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Direct Colors

3.25 Reviews
Decks, Patios & Outdoor Enclosures

About Us

Direct Colors provides high-quality decorative concrete supplies to homeowners, contractors, and the construction industry. At Direct Colors we take great pride in providing the best hands-on customer service in the decorative concrete industry.

Services Provided

Concrete Repair, Deck Design, Deck Refinishing, Deck Staining, Outdoor Kitchen Design, Patio Design, Pergola Construction, Sunroom Design & Construction, high quality decorative concrete supplies to homeo, contractors and the construction industry. We offe

Areas Served

North America

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2 Projects

20% OFF 5 - Gallon Products | Promo Code: BF20

1 photo

2019 End of Summer Contest Submissions

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5 Reviews for Direct Colors
webuser_107258535
HU-107258535
Relationship
Ordered supplies from this company.
Update: I received a phone call from the CEO of the company and they are looking at changing this policy to something that would be more equitable for both the customer and their business. I gave my initial rating based on my first impression that this company didn't care about their customers' experiences, but given today's conversation it's clear that impression wasn't true to how this company does business. I think it is rare that a company goes out of its way to really listen to a customer and consider a policy change based on feedback. Initial review: They charge a 20% restocking fee on returns, so that a simple mistake ends up costing the customer more than just the return shipping. It's a poor way to treat customers, and an even poorer way to get repeat business.
fine_carpentry
Fine Carpentry
Relationship
Colleague
I have used Direct Colors several times,even to match grout color on an existing tile job that some one else had done. I called them for advice and they were very helpful. I would recommend them Brad Kutzer / Fine Carpentry
Direct Colors
Comment from Direct Colors:
Many thanks for the kind review. We are always happy to assist with grout color matching or any other concrete pigment project. Glad to hear it's been a such success for you. Please let us know if we can help with future projects. Thanks again.
kelvin_hall93
Kelvin Hall
Relationship
Client
Huge failure! We finished our covered front porch using direct colors. The color Malaysian Buff turned out to be bright orange. Azure Blue was pretty until we applied the sealer then it disappeared. After 2 months the sealer no longer beads. This project has been a total disaster!
Direct Colors
Comment from Direct Colors:
Mr. Hall,

We have been trying for several days to reach you by email regarding this project but unfortunately, we have received no response from you. I'm sorry to hear you did not have a positive experience with our products. We have searched our emails and discussed your project among our technical staff but we have no record of having spoken with you in the past. As we said in our email to you, we stand by our products and are happy to assist with any project to see that it is favorably resolved. In order to do this, you do have to respond to our emails. We would also be happy to have a conversation by phone and can be reached at 877-255-2656. Warm orange tones are normal with the Malayan Buff Acid Stain as can be seen in the Product Photo Gallery, https://www.directcolors.com/malayan-buff-project-photo-gallery/. Until we receive a response to our emails, I'm not sure what other recourse we can offer you. Thank you.
acarruth1
acarruth1
Relationship
Received an estimate
Please pay close attention to return policy. It is very restrictive. If you believe there is any reason to return product, the company will make it very difficult. Otherwise product is great.
Direct Colors
Comment from Direct Colors:
I'm glad to hear your experience with our product was great. We are a small business and offer free shipping for all purchases over $25. We do not receive the discounts on shipping that you may be accustomed to when shopping with Amazon or other large companies. When customers order from us online, they are required to tick the box that our shipping and return policy have been read. We also print the information on the receipt as well as outlining everything clearly on our website. I'm sorry if you feel the restocking fee is restrictive. Product is often damaged during the return shipping and frequently can't be used again or must be repackaged at our expense. We spend a great deal of time talking with our customers by phone and email in addition to providing excellent how-to instructions to help people make the best possible decisions about their purchase to further reduce the necessity for returns. I hope you will take that into consideration when making your review. Thank you.
brad_carlisle
William B Carlisle Design
Relationship
Colleague
I have used Direct Colors concrete pigments and Acid stains for projects for several years . The quality of their products is first rate and their service is awesome . I highly recommend them .
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5 Ideabooks

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12 Comments
Commented: How is this wax rated regarding how "green", as in non-toxic it is?Thank you for your comment. We are referring to the odor of the product during application and the low VOC. For the product Saftey Data Sheet, please visit https://www.directcolors.com/wp-content/uplo...
March 16, 2018
Commented: Will it work over Behr concrete sealer?Behr does make a number of sealer products but I have no reason to believe you could not use our Residential Floor Wax and Polish over a Behr concrete sealer. Thank you.
October 11, 2017
Commented: Application methodI would apply using a foam mop with a wringer attachment from a plastic paint tray. The complete application instructions can be found at How to Apply Concrete Wax and Floor Polish. Thank you.
July 10, 2017
Commented: Colors?Our deco gel acid stain kit includes Malayan Buff, Sea Grass, Shifting Sand, Black, Coffee Brown, English Red, Azure Blue, Avocado and Cola colors. Please let us know if you have any further questions...
December 30, 2016
Commented: how much area does this kit cover?This kit is designed to cover 200 sq. ft on a floor of average smoothness. If you have 700 sq. ft., you'll need one DIY Kit and three add on kits which can be found on our website. I also suggest that...
October 1, 2016
Commented: What color of stain am I getting in this kit?The color of your choice. We have 10 colors to choose from for the DIY Kit. Please see our color chart at Thank you.
August 22, 2016
Contact Direct Colors
Website
430 E. 10th St.
Shawnee, OK 74801
Visit Our 'Project Calculator' page at https://www.directcolors.com/resources/project-calculators/
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