We had a horrible experience with Rick's Floor Covering. We went with them because we needed the carpet installed on a specific day as we were moving in the next day and they told us they could do it. We even based our carpet choice on what they told us they could get installed on that day. Despite confirming with them over and over that the carpet would be installed on that day, it was not. First, their installer did not show up in the morning and they were frantically trying to find him and telling us they were going to give us a discount. They finally found him and he arrived at our house after 12pm. He told us that Rick's had informed him that he had three days to install the carpet and he could not get it done that day. When we returned less than four hours later, he was gone and there was not a single piece of carpet installed in our house. When we arrived the next day at 1:30pm, not a single room had been carpeted. He did manage to finish the job about 6pm that day. We then received a bill from Rick's showing the full price, without the promised discount. When we spoke with our carpet salesman, he argued with us that our job was a 2-day job (we had been told it would be done in 1 day and the installer had been told that it was a 3-day job) and no discount was reflected because it was completed in 2 days. Rick of Rick's Floor Covering then called us back and offered us an 11% discount. Considering that we paid movers over $2,000 and they could not put a single box or piece of furniture in the house where it was suppose to go because the carpet was not installed as promised, the discount did not account for much. We gave them 2 stars only because the carpet looks nice now that it is finally installed and because Rick himself apologized to us, but we really wish we had gone with a different flooring company.
