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About Us
10x Best of Houzz winner
Locally owned
Budget friendly
Luxury Furniture at Affordable Prices!
Casco Bay Furniture specializes in the manufacturing and selling of high-quality home furnishings at the lowest possible prices and offers many extra services and perks, including free upgrades, free in-home white glove delivery, free down cushions, free fabric & leather upgrades, and complimentary furniture protection plan (some exclusions to the preceding).
Focused Merchandising- We carry only the highest quality products and offer them at substantial savings. We think you will be impressed with the quality we offer. We attend the four major furniture trade shows in High Point, North Carolina and Las Vegas, Nevada carefully searching for the best values and the best quality in the industry. Our buyer has over 30 years of experience in the industry. Our upholstered products are well designed, well made and well tailored. We also do not try to be everything to everyone. We practice focused merchandising. We have selected the best products in selected categories.
Knowledgeable Staff- Our commission free staff members have an average of 15 years experience in the furniture industry. We care about our customers. Call us you will get a live, knowledgeable and friendly person.
Shop Online Its Easy- Save time, save money and save the hassle. Its easy to shop online at Casco Bay for the quality products you are looking for. We offer free swatches so you can create the look you want in the comfort of your living-room without the pressure or the hype found elsewhere.
Our Mission- We realize that people are very careful about their purchases today. Our mission is to exceed our customers' expectations to the best of our abilities.
The company is headquartered in York, ME. Traveling to High Point, North Carolina? Want to test drive our leather furniture or preview your order? Call for an appointment, Monday through Thursday 10AM - 3PM.
Call or email us today for more information about the sofa of your dreams!
Services Provided
Furniture Delivery, Furniture Sales
Areas Served
Cape Elizabeth, Chebeague Island, Cliff Island, Cousins Island, Cumberland Center, Cumberland Foreside, Falmouth, Falmouth Foreside, Gorham, Little Falls, Littlejohn Island, Long Island, Old Orchard Beach, Peaks Island, Portland, Saco, Scarborough, South Freeport, South Portland, South Portland Gardens, South Windham, West Scarborough, Westbrook, Windham, Yarmouth, York
Awards
All of our products carry manufacturer's warranties. For $299 we offer 5 year full replacement "Piece of Mind" extended warranties covering rips, cuts, burns and other forms of accidental damage. Ask your salesperson for details.
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Business Details
Business Name
Casco Bay Furniture
Phone Number
(207) 272-0557
Website
Address
415 Congress Street
Portland, ME 04101
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135 Reviews for Casco Bay Furniture
Newest first
Average rating: 5 out of 5 stars5.0|135 reviews
Work Quality5.0
Communication5.0
Value5.0
I can’t say enough great things about Casco Bay Furniture! We purchased the South End sofa in Mont Blanc Caramel, and we absolutely love it!
They provide an exceptional product and customer service. My other half was in the high end interior design business for years and is quite specific and selective about furniture, etc. Kristina was incredibly helpful with what type of leather to choose based on having two small dogs, and was patient with our many questions and calls. She also helped with discussing how I would fit in the chair based on my fairly short stature, and I appreciated her honesty. Also, the leather is beautiful and very high quality, unlike what we were looking at in furniture stores we visited. The construction is top end eight way hand tied coil construction, and the sofa is very comfy and supportive.
Thank you Kristina and Robert for doing what you do at a incredible price point!
Dan
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July 17, 2024
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Comment from Casco Bay Furniture:
Dan thank you for your wonderful review. Your South End sofa is gorgeous. This sofa is one of my favorites. Mont Blanc Caramel is tanned in Bassano Del Grappa Italy from the oldest and finest tanneries in the world still owned by the same family 6 generations later. We are happy to hear how much you loved your sofa.
This company was founded by a gentleman by the name of Robert. I don't recall a last name, but I think he went by Rob when he helped me buy a sofa sometime back in 2014. At that time, Robert had approximately 32 years of furniture building experience. His knowledge and level of customer service was impressive! One could tell Robert was passionate about furniture and he will take the time to go over all the details of how they make their furniture and why they are special (True Eight-way hand-tied spring suspensions, true hand sewn tufting, Brompton Cocoa leather from the family owned tannery that originally created this type of leather in Italy, solid kiln dried wood, etc, etc). Their website has a lot of information and photos of the construction process as well. I recommended this company to a friend sometime after I got my sofa. He ended up purchasing a sofa from them and he said his experience was exactly as I had described!
