NanaWall

Great product! Nous avons adoré le service et la qualité des items commandés. La livraison dans le contexte de pandémie a très bien été.

Contrary to a recent comment by another review Nanawall delays are just like any other during COVID. It’s been 2 months since we ordered ours and only now did we receive notice of delay and there’s no ETA on when we will get our product. And the back of the our house is completely open in anticipation of getting our product now. It’s inexcusable they waited until just 2 weeks before our scheduled delivery date to tell us of this. This will delay and add costs to our remodel project. They will get notice from our lawyers shortly

Our beautiful Nanawall is the entry to our indoor pool in our new house. During the time of Covid, many things were very delayed. Nanawall delivered exactly when they said they would. The local contractors that provided installation were reliable, knowledgeable, friendly and got the job done. The installers were wonderful. They made sure everything was complete and gave very good instruction. They were accessible for any further questions. The Nanawall is beautiful and offers exactly what we hoped. Thank you Nanawall!

I have been doing home improvements for the past 37 years. I had seen NanaWall at the trade shows but never had a request for it until recently. I installed it myself and had no problems at all. Great product, easy to install and looks amazing. Just talked another customer into using it. Once she saw it, she was convinced.

I had a 3-panel SL60 installed in my home in 2013 by a certified NanaWall installer, and enjoyed issue-free use of it for over 3 years. Then in early 2017 I noticed minor sticking when opening and closing the door. I assumed this was due to settling and likely just needed to be adjusted, and given the specialized nature of NanaWall and the warranty, I reached out to their main service center. They put me in contact with the local service expert and I scheduled an appointment to diagnose the issue, which carried a $150 price tag just to have a look. Once the local service expert was able to look at my unit, they found that the bottom hinge on the main access door had actually failed and was broken. The diagnosis was communicated to myself as well as the NanaWall service center in Corte Madera to get a quote for the parts. Much to my dismay, I was informed that the hinge was not covered under the 2 year limited warranty, and that the extended warranty that covers the rollers and other components would also not cover this failure. I communicated my displeasure to the installation manager, William Roberts, and tried to understand how an aluminum part like this could fail or if this was normal. After some back and forth he explained that this was not a normal failure, but in his opinion was likely due to improper installation or operation. I explained that the door was installed by a certified NanaWall installer, in order to keep the warranty in tact and was not misused, which would still not explain how the metal part had cracked and broken. Although he agreed it was abnormal it would not be covered under warranty and offered to sell me the parts at cost, which I ordered in order to continue with the repair and avoid additional damage. Now that the parts were on order I needed to get a quote for the work to replace the broken hinge. The local service expert which NanaWall makes you use in order to keep the warranty in tact, even though it had proven useless up to this point, quoted me $1400 for the work!!! I could not believe it, this was as much as I had paid to have the whole system installed!!! I don't understand how NanaWall can charge such a premium for their products and not even cover a gross part failure like this, and then force you to use their authorized local service representatives to keep the warranty in place. What is the point of using an authorized service expert, who has no competition and can set their rate, just to have a basic part of the door fail and not cover it under the warranty? I have loved the use of my NanaWall and all other parts of the construction have been fine, but I am very disappointed with my recent experiences with them in both warranty and price. Based on this I would not purchase another NanaWall or recommend it to a friend.

Looked around at many different doors and the Nanawall system was the one I wanted due to the fact that the doors are floor supported, lines were clean and it was energy efficient. I was willing to pay the slightly higher price and longer wait times for the performance. My order did not go smooth as my brokered contractor messed up the initial order and poorly communicated with Nanawall that further extended the wait. However, as soon as Dan at Nanawall was involved communication was on point and he saved a lot of frustration. I leave this at 4 stars as there was still a shipment error, but for the most part, Nanawall came through. Excited to have the doors and hopefully the doors last a long time

Our project with NanaWall went very smoothly, from planing to ordering to schedulign and delivery of the product was great. We hightly recomed the product and the company.

Couldn't be happier! Excellent product and perfectly suited for the North! We can't wait until the summer to open this up to the lake :)

The doors are great but I have reached out several times trying to get a r.o size to no avail

We have been working with NanaWall for the last year and a half and as a contractor its important for us to get our bids timely to our customers, and Kris is dynamite! They provide outstanding support when we bring our customers to their showroom or making time for conference calls to answer questions. Once we order the product there is a steady stream of communication from them regarding information for our clients on how to make preparations for the delivery of the product. We are very happy with our partnership with this company1

I own a home remodeling company (Integrity Contracting Services, LLC) and recently worked with Nana Wall Systems and their product as part of an Outdoor Living Space project in Brentwood, TN ... Our clients originally just wanted a large covered patio, but midway into the project they asked what it would take for the 625 sq ft area to be considered finished living space and count as part of their home's total square footage -- that is when we showed them the Nana Wall Systems. They now have a 625 sq ft indoor/outdoor space with three (3) Nana Wall Systems -- one system for a 17ft opening, one system for an 8ft opening and one for a smaller opening above the built-in grill. Our clients couldn't be happier with the finished product. We were very pleased with how working with Nana Wall Systems went from start to finish. I would not hesitate to recommend them, and will definitely work with them again.

The sales team was very easy to work with, patient and very helpful in answering all of my questions. The door arrived on time and was well packaged. I would highly recommend Nanawall.