to my home yesterday to do a simple electrical job. He wore a mask and gloves at all times, and had wipes and a bottle of Lysol with him. He wiped down everything he touched with Lysol after he finished the work. Even the last door handle he touched. Thank you Marcus, and thank you Neil Kelly by demonstrating how much you care about your customers and employees.

I have used Neil Kelly Company for years from small projects, remodeling powder room, replacing backsplash in kitchen, rebuilding fireplace and tearing down a sunroom and replace it with a gorgeous covered patio. I have learned you get what you pay for. They are not the cheapest but they are dependable, quality and provide the service I expect for spending money on my house. Kudos to Janel Campbell, Dan Moore and team.