Houzz Shop Vendor Agreement

Introduction: These are the terms under which Houzz Shop purchases products from Vendor for resale to customers.

This Houzz Shop Vendor Agreement ("Agreement") is made by and between Houzz Shop LLC, a Delaware limited liability company with its principal offices located at 285 Hamilton Ave, Palo Alto, CA 94301 ("Houzz Shop", "we" or "us"), and the vendor providing products for resale by Houzz Shop through the Houzz Platform (as defined below) ("Vendor" or "you"). The terms and conditions of this Agreement apply to every order of Vendor's products ("Products") by Houzz Shop. Houzz Shop is a subsidiary of Houzz Inc. ("Houzz").

By accepting this Agreement online, completing Houzz Shop's vendor signup process, or accepting or fulfilling any order for Products from Houzz Shop, Vendor agrees to this Agreement. In addition, Vendor agrees to follow the Vendor Guidelines, which are incorporated into this Agreement. For clarity, while Houzz Shop may update the Vendor Guidelines from time to time, any amendments to the main body of this Agreement will be made solely in accordance with Section 17 (Modifications to Agreement).

1. Definitions.

  • "Affiliate" means, with respect to a party, an entity that directly or indirectly controls, is controlled by, or is under common control with such party.
  • "Houzz Entities" means Houzz Shop and its Affiliates.
  • "Houzz Platform" means the proprietary Houzz-branded or co-branded home design network and related features and services, including as made available through (ⅰ) www.houzz.com and related websites, (ⅱ) the Houzz mobile applications, (ⅲ) third party websites, platforms or services of Houzz partners and platform developers, and (ⅳ) any other websites, products, services, or technology owned or operated (in whole or in part) by Houzz or its Affiliates, now or in the future.
  • "Houzz Shop Transaction Information" means any information relating to Orders, and any other data or information acquired by Vendor from Houzz Shop, or otherwise as a result of the Agreement.
  • "Product Data" means the following Product-related information and data: product title, cost to Houzz Shop, lead time, product description, manufacturer's suggested retail price (MSRP), brand or source, country of origin, shipping origination, model, weight, in-stock and availability status, dimensions and other shipping specifications, images, warranties, disclaimers, returns and exchange policies, warnings (e.g. Proposition 65 warnings applicable to California residents), notices, labels, testing certificates or certificates of compliance, and any other Product-related information reasonably requested by Houzz Shop or submitted by Vendor to the Vendor Dashboard.
  • "Security Incident" means any unauthorized or unlawful access, use, disclosure, transfer, or other processing destruction, loss, alteration, of or to Customer Data (as that term is defined in Section 5). “Service Interruption Incident” means any other incident that would affect Vendor’s ability to adequately perform its obligations under this Agreement such as an interruption in processing of orders.
  • "Vendor Dashboard" means the online dashboard(s) or system(s) designated by Houzz Shop to enable Vendor to provide Product Data, Vendor Materials or other data to Houzz Shop and to process sales transactions and communicate with Houzz Shop. The Vendor Dashboard may include any third-party order management systems specified by Houzz Shop.
  • "Vendor Guidelines" means all terms, policies, guidelines or notices that may be published from time to time by Houzz Shop through the Vendor Dashboard or otherwise communicated in writing by Houzz Shop to Vendor, including without limitation the guidelines located at https://www.houzz.com/downloadfile/type=1&id=184399440.
  • "Vendor Information Form" means the vendor information form located at https://www.houzz.com/editSellerInfo/direct=1.
  • "Vendor Materials" means any and all images, photos, banners, logos, trademarks, marketing collateral or other promotional materials provided by Vendor to Houzz Shop under this Agreement.

2. Vendor Information and Product Data.

  • **Responsibility for Product Data and Vendor Materials. **Prior to accepting any Orders (as defined below), Vendor will complete the Vendor Information Form. Vendor will then use the Vendor Dashboard to submit Product Data and Vendor Materials for all Products it wishes to sell under this Agreement. Vendor must ensure that its contact information in the Vendor Dashboard is accurate and up to date at all times. Houzz Shop may make available to Vendor the Houzz Shop API for use in submitting Product Data and Vendor Materials, in which case Vendor agrees and acknowledges that its use of the Houzz Shop API shall be governed by the Houzz Shop API License Agreement located at www.houzz.com/sellerApiAgreement, which is incorporated herein by reference. Vendor will ensure that all Product Data is accurate and complete at the time of submission and will keep the Product Data updated to ensure it remains accurate and complete at all times. All Product Data must be at least the same level of quality and comprehensiveness as Product Data and information displayed or used in Vendor's other sales channels. For the avoidance of doubt, Vendor shall be responsible for the accuracy and completeness of Product Data and Vendor Materials even if Houzz Shop reformats or modifies the Product Data and Vendor Materials as permitted by Section 3(c) and Section 20 (e.g. to feature "organic" or "UL certified" products), so long as Houzz Shop does not materially alter their meaning. The foregoing responsibility also includes changes made by Houzz Shop to shipping options and/or shipping information.
  • **Vendor Business Information, Compliance Information, & Tax Verification. **Vendor must ensure that its business information in the Vendor Dashboard is accurate and up to date at all times. Such business information includes a valid business name, address, contact telephone number, tax information, and email address, along with information regarding Vendor’s business activities (e.g., whether Vendor engages in the manufacture, import, or reselling of consumer products). In accordance with applicable law, Houzz may verify the business information Vendor provides. Verification may include a third party verification process and Vendor may be required to provide such business information to a third party working on behalf of Houzz or to Houzz directly. Houzz may also display such business information on product listing, vendor/seller pages, and/or order or transaction pages. Vendor may also have to provide a certification on an annual basis to Houzz which includes confirming whether such business information is correct or if such information needs to be updated. Vendor must also, if requested by Houzz, provide applicable compliance information (e.g., Title 20 MAEDBS) for its Products. Failure to provide requested and/or accurate business and compliance information within the timelines identified by Houzz may result in suspension, termination, and/or other action against Vendor accounts (including non-payment), in Houzz’s sole and absolute discretion.

