Locally owned and operated since 1993, Mountain High Appliance is Colorado’s most complete appliance source, offering every major appliance line as well as delivery and professional installation. Mountain High Appliance has Colorado’s best selection of today’s most desirable brands, a knowledgeable staff, and a state-of-the-art showroom featuring 12 live kitchens. We are dedicated to working with you honestly, listening to your needs, and providing you with the information you want to make an educated decision. A small town business exceeding your expectations with value and integrity before, during, and after the sale.
Master Certified Installers for Wolf, Sub-Zero, and Thermador.
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4 Reviews for Mountain High Appliance
Check picture for update. (6/14/2021 update) - Brad Barnett, if you see this, I would reach out. I would want to know that my managers and employees could do better. I have ordered appliances twice through them and have had varying results. I ordered a Fridge and washer/dryer from them in 2018 without any issues. I ordered a Kitchenaid dishwasher from Gabe in November 2020 with an estimated date around January 20th. I called a few days after the 20th to follow up and when I spoke with Gabe, he said they pushed the delivery back to around mid April. I asked why he didn't inform me about this and he said he wasn't aware it was backordered. He was quick to take the order but never followed up after the initial purchase. Strike 1. I called last Friday to cancel my order because I didn't hear anything from them and my dishwasher should have arrived by now. Steve (the manager on duty) told me the dishwasher should be there Monday and that I would have to pay a restocking fee if the dishwasher was already shipped out. He ended up calling me back after an hour and said he would go ahead and process the refund. I asked him when it was suppose to be delivered and he said June. I explained this was the exact reason I wanted a refund because they leave their customers in the dark after they get paid. Steve said he was going to talk to the other department to issue me a refund. Strike 2. A week later (today) I still haven't received a refund. I call back and Steve said that they didn't have my card information on file to process the refund. I asked why they didn't call me back and find out? He said he has been off the last few days so he was unaware of the issue. I've been a supervisor for 10 years and keeping in contact with customers, especially ones who are upset, is top priority. That doesn't seem to be the case here. Strike 3. I understand the supply chain has been disrupted heavily due to the pandemic and everything is backordered. If you make a sale to a customer and the customer does not receive the goods or services, you should keep them in the loop; That's basic customer service. Neither the sales person or manager did that in this transaction. People hate Amazon, Walmart and the big box stores but at least you get good customer service and accountability most of the time. If you can find products cheaper elsewhere and better customer service, why would anyone order from you all? Unfortunately I know I won't be doing so again and you are already at a disadvantage being a smaller company. If you don't want to go out of business I would advise you train your management team and sales people on customer service and accountability.
Weiss & Wirth Interior Design
We have worked with the Glenwood Springs, CO branch for many years and we are always pleased with their performance. Rebecca and Christine are very professional, courteous and efficient. We look forward to a continued working relationship for years to come. Wouldn't take our clients to anybody else. Thanks for all the support.
Classic Cabinets & Design
Classic Cabinets and Design has worked very closely with Mountain High Appliance every day for the past decade. We are excited to continuously complete projects together. Mountain High Appliance's staff is not only knowledgeable about their products, but they also demonstrate integrity and compassion when helping you choose the appliances for your home. The products and services are of the highest quality while remaining budget friendly to all types of households. Professional, friendly and efficient company. Thanks for all the great work over the years! The Classic Cabinets & Design Team
Very friendly and professional. easy to deal with. project was on time, although we made some changes, it did not affect timely delivery. Bonnie was a pleasure to deal with.