Barn Design & Construction, Custom Homes, General Contracting, Guesthouse Design & Construction, Home Extensions, Home Gym Design & Construction, Multigenerational Homes, New Home Construction, Outdoor Kitchen Construction, Pool House Design & Construction, Project Management, Radiant Floor Heating, Shed Design & Construction, Tiny House Construction, Workshop Design & Construction
Hurricane, La Verkin, LaVerkin, Leeds, Toquerville, Virgin, Washington
2013, 2014, 2015, 2016, 2017 and 2014 Parade of Homes
I want to acknowledge that there were some issues that took place during the building process. I also want to clarify that we handled the issues as serious matters and worked hard to resolve your concerns.
With building a home from ground up there may be imperfections and mistakes made. It is our goal to take these concerns seriously and address them accordingly.
In the case of the incorrect windows being installed originally - they were corrected.
In the case of the window being covered with drywall - that was corrected.
In the case of the wrong concrete finish - we discussed it and offered several solutions which were declined - and in the end you received an upgraded concrete at no additional charge.
In the case of the missed outside drain we offered to install it for you at no cost and you declined the offer and opted for a credit back on it.
In the case of the landscaping you preferred a landscaper of your choice as you did not feel ours was the right fit for you.
In the case of the dented refrigerator door - we replaced that with no issue. Sometimes those things happens and it takes us a couple of days to get a replacement.
The water heater that was installed is what the contract included.
Regarding the gas meter the gas company requires that they are not locked behind a gate - we can't always control the location although we wish we could.
From our perspective we sincerely do care and hope that you recognize that. The last communication we've had with you both is that you appreciated everything we had done and you were pleased with your home so we were very surprised with your review.
Please contact us with any action we can take to help you with your concerns.
The American Heritage Homes Team