3. Promotion of Products.

  • Promotion. Houzz Shop may promote, distribute and sell Products directly and indirectly to its customers through the Houzz Platform. Houzz Shop has sole discretion to determine whether to list any Products on the Houzz Platform, remove any Products from the Houzz Platform or make any Orders; the marketing method for selling the Products and any features and content on the Houzz Platform (including without limitation any customer review and rating mechanisms on the Houzz Platform); the refusal to sell a Product to a Houzz Shop customer for any reason; and the correction, reformatting or other editing of any Product Data or Vendor Materials. Houzz Shop is not obligated to order any minimum amount of Products (whether in monetary value, quantity or otherwise).
  • Product Ads. If Vendor chooses to purchase ads on the Houzz Platform associated with any of Vendor's Products ("Product Ads"), all of the terms related to Products in this Agreement, as applicable, shall apply to Vendor's Product Ads, including all provisions granting licenses to Houzz, making representations and warranties and indemnifying Houzz and its affiliates. The Product Ads Agreement, available at www.houzz.com/product-ads-agreement, is hereby incorporated into this Agreement and shall apply to Vendor if Vendor chooses to bid on or purchase Product Ads. If Houzz is unable to collect payment for Product Ads from Vendor’s credit card or bank as set out in the Product Ads Agreement, Vendor authorizes Houzz to deduct all overdue amounts for Product Ads from any payments due to Vendor under this Agreement prior to remittance.
  • License and Restrictions.
         i. Vendor hereby grants Houzz Shop a royalty-free, non-exclusive, worldwide, perpetual right and license to use, reproduce, publicly perform and display, distribute, adapt, modify, re-format, create derivative works of, and otherwise exploit in any manner, any and all Product Data and Vendor Materials in connection with (A) the offering, promotion, or sale of the Products on the Houzz Platform, (B) use with the Houzz Platform, including all features and functions that enable an end user's interactivity with content on the Houzz Platform (e.g. View in My Room or Sketch), or (C) promotion of the Houzz Platform, Houzz Shop, or Houzz, and (D) to sublicense (through multiple tiers) the foregoing rights (in (A) through (C) to Houzz Shop's Affiliates, partners, agents, or end users for Houzz Platform-related matters. Vendor also grants Houzz Shop a royalty-free, non-exclusive, worldwide, perpetual right and license, under all rights Vendor may have, now or in the future, (E) to photograph, produce images of or otherwise record the Products, (F) to use, reproduce, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise exploit in any manner, such photographs, images or records in connection with the operation, use, or promotion of Houzz Platform, and (G) to sublicense (through multiple tiers) the foregoing rights (in (F) to (G)) to Houzz Shop's Affiliates, partners, agents, or end users for Houzz Platform-related matters. For the avoidance of doubt, the license granted by the preceding sentence does not authorize Houzz Shop to use the Product Data or Vendor Materials to manufacture products that compete with the Products, or to advertise or offer for sale the Products outside the territory chosen by Vendor in the Vendor Information Form ("Excluded Uses") and Houzz Shop shall not use the Product Data or Vendor Materials for such Excluded Uses.
         ii. Houzz Shop may, in its sole discretion, provide Vendor with certain photographs, images or records of Products produced by Houzz in accordance with Section 3(c)(i) for Vendors own use in accordance with this Agreement. Houzz Shop grants to Vendor a limited, royalty free, non-exclusive, revocable, non-sublicensable license to use such photographs, images or records on its owned social media accounts and its owned website. Except as expressly provided in this Section 3(c)(ii), Vendor agrees not to use, modify, reproduce, distribute, sell, license, reverse engineer, decompile, or otherwise exploit the photographs, images or records without our express written permission. Vendor shall not use the photographs, images or records on any third-party e-commerce website, including its own.Except as identified in Section 20, Vendor shall tag Houzz if using the photographs, images or records on Vendor’s owned social media accounts and tagging the Products in such photographs, images or records.
  • Pricing. Vendor shall provide Houzz Shop an MSRP for each Product that is accurate, not misleading, and represents a retail price substantially offered by others for the same or a substantially equivalent product. Vendor may state a minimum advertised price ("MAP") for each Product. The preceding sentence notwithstanding, Houzz Shop will have sole discretion and control over the retail price of the Products sold to its customers. Vendor may elect to offer promotional pricing by lowering Houzz Shop's cost for certain Products for a period of time (e.g. for seasonal or holiday sales). Vendor agrees that all orders placed by consumers on the Houzz Platform during the promotional period will qualify for the promotional pricing, even if Vendor does not receive the Order from Houzz Shop until after the promotional period expires (e.g. some orders may be delayed for several days for review by Houzz Shop fraud prevention).
  • Houzz Trade Discounts. The Houzz Trade Program allows Vendor to offer trade discounts to certain home professionals approved by Houzz. Vendor may also choose to make certain Products available for purchase exclusively by eligible Houzz Trade Program professionals. Vendor may offer Houzz Trade Program discounts or product exclusivity to eligible professionals by indicating the lower MAP, lower cost to Houzz Shop, or trade program exclusivity where indicated in the Product Data.
  • Sale outside of the United States. If Vendor authorizes Houzz Shop to sell Products in countries outside of the United States, Vendor acknowledges and agrees that such transactions may be completed by a Houzz Shop Affiliate and not Houzz Shop, and the terms of this Agreement shall apply notwithstanding any transfer between Houzz Shop and a Houzz Shop Affiliate preceding sale to an end customer.

