Sargent Appliance

Terrible experience. I live Lake Orion, MI and drove 22 miles roundtrip to Sargent Appliance's Rochester, MI store to look at a new GE refrigerator. We told the salesman that we'd consider the refrigerator and returned home. The next day we decided to buy it and called the store and purchased the unit for $1,400 giving the salesman our credit card information over the phone. He completed the sale over the phone; the charged posted to our credit card account the same day, and the unit was scheduled for delivery the following Saturday. On Saturday we stayed home all day waiting for the delivery, but as the day wore on there was no delivery. Late Saturday afternoon I called the Rochester store to ask where the delivery guy was. The salesman said the unit had been damaged and apologized for not calling to let us know. The salesman agreed to give us a refund if we decided to purchase elsewhere ... which we did. I called the salesman to get the credit to our card and he informed me that I'd have to actually come to the store in order to get our credit. In other words, they take your credit card information over the phone when selling you something, but then insist that you drive 22 miles to get a credit ... all due to their lack of performance. I asked to speak to the manager and told her that if I had to make the drive, it would be my last business with them. She said sorry, but I'd have to make the drive if I want the credit - policy. My wife drove the 22 miles round trip and we finally got the credit to our credit card account 6 days later. My advice ... don't buy from Sargent Appliance.

Beautiful showroom with a very knowledgable staff! They have a large selection of appliances showcasing a number of brands. Highly recommend purchasing appliances from Sargent Appliance.

Very friendly and knows the products like the back of her hand. Sent emails back on her personal time to answer any questions I had as well. After delivery and an issue that I did not notice till weeks later and took care of it right away! Thanks to her assistance my kitchen looks phenomenal!!

Everytime I shop for appliances, I call Charity. Everytime I know someone looking for new appliances, I have them call Chraity. Charity and Sargent Appliance make purchasing something you need in your house less of a chore and enjoyable, by having a great selection and pricing them affordably. You can afford a little more luxury at Sargent Appliance.