
Direct Colors
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Decks, Patios & Outdoor Enclosures
About Us
Direct Colors provides high-quality decorative concrete supplies to homeowners, contractors, and the construction industry.
At Direct Colors we take great pride in providing the best hands-on customer service in the decorative concrete industry.
Services Provided
Concrete Repair, Deck Design, Deck Refinishing, Deck Staining, Outdoor Kitchen Design, Patio Design, Pergola Construction, Sunroom Design & Construction, high quality decorative concrete supplies to homeo, contractors and the construction industry. We offe
Areas Served
North America
Credentials
2 Houzz Badges
Write a Review




5 Reviews for Direct Colors
Newest first

HU-107258535
Average rating: 4 out of 5 stars
Relationship
Ordered supplies from this company.
Update: I received a phone call from the CEO of the company and they are looking at changing this policy to something that would be more equitable for both the customer and their business. I gave my initial rating based on my first impression that this company didn't care about their customers' experiences, but given today's conversation it's clear that impression wasn't true to how this company does business. I think it is rare that a company goes out of its way to really listen to a customer and consider a policy change based on feedback.
Initial review:
They charge a 20% restocking fee on returns, so that a simple mistake ends up costing the customer more than just the return shipping. It's a poor way to treat customers, and an even poorer way to get repeat business.
January 30, 2020Last modified:January 31, 2020

Fine Carpentry
Average rating: 5 out of 5 stars
Relationship
Colleague
I have used Direct Colors several times,even to match grout color on an existing tile job that some one else had done. I called them for advice and they were very helpful. I would recommend them
Brad Kutzer / Fine Carpentry
March 2, 2018

Kelvin Hall
Average rating: 1 out of 5 stars
Relationship
Client
Huge failure!
We finished our covered front porch using direct colors. The color Malaysian Buff turned out to be bright orange. Azure Blue was pretty until we applied the sealer then it disappeared. After 2 months the sealer no longer beads. This project has been a total disaster!
October 11, 2017
Comment from Direct Colors:
Mr. Hall,
We have been trying for several days to reach you by email regarding this project but unfortunately, we have received no response from you. I'm sorry to hear you did not have a positive experience with our products. We have searched our emails and discussed your project among our technical staff but we have no record of having spoken with you in the past. As we said in our email to you, we stand by our products and are happy to assist with any project to see that it is favorably resolved. In order to do this, you do have to respond to our emails. We would also be happy to have a conversation by phone and can be reached at 877-255-2656. Warm orange tones are normal with the Malayan Buff Acid Stain as can be seen in the Product Photo Gallery, https://www.directcolors.com/malayan-buff-project-photo-gallery/. Until we receive a response to our emails, I'm not sure what other recourse we can offer you. Thank you.
We have been trying for several days to reach you by email regarding this project but unfortunately, we have received no response from you. I'm sorry to hear you did not have a positive experience with our products. We have searched our emails and discussed your project among our technical staff but we have no record of having spoken with you in the past. As we said in our email to you, we stand by our products and are happy to assist with any project to see that it is favorably resolved. In order to do this, you do have to respond to our emails. We would also be happy to have a conversation by phone and can be reached at 877-255-2656. Warm orange tones are normal with the Malayan Buff Acid Stain as can be seen in the Product Photo Gallery, https://www.directcolors.com/malayan-buff-project-photo-gallery/. Until we receive a response to our emails, I'm not sure what other recourse we can offer you. Thank you.

acarruth1
Average rating: 1 out of 5 stars
Relationship
Received an estimate
Please pay close attention to return policy. It is very restrictive. If you believe there is any reason to return product, the company will make it very difficult. Otherwise product is great.
June 4, 2017
Comment from Direct Colors:
I'm glad to hear your experience with our product was great. We are a small business and offer free shipping for all purchases over $25. We do not receive the discounts on shipping that you may be accustomed to when shopping with Amazon or other large companies. When customers order from us online, they are required to tick the box that our shipping and return policy have been read. We also print the information on the receipt as well as outlining everything clearly on our website. I'm sorry if you feel the restocking fee is restrictive. Product is often damaged during the return shipping and frequently can't be used again or must be repackaged at our expense. We spend a great deal of time talking with our customers by phone and email in addition to providing excellent how-to instructions to help people make the best possible decisions about their purchase to further reduce the necessity for returns. I hope you will take that into consideration when making your review. Thank you.

William B Carlisle Design
Average rating: 5 out of 5 stars
Relationship
Colleague
I have used Direct Colors concrete pigments and Acid stains for projects for several years . The quality of their products is first rate and their service is awesome . I highly recommend them .
September 11, 2014
5 Ideabooks
Contact Direct Colors
430 E. 10th St.
Shawnee, OK 74801
Shawnee, OK 74801
Visit Our 'Project Calculator' page at https://www.directcolors.com/resources/project-calculators/
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