4. Orders.

Houzz Shop may purchase Products from Vendor through orders submitted to the Vendor Dashboard or by such other means as agreed in writing by Houzz Shop (each, an "Order"). Vendor must accept and fulfill all Orders that are properly placed under this Agreement. Orders may be canceled or modified by Houzz Shop in accordance with the procedures set forth in the Vendor Guidelines. Vendor will provide notice to Houzz Shop prior to removing any Product from the Vendor Dashboard and will fulfill any open Order for Products placed prior to their removal. Vendor will respond to any inquiry from Houzz Shop about Products or Orders within 72 hours. Vendor acknowledges and agrees that time is of the essence in its performance under this Agreement.

5. Fulfillment.

Vendor agrees to fulfill Orders expediently, in line with industry best practices and to comply with the following procedures and all Vendor Guidelines related to fulfillment. If Vendor does not comply with the Vendor Guidelines or the terms of this Section 5, Vendor will be responsible for all additional costs incurred by Houzz Shop and Vendor may incur applicable non-compliance fees described in Section 5(j). Any exceptions to these fulfillment procedures must be specifically approved by Houzz Shop in writing or through notice from Houzz Shop via the Vendor Dashboard.

  • Preparing Orders for Shipping. Upon submission of each Order, Vendor will prepare the ordered Products for pickup by Houzz Shop's designated shipping carrier (the "Carrier") within the lead time specified by Vendor in the Product Data. Vendor may elect to: (ⅰ) download a prepaid shipping label from the Vendor Dashboard, or (ii) if approved in writing by Houzz (which may be revoked at any time at Houzz Shop’s sole discretion), use Vendor’s carrier account and bill Houzz Shop’s Carrier account third party. Vendor will schedule pick up of the ordered Products directly with the Carrier. After the ordered Products have been picked up by the Carrier, Vendor will promptly notify Houzz Shop electronically of the date and time of pick up, along with associated tracking numbers, via the Vendor Dashboard (or other mutually acceptable method). All Products must be delivered to the Carrier new and free of blemishes or other defects.
  • Packing Slips. Vendor will ensure that each Product shipment contains the packing slip generated by the Vendor Dashboard or an approved equivalent replication thereof (including Houzz Shop branding) for such shipment. Vendor agrees not to include into, on or with any Product shipment or packaging any inserts, flyers, marketing collateral or other materials or information which may redirect any customers or prospective customers from the Houzz Platform into any other sales channel.
  • Title and Risk of Loss. Title to the Products will pass from Vendor to Houzz Shop upon pick up of the Products by the Carrier (F.O.B. Origin). Prior to pick up by the Carrier, Vendor will be responsible for risk of loss and any and all insurance costs of the Products.
  • Failure to Use Houzz Shop Carrier or Houzz Shop Account. If Vendor ships any Products using its own carrier other than in accordance with Section 5(a), Houzz Shop will not pay or reimburse Vendor for any shipping costs (if applicable), and will not be responsible for any loss or damage in transit. If Vendor schedules pick up with the Houzz Shop Carrier, but does not follow Houzz Shop's procedure for charging the order to Houzz Shop's Carrier account, Vendor will not be eligible for any reimbursement from Houzz Shop of shipping charges. If Vendor schedules Carrier pick up directly using Houzz Shop's Carrier account to print a shipping label, but chooses an incorrect shipping option (e.g. expedited instead of standard) Vendor will be responsible for any additional shipping costs incurred by Houzz Shop. If Vendor schedules Carrier pick up directly using Houzz Shop's Carrier account but does not provide Houzz Shop with the required information to match a shipped Order to a billed shipping charge (e.g. Vendor provides an incorrect tracking number) then Vendor will be responsible for the entire shipping charge.
  • Failure to Provide Correct Product Data and Vendor Materials. Vendor acknowledges and agrees that Houzz Shop calculates end user shipping charges and makes shipping arrangements with Carriers in reliance on the Product Data and Vendor Materials (e.g. product dimensions and weight) and Vendor agrees to reimburse Houzz Shop for any additional shipping costs incurred as a result of inaccurate, incorrect, or incomplete Product Data or Vendor Materials.
  • Modification of Shipping Option.Vendor further understands that for each Product, Vendor will select, via the Vendor Dashboard, a shipping option: small parcel or large freight. In the event Houzz has to modify Vendor’s shipping option as a result of inaccurate, incorrect, or incomplete Vendor Data or Vendor Materials, Vendor shall be responsible for any additional costs incurred as a result of such modification.
  • Failure to Provide Required Reference Code. Vendor must provide the 16-digit Houzz Order ID applicable to the shipment. Vendor acknowledges its failure to provide this code may result in shipping costs being charged to Vendor.
  • Misuse of Houzz Shop Carrier Accounts. If Vendor uses Houzz Shop's Carrier account to print shipping labels for orders not placed through the Houzz Platform, Vendor will be charged the full cost of shipping plus a processing fee as described in the Vendor Guidelines.