Fast forward 10 years to Feb 16, 2024... I'm sitting on my Maxwell model sofa which I recently moved into the living room from the family room. Originally, I had customized my Maxwell with three seats and T-back cushions. I chose the T-back cushions based on Robert's recommendations. He said it looks more finished (in his opinion), and it adds comfort behind the arm rest (yes it does). I've always been curious if the straight back cushions would have been as comfortable as the T-back cushions because I do like the minimalistic straight lines. I decided to call Casco Bay Furniture to inquire about having the back cushions modified. Robert picked up the phone (I didn't know who he was). A few minutes into our conversation, Robert said he remembers me, yikes! And once again, he talked me into staying with the T-back cushions because the cost of making the change isn't really worth it. We ended up talking a little bit longer about this and that...
Casco Bay Furniture is a great small American company producing high quality hand made furniture which will last a lifetime. And their level of quality, detail, and customer service is unmatched. I highly recommend them! Robert, if you see this, it was a pleasure working with you on my sofa 10 years ago. It's been a pleasure sitting on my Maxwell sofa for the past 10 years. And I'm sure I'll feel the same 10 years from now. Thanks for making me a great sofa my friend!
February 16, 2024Last modified:February 17, 2024
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Comment from Casco Bay Furniture:
Dan thank you so much for your wonderful review. It was so nice hearing from a customer who has had one of our sofas for 10 years. WE do build our sofas to last many years with care. The Maxwell/Madison is one of our most popular sofas. Truly a classic and Brompton Cocoa is still our number one selling leather from the original tannery is Bazzano Del Grappa Italy. It was also a pleasure working with you as well. Robert
Ethel Ward
Average rating: 5 out of 5 stars
We had a wonderful experience with Casco Bay. Our Madison Sofa in Brompton Cocoa is beautiful. The workmanship is top shelf. Kristina answered all our questions and was great to work with. Our expectations were truly exceeded. Delivery was easy. Thankfully our sofa arrived before we left for our vacation promised.
December 13, 2023
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Comment from Casco Bay Furniture:
Ethel thank you for your review and your compliments. Our Madison Sofa in Brompton Cocoa is one of our most popular styles and leathers. We purchase the original Brompton Cocoa from the worlds premier tannery, 160 years old and still owned by the original family located in Northern Italy.
Elizabeth Lockhart
Average rating: 5 out of 5 stars
We love our new leather sofa from Casco Bay. We purchased the Kingsbridge tufted leather sofa in Echo Blue Marlin with small French Natural nail head trim. The sofa is absolutely stunning. The tailoring is exceptional. The tufts are deep and crisp. All in all we had a terrific experience with Casco Bay. Kristina was knowledgeable and very helpful in helping us to make our selection. The delivery came off without a hitch. We’re are looking for another sofa for our study and we will certainly look at Casco Bay again.
December 4, 2023
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Comment from Casco Bay Furniture:
Elizabeth thank you so much for your very nice review. Echo Blue Marlin is an exceptional leather tanned in Northern Italy from one of the oldest and finest tanneries in the world. The Brighton sofa is a beautiful with hand needle tufting. True hand needle tufted is hard to find today as there are very few tufters skilled enough to do this type of tufting. Most tufted furniture today is actually pre-tufted with sewn in tufts.
We LOVE our new sectional and ottoman! They are gorgeous and everything we were looking for. This is the Madison deep seat L sectional, Berkshire leather in chestnut. We went with the upgraded spring down cushions in medium as suggested by Kristine. The ottoman is 36”x48” in the same leather. The leather is incredibly SOFT and it has been comfortable to sit on since day one. I know it will only get better with time. My husband thought I was crazy to even WANT to buy a couch online without ever having sat on it. He had his doubts, but he’s completely happy with it. Thank you Casco Bay for a beautiful product!
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April 16, 2023Last modified:April 16, 2023
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Comment from Casco Bay Furniture:
B Biz thank you for your beautiful review. I love your room, the toss pillows, the throws and the ottoman tray with your Madison sectional. The flooring and your rug are gorgeous. It really looks like it should be on the cover of a magazine.
I am loving this long sought after leather sofa. I researched quality, because this sofa is intended to last my lifetime. I was very particular in what I desired. My desires all came to fruition in the arrival of this beautiful piece. Accented with a vintage Hudson Bay blanket and western style pillows, this fits my lifestyle.
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May 19, 2022
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Comment from Casco Bay Furniture:
Your Madison sofa in Brompton Cocoa with extra long fitted arm covers looks beautiful. I love the Hudson Bay Blanket and the western style pillows on the dark wood floor. Our sofas with care are built to last for decades. We are very happy to hear how much you like your sofa, particularly as you researched your purchase so carefully. Thank you again.
