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The Fence Authority
Fencing & Gate Sales & Construction
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About Us
Every day, people come in to our stores, call one of our locations, send us an email or connect with us on Facebook, and they hear this question asked by one of our team mates: “What is it that I CAN DO for YOU?”
Want to know why we ask? It’s because every day, we want to do something for someone. Most times, people are looking for help determining the best fence or deck for their home. But sometimes, it doesn’t have anything to do with our products or services and we are OK with that.
WE ARE A CAN DO CULTURE!
Our goal is 100% customer happiness. We believe if we continuously reach this goal, then we are a shoe-in for…the Heisman? An Oscar? A Nobel Prize? Well, a shoe-in for whatever award is given to the company that is the best company on Earth at what they do.
Until we find out what award that is, our satisfaction comes from hearing our customers tell us we have exceeded their expectations.
At Fence Authority: Every day, CAN DO!
Services Provided
Aluminum Fence Installation, Fence Installation, Gate Installation, Trellis Construction, Vinyl Fence Installation, Wood Fence Installation, Wood Fence Repair
Areas Served
West Chester, Montgomeryville, Smyrna
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Business Details
Business Name
The Fence Authority
Phone Number
(610) 431-4343
Website
Address
100 Colonial Way
West Chester, PA 19382
License Number
PA 002829
Followers
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Credentials
1 Houzz Badge
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9 Reviews for The Fence Authority
Newest first
dgrzeczkowski
Average rating: 5 out of 5 stars
Professional, easy to work with. Willing to do more. Did a quality job. Very pleased. Communicated and touched based with me frequently throughout day to ensure accuracy with what we wanted. I would highly recommend this company. They also did a good job on my father property as well. Quality of supplies were good as well.
May 1, 2018
Robert DiMichele
Average rating: 1 out of 5 stars
Not very happy with the fence that was installed.
It's bad when after only 6 months my fence started to lean along with just about every post being loose including the ones near the gates that were supposed to be concreted down and weren't. my gates were uneven as well as the fence itself it doesnt seem your quality of workmanship is what you state in your adds and on your website. and all i was told its in the warrenty time period so we will fix it. well that's all great if it was done right in the first place but it never was I didn't have the pros you say you have and I expected more than what I was given which was nothing a big 0 for my trouble not even a small gesture to say you are sorry for the inconvenience of me having to take time off a second time because the fence wasn't done right the first time. I feel in return they should of offered me something possibly back of my cost of the fence. I asked that the owner please contact me but nothing no call. Feel like I was taken advantage of.
And since the second time they came to fix what was wrong they created a new problem where my gate that didn't seem to have a problem now does it leans with the wind and leaves a space between the two doors so my dogs can get out because the latch holder in the ground was left not buried properly.
April 9, 2018
Karen Blackburn
Average rating: 2 out of 5 stars
I had a fence installed in May and I am still waiting for someone to come out and clean up the mess that was made! I call Tim, who handles scheduling, and told him about the problem, sending photos. He did have someone come out and fix some of what was wrong: cement all over sidewalk, holes from previous left unfilled, distribution of soil was not as instructed. There was little that could be done about the soil, even though I told the installation crew where it was to be placed. Some of the cement residue was removed but not all. I called again about the remaining residue. No action. I was contacted by the customer service person in follow up to the install to see if I was satisfied. I told her about the issue. "Someone would get back to me right away," I was told. That still has not happened.
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June 28, 2017
George Dooley
Average rating: 5 out of 5 stars
Fence installed to separate pool from home. Great job and great suggestion in materials. We had a small wall dividing pool/ patio and the back of home. The wall was more decorative and adding a short version of the powder coated aluminum fence we already had to this wall looks fabulous.
November 17, 2016
kvirgilio
Average rating: 5 out of 5 stars
John personally came out to survey my property. We discussed options and privacy. He was great. The end result was a gorgeous, high quality privacy perimeter fence with two gates. It's was installed professionally and on time and budget!
Kim England
May 20, 2016
I’ve recently trusted The Fence Authority with putting in a new fence around my back yard. I was very picky and after much research I finally decided to go with them. Wow! What an amazing experience. I was soo glad I chose these guys. Since the first day I contacted them and even after the installation, I was faced with nothing but polite, friendly, and knowledgeable customer service. I had soo many questions to make sure I was getting the right product and services for my money, and every single question was answered quickly, professionally and politely. After calling around to get some other quotes no one touched the Fence Authority. Choosing the right fence I wanted, ordering it, paying for it, and picking a date to have it installed was pain free and actually enjoyable!