  • Customer Data. Houzz Shop will provide Vendor with applicable contact information of customers ("Customer Data") for all shipments.
         i. Processing of Customer Data. Subject to the terms of this Agreement, Vendor may use the Customer Data solely to the extent necessary to prepare Products for shipment as specified by Houzz Shop. Without limiting the foregoing, Vendor will not use Customer Data for its own marketing or targeting purposes or for any purpose other than as expressly permitted under this Section 5. Vendor will ensure that Vendor's use of Customer Data is at all times compliant with all applicable laws, rules, regulations and data privacy requirements. Vendor shall not sell Customer Data or disclose Customer Data to any third party for money or other valuable consideration. Vendor shall protect the confidentiality of Customer Data and use appropriate security safeguards to protect Customer Data against unauthorized or unlawful processing of Customer Data and against accidental loss, destruction, alteration, disclosure of, or access to Customer Data. Vendor shall not disclose Customer Data to any third party, except its own service providers where Vendor has (A) carried out adequate due diligence on such service provider and; (B) included terms in the contract between Vendor and such service provider that are equivalent to those set out in this Section 5.
         ii. Consumer Requests. Vendor shall notify Houzz Shop within five (5) calendar days if it receives a consumer rights request relating to Customer Data, and Vendor shall provide Houzz Shop with full details of any such request. Vendor shall fully cooperate as requested by Houzz Shop to enable Houzz Shop to comply with any consumer rights request, including by complying with Houzz Shop's instruction to provide a copy of or delete Customer Data.
         iii. Data Return or Deletion. Except as otherwise required by applicable law, Vendor shall promptly, and in any event within twenty (20) days of the earlier of: (A) cessation of processing of Customer Data by Vendor; (B) termination of this Agreement, or (C) Houzz Shop's request, at the choice of Houzz Shop, either (a) return a complete copy of all Customer Data to Houzz Shop and securely destroy all other copies of Customer Data processed by Vendor or any authorized service provider; or (b) securely destroy all copies of Customer Data processed by Vendor or any authorized service provider. Vendor shall provide in each case written certification to Houzz Shop that it has complied fully with this Section 5.
         iv. Security & Security Interruption Incident. In the event of a Security Incident (e.g., any unauthorized or unlawful access, use, disclosure, transfer, or other processing destruction, loss, alteration, of or to Customer Data or a Service Interruption Incident (e.g., any other incident that would affect Vendor’s ability to adequately perform its obligations under this Agreement such as the interruption in processing of orders, etc.) (a “Security Incident” and “Service Interruption Incident” collectively referred to as an “Incident”), Vendor shall promptly (and in no event later than 24 hours of becoming aware of such Incident) inform Houzz Shop and provide written details of the Incident, including all information reasonably requested by Houzz. In addition, in the event of a Security Incident, Vendor shall (A) provide timely information and cooperation as Houzz Shop may require to fulfill Houzz Shop's data breach reporting obligations under law or to comply with or respond to any inquiries by a data protection authority or any lawsuit arising from the Security Incident, including without limitation collecting and preserving all evidence pertaining to the Security Incident and the investigation conducted by Vendor, (B) take such measures and actions as are appropriate to remedy or mitigate the effects of the Security Incident and shall keep Houzz up-to-date about all developments in connection with the Security Incident. The foregoing notification obligations shall apply in the event of a Security Incident involving a third party and/or subcontractor handling Customer Data on or behalf of Vendor. The content and provision of any notification, public/regulatory communication or press release concerning the Security Incident shall be solely at Houzz Shop's discretion, except as otherwise required by applicable laws. In the event of an Incident, Houzz Shop may, at its sole and absolute discretion, immediately suspend Seller’s access to Customer Data and/or Houzz Shop APIs.
         v. Certification. Vendor certifies that it understands the restrictions on Vendor's use, processing, disclosure, and retention of any Customer Data provided by Houzz Shop or processed on Houzz Shop's behalf.
  • Non-Compliance Fees. Vendor may incur fees for non-compliance with the terms of this Agreement or the Vendor Guidelines that results in additional cost, delay or a poor shopping experience (for example, by delivering the wrong Product to the Carrier or canceling an Order as out of stock) ("Non-Compliance Fees"). All Non-Compliance Fees are detailed in the Vendor Resources section of Vendor Dashboard, which you can view at https://www.houzz.com/sellerResources, and in the Vendor Guidelines. Non-Compliance Fees will be payable in accordance with Section 8.

