Custom Home, General Contracting, Home Additions, Home Remodeling, Kitchen Remodeling, Log Home Construction, New Home Construction, Outdoor Kitchen Construction, Custom Homes
Central City, Fountain Lake, Hot Springs, Hot Springs National Park, Hot Springs Village, Jones Mill, Lake Hamilton, Lonsdale, Magnet Cove, Malvern, Piney, Rockport, Rockwell, Mountain Pine, Pearcy, Royal, Little Rock, Bismarck, Mt Ida, Amity
Better Business Bureau
12 Reviews for Neil Robinson Custom Homes, LLC
Building a home can be stressful and challenging at times, having two builders like us on site and available to communicate with at all hours is designed to help with the stress that presents itself during the build process. We emailed weekly Job Cost Reports and invoicing sheets so this client could keep an eye on their budget on a weekly basis. We were there every step of the way from the drafting process of the house plans to the day they moved in. They were given everything they asked for and no Change Orders were ever issued from our company for any of the changes including the structural changes in the main living area. We allowed this homeowner to use their cousin for their electrician and it held us up throughout much of the build with our other subs and deadlines they had to meet. In an effort to help save them money they were also allowed to lay their own LVP Flooring, purchase windows from an outside source, use an outside source to install the windows instead of our framers, purchase doors from an outside source, install their own kitchen backsplash tile, we also hauled in several loads of 3” gravel for a road from the street to the house that was not in our Estimate or our Contract at no additional cost or Change Order. We worked with this client every step of the way and we allowed these things to happen to help this client with the budget restraints they had with building a first-time home.
The issues with the siding sub and the uncertainty of the price at the time are due to the fact the owner deviated from the plans and changed the look of the design on the exterior by adding board and batten siding in certain areas on the front of the home. They wanted some of the siding installed horizontally and certain areas to be board and batten. The design changes the owner made reflected the price for material and the labor to install the siding since it is more labor intensive to install an insulated board and batten siding verses horizontal siding. Our company did not charge any Change Orders for the changes from the original house plans. We were willing to help out any way we could to help achieve the look this client asked for. The owner did not want a wainscot of brick or rock like most homes today have, and the siding went to the ground which caused limited options on Starter and Trim Strips. Although it saved money on the exterior by not adding a wainscot of brick or rock, the look is not as aesthetically pleasing as if it would have been with a wainscot to give it a more finished look for the home.
The original plumber did the work per the plans and specs we provided. We tapped into the city water line, and the work performed by the plumber was inspected and approved. The plumber was accused by the owner of smoking inside the home while he was there working. We addressed the situation right then and discovered the “smoke smell” was a zip tool used to cut the baseboards in the laundry room. No one was smoking in this home and all our subs know we don’t allow smoking in any of our new construction homes.
The reason our second plumber came out is because there was the smell of gas in the kitchen during construction and the original plumber was tied up on another job. The smell came from the connection of the gas line to the gas cooktop connection not being tight enough. The gas leak resulted from the appliance company who did not tighten the connection tight enough when they installed the cooktop. It had nothing to do with the plumber. While the plumber was there, we had him do a walk through to check and make sure everything was working properly since the owner was moving in that day. The plumbing was inspected for the rough-in plumbing under the slab and the plumbing behind the walls. There is no reason for concern as far as the plumbing.
The reason this client brought in a third plumber two months after completion of the home is because the owner finally finished installing their own kitchen backsplash tile, and they wanted the plumber to install the pot filler in the kitchen over the tile. This was something they were never charged for since the labor to install this fixture did not happen with our plumber during construction. We told them the plumber will charge a service call fee to come out and install the fixture which is standard practice. The owner said they would just take care of it themselves. If there were other plumbing issues it was never brought to our attention which is too bad because there is a warranty with our certified plumbers and the work, they performed. There is also a Builder Warranty.
During the Covid Pandemic our cabinet guy was extremely busy, and he could not fit us in his schedule in a timely fashion. He was booked out 6+ months. We worked as a team with this client to find a quality cabinet maker who could come in and quickly get the cabinets built and installed. With all our custom homes it is standard practice for our clients to meet with the cabinet guy to walk through the house to discuss cabinet layout, placement, design, and pull measurements. This is standard practice. The cabinets turned out great!
We were on site daily when our subs were there. This client often brought things to our attention before the sub was finished with the work, they were there to do. The client simply did not understand how the process worked with each sub during the construction process.
We want to wish them the best and hope they enjoy their forever home!
Hot Springs, AR 71914