Kris and his crew were the guys set to install my fence. They came out bright and early to get started. Kris walked me through the steps of the installation process and confirmed every detail I wanted; where the fence would be how I wanted it installed, the exact location of the gates, everything. He even made some professional suggestions based off his experience that helped enhance the overall project! The guys worked all day and wouldn’t leave until they finished the fence completely, which took them till 8 PM! When they finished Kris walked me around the fence to ensure everything was ok, and of course, it was perfect! I couldn’t be happier with the end product and so glad I chose the Fence Authority. I would HIGHLY recommend this company to anyone looking for fence! Even though this fence will last me forever, I am looking forward to the next time I get to deal with them.
May 19, 2016
Tabitha Palmer
Average rating: 1 out of 5 stars
I met with one of the sales representatives for this coming last year for a fencing project at one of my communities (I manage several condominium and HOA communities in Delaware and Pennsylvania). Unfortunately, the pricing they submitted was higher than that of their competitors so the community Board voted and chose to go with a different contractor. We don't always go with the lowest price but it is a factor.
Every year I have fence projects to do and we always price out all of our large projects to at least three companies in order to ensure we get fair pricing and the best service possible for our communities.
This year I again met with the same sales representative from The Fence Authority. We met on the property and the fence representative saw that we had replaced the area of fencing last year and asked "We did that replacement, right?" to which I responded that unfortunately no, we had gone with another vendor. The representative then asked if we were satisfied with the work and I responded that we were.
As we walked over to the area of fencing we are getting ready to replace I explained that we need pricing for both 5' and 6' tall fencing because we aren't 100% sure which size we want to go with and the difference in price might be the deciding factor. The representative then responded that he'd give me 5' pricing to which I responded that we really need both prices for comparison. At that point the representative informed me he was only going to give me pricing on the 5' fencing because "it's not his job just to price things for me" since he "isn't going to get the job anyway". I responded that I was sensing an attitude from him to which he again said "well I'm not going to get the job anyway".
At that point it was obvious the representative was copping an attitude and I explained that we might as well call it a day. As we walked back to our vehicles (I had driven an hour to meet the representative on site) I explained that he'll never get the business if he doesn't submit pricing.
Anyone who behaves like that certainly shouldn't get an opportunity for our business.
It's 100% common practice to get three prices on all large capital projects and I use that same approach on my personal repairs to my house and recommend the same to all my friends.
I'll never allow this company to provide a proposal for any of my properties again. TERRRIBLE!!
July 22, 2014
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Comment from The Fence Authority:
Tabitha,
The Fence Authority has no record of providing you a consultation or quote. When it comes to home and property improvement, we strongly believe everyone deserves to have a great experience, which is why we’re sorry to hear your experience was less than stellar.
At The Fence Authority, we have trained each and every one of our employees to follow a set of guidelines relating to both job quality and customer satisfaction. We pride ourselves on our dedication to our customers and each of our workers goes through extensive screenings and training programs to ensure we are providing the very best service. Again, we are sorry to hear you had a poor experience improving your property and hope you have better experiences in the future.
Best of Luck,
The Fence Authority Team
The Fence Authority has no record of providing you a consultation or quote. When it comes to home and property improvement, we strongly believe everyone deserves to have a great experience, which is why we’re sorry to hear your experience was less than stellar.
At The Fence Authority, we have trained each and every one of our employees to follow a set of guidelines relating to both job quality and customer satisfaction. We pride ourselves on our dedication to our customers and each of our workers goes through extensive screenings and training programs to ensure we are providing the very best service. Again, we are sorry to hear you had a poor experience improving your property and hope you have better experiences in the future.
Best of Luck,
The Fence Authority Team
emartin704
Average rating: 5 out of 5 stars
Installed new vinyl fence purchased through Lowe's. Very professional and respectful. Went above and beyond in dealing with us and our neighbors.
January 26, 2014
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Frequently Asked Questions
How is The Fence Authority rated?
The Fence Authority is currently rated 3.8 overall out of 5
What services does The Fence Authority provide?
The Fence Authority provides the following services: Aluminum Fence Installation, Fence Installation, Gate Installation, Trellis Construction, Vinyl Fence Installation, Wood Fence Installation, Wood Fence Repair
Where does The Fence Authority provide services?
The Fence Authority provides services in the following areas: West Chester, Montgomeryville, Smyrna
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