6. Customer Service and Returns.

  • Customer Service. Vendor will assist Houzz Shop in resolving, in a timely manner, any non-delivery, mis-delivery or delivery of damaged Products or other customer complaints in accordance with the Vendor Guidelines. Vendor will further ensure that all customer service, warranties and other terms it extends to Houzz Shop's customers for each Product sold under this Agreement are at least as comprehensive, responsive and available as the most favorable terms offered in connection with Vendor products offered via any of Vendor's other sales channels.
  • Returns Selection. Vendor may determine whether to: (A) accept returns to their warehouse in accordance with Section 6(c), or (B) have a return allowance in accordance with this Section 6(f) instead of directly accepting returns.
  • Returns. If Vendor accepts returns to their warehouse, the provision of this Section 6(c) will apply.
         i. Vendor must indicate on the Vendor Information Form whether it will accept returns for (A) buyer's remorse (i.e., Houzz Shop customers may return the Products to Vendor for any or no reason), (B) defective Products that are not in conformance with the warranties, specifications, descriptions or images uploaded by Vendor to the Vendor Dashboard, and/or (C) Products that have been damaged during shipping ((A)-(C), collectively, the "Return Criteria"). When a customer return meets Vendor's Return Criteria, Vendor must comply with the procedures set forth in this Section 6(c). For clarity, this Section 6(c) does not apply to any customer return that does not meet Vendor's Return Criteria. Vendor acknowledges and agrees that Houzz Shop may favor products (for resale, marketing or otherwise) provided by other vendors who have selected additional or different Return Criteria.
         ii. Processing. Vendor must accept and process the return to the designated return warehouse as requested by Houzz Shop. Houzz will notify Vendor of a return and provide Vendor with a Return Merchandise Authorization (RMA) number. If a customer receives defective or damaged goods, Vendor will promptly either replace or refund the Product, as designated by Houzz Shop. Returns for buyer's remorse will always be promptly refunded.
         iii. Replacements. When Houzz Shop requests a replacement, Vendor will promptly drop ship replacement Products directly to the customer at Vendor's sole cost and expense.
         iv. Refunds. When Houzz Shop designates a refund, Houzz Shop will recover the cost Houzz Shop paid for the returned Products (less any restocking fees if designated by Vendor on the Vendor Information Form) in accordance with Section 8. Houzz Shop will handle all refund payments directly with its customers, in the amounts determined by Houzz Shop.
         v. Resale of Returned Products. If a Product is returned to Houzz Shop and the return does not meet Vendor's Return Criteria, then Houzz Shop may dispose of the Product in any manner in its sole discretion (including through direct or indirect sales in any channel) and may reasonably modify and otherwise use the relevant Product Data and Vendor Materials for such purposes. Vendor’s obligations with respect to resale of returned products remain unchanged.
         vi. No Returns; Return Allowance. If Vendor has elected not to accept returns for any of the Return Criteria, then Vendor will specify in the Vendor Information Form a discount rate to be applied to the costs charged to Houzz Shop for all Products under this Agreement ("Return Allowance"). The amount of the initial Return Allowance is subject to Houzz Shop's approval at its sole discretion. Any changes to the Return Allowance must be agreed upon by both parties in writing and any such change will take effect in Houzz Shop's next payment period (as referenced in Section 8(d) below). Vendor shall not mark any products as non-returnable in the product description or product specifications on the product page regardless of whether Vendor has elected not to accept returns for any of the Return Criteria.
         vii. Special Circumstances. Notwithstanding anything to the contrary, in event of any unique or special customer circumstances, Vendor agrees to reasonably cooperate with Houzz Shop in good faith to resolve any issues related to Products or customer returns, at Houzz Shop's request.

7. Vendor Quality Responsibilities.

  • In addition to its obligations in Section 6 and regardless of whether Vendor accepts returns or which Return Criteria are selected by Vendor, for all Products under this Agreement: (i) Vendor will remain responsible for any product liability issues relating to the Products and any non-conformities or defects in the Products; (ii) Vendor will honor any and all warranties (express, implied or statutory) that Vendor may generally extend to any customer of the Products; and (iii) Vendor will promptly notify Houzz Shop in the event Vendor obtains knowledge of any safety issue relating to the Products or any public or private recall of Products and will be solely responsible for replacing any Products subject to such recall, including all reasonable costs and expenses associated with notices, inspections, replacements and shipping.
  • Prohibited Products. All Products, Product Data and Vendor Materials must comply with the Prohibited Products Policy located at https://www.houzz.com/prohibitedProductsPolicy (the "Prohibited Products Policy"). Vendor agrees that multiple violations of the Prohibited Products Policy will result in the suspension or termination of its account and this Agreement. Without limiting any other provision in this Agreement, Vendor agrees to be strictly liable for any Products that violate the intellectual property rights of a third party.
  • If Houzz is notified or becomes aware that a Product: (i) violates the intellectual property rights or any other rights of any third party; (ii) violates any applicable law or is subject to an injunction and/or recall; and/or (iii) or may create liability for Houzz or any third party, Houzz may prevent the Product from being available in its sole discretion and/or suspend Vendor’s account in the event of multiple violations.

