Alexandria Carpet One Floor & Home

This was one of the worst customer service experiences we've ever had. We were referred to ACO by our architect/interior designer who has worked with them before. We need carpet for our basement and we're on a schedule because the second phase of our project can't start until the basement is done. After being told we’d have an estimate the day after our space was measured, and speaking with two different salespeople (one of whom assured me he’d take care of this and we’d have our questions answered by the following day), over 3 weeks later we still don’t have a usable estimate, and have gotten zero response to emails, voicemails and text messages. The lack of communication and professionalism here was incredible, and we now have to find another company to help us on a tight schedule. Options are more limited b/c the space has already been painted based on the carpet we chose, so we have to find another retailer who carries this one. When you’ve dropped the ball and a customer is not happy, it should not be on them to try to track you down. You should be proactively reaching out and updating them on a consistent basis. Run, don’t walk, to find another company for your flooring needs! You’ll save yourself a lot of frustration and headache.

I could write a book on the many failures of Alexandria Carpet One/CCA Floors and Interiors. Save yourself some aggravation/exhaustion brought on by complete ineptness and run as far away as you can from this company. There is zero communication among staff, resulting in endless issues! We started our flooring replacement in the middle of January, today is March 27th and we are still trying to get them to correct issues. They replaced our carpeted stairs with hardwood and it looks like we did it as a weekend side project ourselves. It looks horrible and they actually don’t care. On top of how they look, almost every step creaks pretty loud. The installer came out to “correct” some of the issues, to include his footprints imbedded in the finish, chopped up shoe molding etc and left it looking worse. The hardwood is now over-sanded AND still has blotchy stain. We paid to have heated flooring installed under tile and to this day they can’t find a qualified electrician to hook up the thermostat for the floors to heat. Including the in-floor heating system, electrician and handyman to repair walls, it cost us $3600, not counting the cost of porcelain tile and labor and we have a product we can’t even use. So far they have sent three people out to get the system going and all three have been big fat fails. If you sell a product, you should be able to get it up and running for the customer. They left our house dirty/dusty, didn’t cover our HVAC vents, brand new carpet etc while putting in hardwood flooring on one floor of our house. Speaking of the tile, the grout is a dark gray and the color is inconsistent and blotchy. It’s darker in some areas and lighter in others, not worth the $2500 price tag for a medium sized area for it to be subpar at best. Oh, and in the last room that they decided to actually use plastic in to curb the dust, the installers put plastic over one of our returns to our HVAC system and plastic over our combustion vents for our gas hot water heater (which could ruin our hot water heater if it does not get enough air to work properly) and then left for the weekend. It was 57 degrees at night in our house because we didn’t want to run our heat and we had no idea if it was ok to walk on the tile over the weekend, to remove the plastic etc. We weren’t prepared, like getting groceries etc and were trapped in our house because the tile was at all entry/exit points of our townhouse. The installers just peaced out and we were basically standing there with our mouths open as we watched them walk out the door. Believe it or not, this review doesn’t encompass all of the issues but it’s too much to capture. These all seem like little, insignificant things but compounded it’s just too much. The installers have zero concern for your personal belongings. Just exhausting! This company should PAY ME for the time and energy I have invested trying to get things corrected, talking to them, meeting inept contractors at our house etc. So over it!