I had initially worked with a Restoration Hardware designer to fill out space. She chose the Maxwell sofa in this massive size. I think without shipping and tax it was around $16k. That was more than I was comfortable spending, I knew the size wouldn’t be cheap but that felt insane for a couch. I searched for months, there are a couple companies that make a Maxwell look-a-like but after looking at their fabrics and looking at reviews of how their couches wore over time, I just wasn’t crazy about them. I messaged back and forth with Kristina for a while on customizing the size of our sectional, the leather that would work best for us, and initially I wanted bench seating- which they are happy to do but explained why it’s not ideal long term. I LOVED being able to call Kristina on any given day and she would talk me through design elements and just any questions I had prior to ordering. I love the aspect of supporting a small business that makes the furniture in the US, don’t get me wrong I love RH but your sectional and products come from China or India. Kristina and Casco Bay were able to tell me exactly where each product came from in the US. While this sectional took almost 7 months to get here, Kristina was very forthcoming about that prior to me placing my order. I appreciated that she didn’t say “4-6 weeks” and sort of string me along. We opted for extra stuffed back cushions as we do use and abuse our couches, we have a dog, we aren’t just having it for display. I believe we also opted for the double wrapped or whatever it’s called seat cushions. The length is a custom size, the color is Berkshire Tan, it has more of a matte finish and I like how it wears over time. Cost wise I believe this was $9500, hope that’s ok for me to list price, as a consumer I wanted to know how this would compare to RH so this sectional was about half of what RH’s would be. The size is 9 feet on the short end and 11 feet on the long size. Casco bay confirms with you numerous times to make sure it’s the right direction and size. I think RH suggested a 12 foot couch but I knew I could fit a table on the end to fill in the space without the added cost. Hope this helps someone! Thanks Casco bay!
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May 13, 2022Last modified:May 13, 2022
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Comment from Casco Bay Furniture:
Thank you very much for your very nice review. You Madison 107 by 146" by 46" custom sized extra deep sectional in Berkshire Tan looks beautiful in your room. I love the toss pillows you choose and the correlating rug. Except for the leather you chose which is from Bassano Del Grappa Italy, your sectional and its components are made entirely in North Carolina. The craftsmen who build out leather sofas each has decades of experience . No short cuts are taken. Although this sectional is not inexpensive the few companies that make sectionals to this standard, would retail for approximately twice our price and in most case they are using plywood frames. Our frames are made of solid Appalachian Maple.
Brad Edwards
Average rating: 5 out of 5 stars
Purchased two Carlisle chairs in Brompton Cocoa. Both turned out absolutely stunning. Very comfortable from the beginning and are now starting to get some great patina. Kristina was very helpful and helped me design exactly what I wanted. Thanks Casco Bay!
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May 12, 2022Last modified:May 12, 2022
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Comment from Casco Bay Furniture:
Brad I agree your two Carlisle chairs look great. Your detailed photographs show the detail of the tufting and the skill of the upholsterer. Notice the depth of each hand needle tuft. There are not many craftsmen today who know how to tuft in this manner. Most tufting today is actually what is called pre-tufting, using sewn in tufts and upholstered buttons with nails and lock washers. Ours our built the old fashioned way. Your toss pillow and throw perfectly match your Brompton Cocoa leather which is further enhanced by your coffee table, rug and flooring. These chairs were built in Taylorsville N.C. by Jonathan Wesley consider by many to be one of the preeminent specialty upholstery companies in North America.
Regina
Average rating: 5 out of 5 stars
I was a bit nervous about ordering a custom sofa online. However, Kristina was super helpful and put my mind at ease. We are thrilled with our new sofa!
Now for the details about the sofa we purchased.
We chose the Madison (108"W x 42"D x 35"H) and decided to go with 3 seat cushions (firm spring down).
The firm spring down cushions are actually very comfortable and give a good amount of support for my bad back. I was worried that they might be hard, but I found them comparable to our medium firm hybrid mattress.
We opted to go with 3 seat cushions so that we could swap them around. I tend to sit in the same spot and I was concerned about one spot showing more wear than the others.
As for the color, we ended up going with Echo Fawn. Mont Blanc Sycamore was also on our short list. We received cuttings of both leathers and Kristina was patient and accommodating when we changed our minds.
The 42” depth is perfect for our family. I think it would have been a little too deep for us if we had gone with 46” depth. To give you an idea of the 42” depth, I can comfortably sit criss-cross applesauce on our sofa and I am 5’7” tall.