8. Payments to Vendors

  • Payment Information. Vendor must provide Houzz Shop with valid bank account information ("Vendor Bank Account") and valid credit card information from a credit card acceptable to Houzz Shop ("Vendor Credit Card") via the Vendor Dashboard. Vendor must ensure the Vendor Bank Account and Vendor Credit Card are accurate, complete and valid at all times. Houzz Shop may choose to waive the Vendor Credit Card requirement under certain circumstances, however, any such waiver is at Houzz Shop's sole discretion and may be revoked by Houzz Shop at any time. **Houzz Shop may suspend any payments by Houzz Shop to Vendor if Vendor does not comply with the requirement to provide the Vendor Bank Account and Vendor Credit Card in accordance with this Section 8(a). **
         i. Failure to Provide Accurate Banking Information. If Houzz Shop is unable to remit payments into the Vendor Bank Account because such account information is inaccurate, invalid, or out of date, or because the Vendor Bank Account is not accepting funds for any reason, Houzz Shop will make reasonable attempts to inform Vendor of the issue by email to the email address on file with Houzz (the “Account Notice”). If Vendor does not respond and provide updated Vendor Bank Account information within the time specified by Houzz in the Account Notice, Vendor agrees such funds may be considered abandoned and/or retained by Houzz Shop or otherwise handled in accordance with applicable law.
  • Prices. The Product costs payable by Houzz Shop to Vendor for any purchased Products will be agreed by the parties in writing. Vendor may not make any changes to such Product costs unless Houzz Shop has agreed to the changes in writing. Houzz Shop will have no obligation to pay any taxes or fees that are based upon Vendor's net or gross income or gross receipts, franchise taxes or other taxes based on Vendor's corporate existence or status, personal property taxes on Products, or due in whole or in part because of any failure by Vendor or its agents to file any tax return or information required by law.
  • Purchase for Resale. Houzz Shop will purchase the Products for resale and will provide Vendor with appropriate resale documentation or certificates. Consequently Houzz Shop will not be obligated to pay any taxes to Vendor based upon the purchase of Products by Houzz Shop under this Agreement.
  • Payment Remittance. Payments will be subject to the payment dates associated with the net terms in your Vendor Dashboard. Houzz Shop will remit to Vendor the costs for all Products shipped during each payment period (as evidenced by Vendor's shipment confirmation through the Vendor Dashboard), to the Vendor Bank Account or other means as mutually-agreed to by the parties. If the payment due date falls on a weekend or bank holiday, payment will be remitted on the following business day. Payment may take 1-2 business days to settle in the Vendor Bank Account. Payment schedules will be posted within the Vendor Dashboard; Houzz reserves the right to modify payment schedules following written notice to Vendor. For any amounts payable by Vendor to Houzz Shop, including for any refunds, Return Allowances, Non-Compliance Fees, amounts owed for Product Ads or other amounts under this Agreement (collectively, "Outstanding Balances"), Houzz Shop may (i) off-set or discount, as applicable, any Outstanding Balances against amounts payable by Houzz Shop to Vendor for Products, (ii) charge the Vendor Credit Card in the amount of any Outstanding Balances, (iii) submit an invoice to Vendor for any Outstanding Balances, or (iv) collect payment or reimbursement for any Outstanding Balances from you by any other lawful means. Vendor authorizes Houzz Shop to use any of these methods to recover any Outstanding Balances.
  • Payment Disputes. Vendor will be deemed to have accepted the accuracy of any payment made by Houzz Shop hereunder unless Vendor notifies Houzz Shop of a dispute by email at vendorsupport@houzz.com no later than ninety (90) days after the date of the applicable payment by Houzz Shop to Vendor.
  • Chargebacks. In the event that a customer initiates a chargeback in connection with an Order, Vendor agrees to provide timely information to assist in any chargeback investigation. Vendor understands that the failure to provide information on the requested timeline could adversely impact the outcome of a chargeback investigation, up to complete forfeiture of the chargeback amounts. Vendor shall be responsible for any chargeback fees or payments imposed by credit and debit card networks or other payment method providers that relate to an Order and are not related to payment fraud.
  • Notices. Houzz will send all notices and other communications regarding this Agreement to Seller at the primary email address designated within the Vendor Dashboard, or by another means specified by Houzz. Vendor acknowledges that they must keep an active and updated email address on file with Houzz.

9. Intellectual Property Rights.

  • Vendor Rights. Except for licenses granted to Houzz Shop, its Affiliates, agents, partners, and end-users in this Agreement, Vendor will have and will retain all rights, title and interest (including intellectual property rights) in and to the Vendor Materials.
  • Houzz Shop Rights. Except for Vendor's limited use rights to the Vendor Dashboard, the Houzz Entities will have and retain all rights, title and interest (including intellectual property rights) in and to the Customer Data, Vendor Dashboard, Houzz Platform, and all website(s), logos, trademarks, banners, marketing collateral, promotional materials, and images created by or for Houzz Entities (including as may relate to the Products). Vendor may not use the names, logos, or other trademarks of the Houzz Entities in any public statement, including without limitation in press releases, customer lists, and marketing materials, without first obtaining Houzz Shop's prior written consent.
  • User of Vendor Dashboard Rights. Vendor may use the Vendor Dashboard solely for managing Orders, returns and its relationship with Houzz Shop as described in this Agreement. Vendor will ensure that all login credentials for the Vendor Dashboard are kept confidential and are not shared, and Vendor will be strictly liable for any actions taken through its Vendor Dashboard login. Vendor will not (and will not allow anyone else to): (i) rent, lease, copy, provide access to or sublicense the Vendor Dashboard to a third party; (ii) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code or non-public APIs to the Vendor Dashboard or Houzz Platform; or (iii) publicly disseminate benchmarks or similar performance information about the Vendor Dashboard or Houzz Platform.

10. Term and Termination.

  • Term and Termination. This Agreement will remain in effect until terminated in accordance with its terms. Either party may terminate this Agreement at any time upon thirty (30) days' written notice to the other party. Houzz Shop may terminate this Agreement immediately upon notice to Vendor if Vendor breaches this Agreement, if we believe the Products or continued activities under this Agreement could cause legal or business liability to the Houzz Entities or our users, or if we cease offering our vendor program generally.
  • Effect of Termination. Vendor will satisfy any pending Orders made prior to the date of termination, unless otherwise requested by Houzz Shop. Vendor will use commercially-reasonable efforts to cancel any pending Order as requested by Houzz Shop. Following termination, Houzz Shop will use reasonable efforts to promptly remove its listings for the Products from the Houzz Platform, but Vendor understands that Product Data and Vendor Materials may nonetheless remain on the Houzz Platform (e.g., if shared or displayed by any users of the Houzz Platform), and as a result the licenses granted to Houzz Shop, its Affiliates, agents, partners, and end users in Section 3 (Promotion of Products) will survive regardless of termination. Termination is not an exclusive remedy and the exercise by either party of any remedy under this Agreement will be without prejudice to any other remedies it may have under this Agreement, at law, or otherwise. Neither party will have any liability to the other arising solely from termination of this Agreement in accordance with its terms.
  • Survival. The following will survive any termination or expiration of this Agreement: the license rights in Section 3 (Promotion of Products) and Sections 6 (Resale of Returned Products), 10 (Term and Termination), 11 (Representations and Warranties), 12 (Indemnification), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Confidential Information), 17 (Modifications to Agreement) and 18 (General). Unless otherwise specified by Houzz Shop or in this Agreement, any agreement or Order submitted prior to the termination of this Agreement will remain in effect in accordance with its own terms.

