Countertops, Natural Stone, Man-made Stone, Granite, Silestone, Caesar Stone, Pental Quartz, Color Quartz, Lg Viatara, Q Quarts, Cambria Collection, Handstone, Fireplace Surfacing, Fireplace
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Thank you for your review. First off, I want to apologize one more time for your bad experience here at the granite place. In response to your review, when you asked Clarissa to center the sink cut out, you did not mention you wanted the cut out centered on the stone. Where 95% of the time we center the sink to the cabinet, that’s where we did yours. Because this was a pick up order, we should have asked you for more specific dimensions and numbers. Unfortunately, this is where the miscommunication began. Had your husband told us when he picked-up the vanity that it did not look how you both wanted it, we would have fixed it right there and then. We don’t deny that mistakes happen on our end and we take full responsibility for them.
Since we initially did not have any other White Carrara material (similar to what you were looking for), we wouldn’t be able to fabricate you a new vanity, therefore you accepted our offer to fix the original vanity and return 60% of your money back (Not including the 2 shower pieces that you had not yet paid for, which we gave to you for free). Luckily, Clarissa was able to contact her customer who had a similar piece on hold and got the Ok to release it. We contacted you immediately after, to let you know we would make you a new vanity. That being said, we gave you the opportunity to do a layout on the new stone and to give us the correct measurements.
You sent us an e-mail with the picture of the stone and the vanity laid out exactly where you wanted it to be cut, including areas to avoid. In the e-mail you also asked the following: “Could you send a picture of what the fabricator is proposing for an outline of the sink before he cuts it?” Per your request, we sent you a picture of where we laid out the sink-cut out and proceeded with the rest of the fabrication. We cut the vanity exactly where you had requested in your previous e-mail. The reason why we asked you to come here for the third time was so we could avoid any more mistakes and make sure everything would be done the way you wanted it to be.
The installation was a courtesy on our part, because of the previous mistakes. We are sorry for running behind schedule and any other inconvenience. We will be sending you, your money back. Expect a check in the mail within the next 5 business days. Hope you enjoy your vanity.
Carol Gomes and Jonathan da Costa
President and CEO
The Granite Place , Inc.