Kristina was helpful during the ordering process and I never felt like she was trying to push me into ordering something more expensive. I had a long list of questions and she was very knowledgeable.
My order was split into 2 payments. I believe the first payment was ⅓ of the balance due and the remaining balance was due upon completion of the sofa.
As far as the delivery and time frame goes, I finalized my order on Nov 7, 2021. The sofa was completed in February and we received our delivery in early March. I received emails updating me on the progress of our sofa and the delivery company was easy to work with and professional.
Overall, I would highly recommend Casco Bay Furniture and I hope my review is helpful to others who are in search of the perfect sofa!
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March 28, 2022
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Comment from Casco Bay Furniture:
Regina thank you so much for your very informative review. Your sofa looks so comfortable. Our High Resiliency Spring Down cushions are our most popular cushion, very comfortable and long lasting. I have these in my own home. After 8 years they look as good as the day they arrived.
Business_Name_Placeholder
Average rating: 5 out of 5 stars
A wonderful company, wonderful product. Thank you especially to Kristina and Robert who were so patient with all of our questions and so knowledgeable about everything. This company obviously knows the meaning of great customer service not to mention high quality, beautiful furniture. This is our fourth big purchase from them - we have recommended them to our family and friends who are equally as pleased.
March 26, 2022
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Comment from Casco Bay Furniture:
Sora thank you so much for your review. As a customer who has purchased from us a total of four times it is really a testament to how much you liked our furniture and the value of what we offer. Our product is built to last the test of time with full grain full aniline dyed leathers, true 8 way hand tied hand knotted s springs and 5/4 hardwood frames. Thank you for recommending us to your friends.
Michael Slayton
Average rating: 5 out of 5 stars
The Casco Bay Manchester Sectional is absolutely beautiful !!!! The workmanship and quality are excellent. So far it is exceeding our expectations in every way and we are so thankful to have it arrive before the holidays. We cannot wait to curl up on it to watch movies or have some friends over to use it for entertaining. The Brompton leather in Wolf (Gray) is perfect. Just a stunning compliment to the colors and the room. It is 110x110x48 deep. We went with the deeper sofa for lounging and so glad we did. And its made right here in North Carolina. Before you shop at the mall stores that make the furniture over seas, you need to have a look at Casco Bay. Thank you Casco Bay! Happy Holidays!
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December 22, 2021
![Casco Bay Furniture](https://st.hzcdn.com/fimgs/36e30a25040f15ee_8885-w80-h80-b0-p0--.jpg)
Comment from Casco Bay Furniture:
Michael thank you for your great review. Your Manchester sectional looks great as does your home. We try very hard to exceed our customers expectations. Thank you for that acknowledgement we appreciate it very much. With the exception of our leather, which for the most part is imported from Italy and supplied to us by Moore and Giles of Forest, Virginia the rest of our supplier are all located locally in North Carolina. In my opinion furniture made in North Carolina is still the best furniture in the world. Wish you well in the New Year. Thank you again.
HU-725583858
Average rating: 5 out of 5 stars
Love my new sofa....well worth the wait. High Quality made...Just so happens I ordered during a foam shortage across the nation. some things are worth waiting for. Lennox sofa in Burnham cider leather 108w x 44d
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November 23, 2021Last modified:November 23, 2021
![Casco Bay Furniture](https://st.hzcdn.com/fimgs/36e30a25040f15ee_8885-w80-h80-b0-p0--.jpg)
Comment from Casco Bay Furniture:
Thank you for your beautiful review. Your room is incredible. The wall hanging behind the sofa is so unusual. I love the rug, the coffee table and the two very unique accent chairs. The chest in the background with the interesting lamp and accessories are outstanding. Burnham Cider leather was an excellent choice. This leather by the way is one of finest leathers in the world used on upholstered furniture, tanned in New Zealand.
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Frequently Asked Questions
How is Casco Bay Furniture rated?
Casco Bay Furniture is currently rated 5 overall out of 5
What services does Casco Bay Furniture provide?
Casco Bay Furniture provides the following services: Furniture Delivery, Furniture Sales
Where does Casco Bay Furniture provide services?
Casco Bay Furniture provides services in the following areas: Cape Elizabeth, Chebeague Island, Cliff Island, Cousins Island, Cumberland Center, Cumberland Foreside, Falmouth, Falmouth Foreside, Gorham, Little Falls, Littlejohn Island, Long Island, Old Orchard Beach, Peaks Island, Portland, Saco, Scarborough, South Freeport, South Portland, South Portland Gardens, South Windham, West Scarborough, Westbrook, Windham, Yarmouth, York
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