11. Representations and Warranties.

Without limiting its other express obligations under this Agreement, Vendor is solely responsible for the sourcing, storage and fulfillment of Products. Vendor represents and warrants that: (a) Vendor has the requisite power and authority to enter into and carry out the terms of this Agreement, without conflict with any other obligation Vendor may have to any other party, and Vendor has obtained and will maintain all rights, approvals and consents necessary to perform its obligations and grant all rights and licenses granted to Houzz Shop under this Agreement; (b) Vendor has full title to the Products, free and clear of all liens, charges and other encumbrances; (c) all Products are new and unused (not refurbished or seconds), authentic (not knock-offs, pirated or counterfeit), and comply with the Prohibited Products Policy; (d) all Products are fit for their intended purpose and conform to the Product Data submitted by Vendor; (e) all Products have been and will be manufactured, packaged, shipped, stored and labeled in accordance with the terms of this Agreement and all applicable industry standards, laws, rules and regulations ("Laws"), including those related to import, export, health, safety and consumer protection (by way of example, DOT, OSHA, WERC, FTC, USDA and FDA requirements), and Vendor will otherwise ensure that Vendor and the Products, Product Data and Vendor Materials comply with all Laws (including without limitation any California Proposition 65 warnings applicable to California residents, and Title 20 of the MAEDBS); (f) the Product Data and Vendor Materials will not contain any harmful, fraudulent, misleading, defamatory or obscene content, nor will the Products, Product Data or Vendor Materials (or Houzz Shop's promotion, distribution and sale of the Products as permitted by this Agreement) infringe or misappropriate any intellectual property rights, rights of privacy or publicity or any other proprietary rights of any third party; and (g) the MSRP provided to Houzz is accurate and not misleading and represents a price substantially offered for retail by others for the same or a substantially equivalent product. In addition, Vendor will provide to Houzz Shop the full benefit of all covenants, warranties, representations and indemnities granted to Vendor by third parties in connection with the Products.

12. Indemnification.

Vendor hereby agrees to indemnify, defend and hold harmless Houzz Shop, its Affiliates, third party partners and their respective officers, directors, employees, representatives and agents (collectively, the "Indemnified Parties") from and against any and all losses, costs, damages or liabilities, including, without limitation, attorneys' fees, costs and expenses, as a result of: (a) any claim or cause of action asserted against an Indemnified Party in connection with the Products, the Product Data, or the Vendor Materials (including, without limitation, any claim for product liability, breach of warranty, warranty service, personal injury, property damage, insect infestation, or infringement or misappropriation of any intellectual property rights, rights of privacy or publicity or any other proprietary rights of any third party) whether if sold, marketed, and/or displayed by Houzz or other third party on Houzz’s behalf; (b) a breach or alleged breach of Vendor's obligations under this Agreement or any Order, including any breach of the representations and warranties set forth in Section 11 (Representations and Warranties); (c) any misuse or disclosure of Customer Data, including, but not limited to, a Security Incident; or (d) the negligent, willful or reckless acts or omissions, dishonesty or fraud of or by Vendor, its agents, employees or representatives (collectively, "Claims"). An Indemnified Party will give prompt notice of any Claims to Vendor. An Indemnified Party may participate in the defense of any Claims by counsel of its own choosing, at its cost and expense. Vendor will not settle any Claims without the Indemnified Party's prior written approval not to be unreasonably withheld.

13. Disclaimer of Warranties.


14. Limitation of Liability.


15. Confidential Information.

Houzz Shop may provide Vendor with certain information that is confidential or proprietary ("Confidential Information"). Confidential Information includes, without limitation, the amount and price of Products purchased by Houzz Shop and any not previously publicly disclosed information about the Houzz Entities' businesses, finances, customers, information systems, software or technology. Vendor will (a) use Confidential Information solely as necessary to fulfill its obligations under this Agreement and (b) not disclose Confidential Information to any third parties, other than Vendor's employees, agents and advisors with a need to know and for whom Vendor agrees to remain responsible under this Agreement. Vendor acknowledges that disclosure of Confidential Information may cause substantial harm for which damages alone may not be a sufficient remedy, and therefore that upon any such disclosure, Houzz Shop will be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law. Upon termination of this Agreement for any reason, or upon earlier request by Houzz Shop, Vendor will promptly destroy or return to Houzz Shop (as specified by Houzz Shop) all copies of Confidential Information.

16. Insurance.

Vendor, at its sole cost and expense, will maintain in effect at all times during the term of this Agreement, sufficient insurance to cover its obligations and liabilities under this Agreement, which in any event will be no less US$1,000,000 per occurrence or US$2,000,000 in the aggregate (or equivalent currency); provided however, that the limitations of coverage in Vendor's insurance policies will not limit Vendor's indemnification obligations under this Agreement. Such insurance will include, without limitation, commercial general liability, product liability, completed operations, and personal injury and advertising liability. Upon request at any time, Vendor will provide Houzz Shop with certificates of insurance or evidence of coverage. Commercial general liability, including products-completed operations shall include endorsement adding Houzz Shop LLC and Houzz Inc. as additional insureds.

