WOLF Home Products

Looks nice, poor quality. Cabinets arrived damaged and the snarky customer service representative couldn’t have cared less. One of the most difficult people I have ever dealt with. Now going on a month that I’ve been waiting on one board to finish our project.

In my eyes one of the worst traits a company can possess is indifference towards the satisfaction of their customers. Unfortunately, this is what my wife and I experienced with Wolf Home Products. The positive- Wolf cabinets look great in a showroom setting. The reality- Unfortunately the quality is no better (or worse) than those you'd purchase at a big box store. The difference is that you're going to pay significantly more for them. We purchased a pantry and 2 kitchen cabinets. The pantry arrived with water damage on the bottom and the two cabinets had significant scratches and dings. I get it, things can happen during shipping that can't be avoided. With that said, we expected the beautiful cabinets we saw at the distributor only to be left attempting to make our scratched and dinged cabinets work. Fortunately we were at least able to get replacement cabinet doors because the ones we received had some type of hazy looking film over the finish. Now the worst part of the experience- The snarky "customer service" rep we spoke with who's favorite word is "can't". I get there are some things companies can and can't do but why not focus on what you can do vs. what you can't, other than the apparent satisifaction you get from telling people no. Other than a little empathy for the experience with the damaged cabinets, I was just looking for the anticipated ship date for a filler board that we needed only to be told "No, I can't provide that to you". She could, she just chose not to. To make matters worse this information wasn't provided to the distributor either, leaving us and our contractor in limbo on one stupid filler board that's needed to complete our project. After weeks of waiting he's on to other projects and I have no idea when he'll be able to come back. You don't want to help, fine! There are plenty of companies who will and that's what I'm advising others in the market for cabinets to do, look at other options.

My cabinets were supposed to be in Mon. The contractor tore out the kitchen Friday to prepare. The cabinets were two weeks late, some were still not in and one was actually a completely different cabinet. It took 5 weeks instead of 12 days to get our kitchen. No water, stove , or fridge. Literally living in The unfinished basement. One cabinet doesn’t slow close and the drawers have sets of nicks on each side. One is so bad, if you caught your finger on it, you would be wounded! There was no effort on the part of this company to compensate me a dime for this. Find another company. I waited 33 years to do my kitchen. So sad craftsmen/ women don’t take any pride in their work leave alone quality control!

I’ve been trying to get a straight answer from Wolf regarding my contractor installing the solid sided (non-notched) Wolf Perspective Decking using the Camo screw tool. Camo says you can use it. Wolf customer service said it’s not in the installation instructions. It could void the warranty. Who has the true story? Nancy

Great people, great service, great products! As a home supply retail we rely on Wolf for quality decking & cabinetry. The entire team at Wolf strives to make every purchase seamless! Shout out to our sales rep Bob Lett who is always available for questions & super helpful!! Highly recommend Wolf for retailers, homeowners & contractors!

I was horrified to see that these cabinets are about an inch more shallow than my other cabinets have been. This is the fifth kitchen I have done. My contractor had to knock the back out of my double oven cabinet to install my standard double oven. The upper cabinets also lack an inch in depth as my dinner plates do not fit and I have never had a problem before.

Very poor construction on cabinets. Did entire kitchen in Wolf Classic Hudson and I guess got what we paid for. Glue exposed on seams, doors have bare wood showing through. Not holding up at all to minor use. Two adults in house..no children or pets. Soft close drawers now not closing fully. Very easily nicked. Be careful. Choose another cabinet. We are getting two new doors to replace ones that are faulty but not feeling optimistic about them holding up either.

Regrets, YOU BET!!! One year later review. We purchased Wolf Classic cabinets for our kitchen and 3 bathrooms. There were quality control issues with about 20% of the cabinets. Quality of construction is pretty good on the exterior, but lacking on the inside. All joints are glued and stapled. The staple guy must of had his gun set to full auto because many areas are littered with staples. Drawer slides are not durable, bowing or twisting over the year we’ve had them. Regular track derailments on the drawers we use frequently. The drawer bottoms are a single sheet of thin ply. They're bowing in the middle after storing the weight of a single layer of Campbell’s soup cans for one year. The drawers are no match for aluminum pots and pans either. It’s a good thing we don’t use cast iron. So to sum it up. They look nice, but poor interior construction makes me regret the thousands of dollars I spent on them.

For over 3 months we've been in the process of installing Wolf 'Classic' cabinets. It's been short of a disaster dealing with this company. First, the wrong cabinets were delivered (we ordered "York" but "Darthmouth" were sent. Second, didn't think the quality would be as bad as it is (essentially they're 'Builder Grade' quality). Third, these cabinets have a lot of cracks and/or splitting in the joints, the "All-wood" ¾" corner blocks that are installed on all corners are stapled into place and are all loose, plus many other issues. I WOULD NOT RECOMMEND THESE CABINETS.

Starting working with their decking a little over a year ago and couldn’t be more impressed. As a custom deck builder that specializes in custom curved decks, I couldn’t be more happy to work with such a great company that is very responsive and fully back their product! Proud to be a Wolf Pro!!

2 months of damaged kitchen cabinets arriving every week! Nothing special is being done to ensure this continue. I have NEVER experienced anything like this!!!

Great product! Good price point and nice range of style and finishes for all my clients. Love that solid wood cabinets and dovetail drawers are standard as well as soft close feature. My favorite thing is that I don't have to sacrifice quality for quick ship time, I can have these cabinets in a week. I have been very satisfied with both the kitchens and the bath orders I have placed so far.