17. Modifications to Agreement.

Houzz Shop may modify this Agreement from time to time. If we make material changes to this Agreement, notice of such changes will be given to Vendor by email or through the Vendor Dashboard and such material changes will become effective within the time period specified by Houzz Shop or, if not specified, within ten (10) days after notice has been given to Vendor. All other changes will become effective immediately upon publication of the changes here. If Vendor does not agree to such modifications, Vendor's exclusive remedy will be to terminate this Agreement. In any event, Vendor may be required to click to agree to the modified Agreement in order to continue using the Vendor Dashboard, and continued use of the Vendor Dashboard after the modifications take effect constitutes Vendor's acceptance of the modifications. No modification of this Agreement by Vendor will be binding on Houzz Shop unless in a written document signed by Houzz Shop.

18. Vendor Conduct.

Vendor agrees to comply at all times with the Houzz Terms of Use located at www.houzz.com/termsOfUse, which are hereby incorporated into this Agreement. Vendor will not, directly or indirectly:

  • Communicate with customers outside of the Vendor Dashboard or other Houzz channels for messaging customers (Houzz shall not be liable for any disputes or claims arising from Vendor's communications with customer outside of Houzz messaging channels);
  • Use ".com" or web indicator equivalent in its name, its profile, or anywhere referencing its goods or services on the Houzz Platform;
  • Add the email addresses or phone numbers of any customers obtained in connection with any Order to any of Vendor's e-mail or phone number lists or otherwise use such e-mail addresses or phone numbers or provide such e-mail addresses or phone numbers to any third parties;
  • Disparage Houzz Shop, its Affiliates, or any of their or our respective products or services;
  • Disparage or harass any employees or customers of Houzz Shop or its Affiliates;
  • Disclose or convey any Houzz Shop Transaction Information (except Vendor may disclose this information as necessary for Vendor to perform its obligations under this Agreement);
  • Use any Houzz Shop Transaction Information for any marketing or promotional purposes whatsoever, or otherwise in any way inconsistent with Houzz's or Vendor's privacy policies or applicable Law.

Any breach of this Section 18 shall be considered material. All such Vendor restrictions on the use of Houzz Shop Transaction Information shall survive expiration or termination of this Agreement. The terms of this Section 18 do not prevent Vendor from using other information that it acquires without reference to Houzz Shop Transaction Information for any purpose, even if such information is identical to Houzz Shop Transaction Information.

19. General.

In this Agreement, "including" (and similar terms) will be construed without limitation and headings are for convenience only. This Agreement will bind and inure to the benefit of each party's permitted successors and assigns. Vendor may not assign, transfer or delegate this Agreement (or any part thereof) without Houzz Shop's prior written consent. Houzz Shop may freely assign, transfer or delegate its rights and obligations under this Agreement. This Agreement will be governed by the laws of the State of California and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on Contracts for the International Sale of Goods. The jurisdiction and venue for actions related to the subject matter hereof will be the California state and United States federal courts located in San Francisco, California, and both parties hereby submit to the personal jurisdiction of such courts. The prevailing party in any action to enforce this Agreement will be entitled to recover its attorneys' fees and costs in connection with such action. The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Houzz Shop may send notices to Vendor's then-current email on file or through the Vendor Dashboard. All notices to Houzz Shop must be given in writing to Houzz Shop's address set forth above. All notices are effective upon delivery. This is not an exclusive agreement. Vendor acknowledges that Houzz Shop uses (and reserves the right to continue to use) other vendors to provide goods (or may itself create, brand or distribute its own goods) that are similar or related to the Products. This Agreement (including Vendor Guidelines), together with any Orders or other Houzz Shop documents referencing this Agreement, constitutes the complete agreement between the parties and supersedes all previous agreements or representations, whether written or oral, with respect to the subject matter set forth in this Agreement; however, this Agreement does not modify any separate agreements between the parties that relate to different subject matter (e.g., the Houzz Terms of Use at www.houzz.com/termsOfUse for general use of the Houzz Platform). No delay, failure or waiver of either party's exercise or partial exercise of any right or remedy under this Agreement shall operate to limit, impair, preclude, cancel, waive or otherwise affect such right or remedy. No waiver of any provision of this Agreement shall constitute a waiver of any other provision(s) or of the same provision on another occasion.

20. White Label Program

Houzz Shop may, from time to time, include certain Products in its White Label Program, a program by which SKUs and/or products may be re-branded and/or re-priced under a Houzz trademark or other Houzz branded program. Vendor authorizes Houzz Shop to include any and all Products in its White Label Program, and acknowledges that certain Product Data, Product names, Product photographs, and/or pricing may be modified by Houzz (“Houzz Modified Content”) in its sole discretion as a result of participation in the White Label Program. As set forth in this Agreement, Vendor shall still be responsible for the accuracy and completeness of Product Data even if Houzz Shop modifies the Product Data and Vendor Materials, so long as Houzz Shop does not materially alter their meaning. All other provisions of the Vendor Agreement apply, including, but not limited to, the indemnification rights and limitation of liability listed in Sections 14 of this Vendor Agreement, and specifically apply to Houzz Modified Content. Vendor agrees not to use, modify, reproduce, distribute, sell, or otherwise exploit any Houzz Modified Content without Houzz Shop’s express written permission. Vendor is responsible for informing Houzz Shop of any price or other restrictions associated with SKUs, and may opt out of the White Label Program following thirty days of the effective date of the most current version of this Agreement by sending written notice to vendorsupport@houzz.com.

21. Force Majeure

Houzz Shop will not be liable for any delay or failure to perform any of its obligations under this Agreement by reasons, events or other matters beyond Houzz Shop's reasonable control, including without limitation, hardware failure, interruptions or failure of the Internet or third-party network connections.

(Effective as of August 1, 2023)

Click here for the prior revision (modified March 21, 2022)