Royal Home Improvements

We had Royal Home Improvements redo our bathroom and kitchen/dining room about ten years ago. They transformed the kitchen/dining room from two small awkward spaces to one large open concept when they took out a wall and reinvented the area. We continue to be very happy with the results after all these years that we are contemplating having more renovations done with this amazing team. Patricia G.

Back in the mid-summer of this year we started searching for contractor for our bathroom complete renovation. Since we are aging, we decided to remove the bath and to replace it with the shower and to install assistive devices such as grab bars, raised toilet seats, higher vanity, non-slippery ceramic tiles. We had consultations and got quotations from three other contractors before we engaged with Royal Home Improvements - as Classical 96.3 -FM listeners we heard of them. Although later than we planned, renovation started in mid-fall and was very efficient – complete bathroom demolition took only 3.5 hours and complete remodeling was done in 8 days. George and his crew were professional, knowledgeable, efficient, friendly and respectful. They left everything clean and tidy at the end of every day. The quality of their work was excellent. We are delighted with their work and we are showing our renovated bathroom to our friends and neighbours. We have another, smaller bathroom which was renovated two times already and we are not satisfied. If we decide to renovate it for the third time (the third time is a charm) we would definitely have Royal Home Improvement as contractor.

We recently had Royal Home renovate our bathroom. Although it took longer to get underway than we’d hoped, we were always able to get updates when we asked. Once it began, the crews worked diligently to get it done as they knew it was our only full bathroom. The quality of their work was top notch and they made sure to leave everything clean and tidy at the end of each day. We love our new bathroom - thanks Royal Home Improvements!

My team for the bathroom reno were meticulous, worked around any delays, were good communicators, offered suggestions when necessary and cleaned up every day. There was also good supervision from the office. I was delighted with the result.

We decided on Royal Home Improvements for our major renovation project for a number of reasons, trust being foremost, especially given the climate of questionable operators in the home renovation field. John, Keith and the crew assigned to the project, George and his team, were friendly, courteous and knowledgeable. Royal’s suggestions, particularly using one of their recommended interior designers made a world of difference. We were very pleased with Royal’s workmanship as well as their promised timing of completion. We would be remiss if we did not mention the fact that several minor changes/suggestions we had made during the renovations were at no additional cost. Our experience with Royal Home Improvements was nothing but positive.

Royal Home Improvements recently completed our backyard makeover. I am very pleased with our new backyard. The contractors created an oasis that incorporated all the features asked for.. I think its a work of art. I love my new backyard and I especially love sharing it with family and friends.

We had consultations with three other renovators, but when my friend told me about her experience with Royal Home Improvements, I knew I had to schedule a meeting with them too. My daughter and I met with Paul Napolitano and from the first meeting we noticed something very different. He listened intently while I explained a complete renovation to 2 washrooms (with renos to make one even bigger). He made notes and offered really good solutions.. he really seemed to care about working on this project. After Paul left, we knew we had found the right company to do the renovations and after reading the reviews we were confident Royal Home Improvements would provide quality results. We knew they would deliver. George, the main contractor was an absolute pleasure to deal with. At the end of each day, after cleaning up both rooms he would take me around to show me what was done and also what was going to be done the next day. George and his team worked quietly and consistently throughout the project. He was meticulous and I am grateful for his keen eye for design, finishes and materials. Everything happened the way Paul said it would. The work began on February 14th and by the 25th only the glass shower enclosures still needed to be inserted. By March 12th everything was pretty much done including an inspection from the project manager. I would recommend Royal Home Improvements to anyone who wants to deal with an honest and professional company who will provide timely, professional, and quality results. Both washrooms have turned out beautifully!!

So, we had Royal Home Improvements (RHI) renovate our kitchen in two parts: the first in the Autumn of 2017 and the second in the Spring of 2018. We were so pleased with the results that we decided to hire them for other projects, too, and thus, our next story begins... Paul visited our home, as he had done before, reviewed the areas of concern, provided several options we could choose and worked with us on our budget with patience, understanding and good humour. As with our kitchen renovation, we felt our needs and concerns were considered. Paul listens. It shouldn't be extraordinary, but it is rare to find someone, especially the person in charge of the company, who personally consults with the clients, responds to emails and texts, and is so attentive. Pluses all the way. Things we wanted addressed this time included a better fence across our driveway, for privacy and for keeping our two dogs from running into the street, heedless of traffic and unable to find their was back home. Claudio, who worked tirelessly on our project, built a taller and sturdier fence with a lovely gate before he took down the old fence, thus ensuring the dogs could still safely go into the back garden to do their business. Then he focused on our basement windows. When we purchased our home, we noticed the two windows that had been added at the side, just above driveway level, had some issues. They were older and narrow and obviously not part of the original specs. Some cement-saw-wielding DIY-er had created the holes and stuck the windows in without using proper exterior materials, like nails and trim (the nails were interior, inferior and rusty and the trim was suitable for framing a photo... maybe), and without installing lintels. The old windows didn't open well, one of the panes was badly cracked and they didn't allow much light to enter. We want to utilize this lowest level of our home and making it less like a dungeon seemed prudent. Claudio excavated the area beside the wall all the way to the front corner, not just under where the new windows would go, and properly water-proofed and so on. You know, the sort of thing you see on 'Holmes Makes It Right' when a basement has been flooded because the exterior wall hadn't been properly done with a protective layer and gravel and all that. We have this protection now. The windows are deeper and they crank open vertically and lock securely. There are window wells now, too. And the amount of light we have now... It doesn't feel like we're in a basement at all! The next item was the fence between our neighbours and ourselves. Our driveways run beside one another and the section of fence here was leaning. Our driveway was cracking and eventually there would be the remnants of a fence, dirt and our crumbling driveway on our neighbour's property. Not a joyous scenario. Our driveway was higher than our neighbour's and there was no retaining wall to prevent the inevitable. Claudio removed that section of fence, excavated to the correct depth, poured cement, installed thick posts and built a solid retaining wall before building a new section of fence of the same design as the one he constructed across our driveway: taller and much sturdier. That fence isn't going anywhere. Ev-er. Throughout, Claudio was professional, accommodating and understanding (especially of my slightly confused mother, the dogs and clearing the digging equipment so the trick-or-treaters could safely reach our front door) and tidied and hauled away the mess when he was done. We are very, very pleased. Thank you, Paul, and thank you, Claudio. When we're ready to tackle another project, we'll give you a call. Cheers! Amanda & Peter in Mississauga (who apologize for being so bloody late with this review. Mea culpa.)

My greatest pleasure was in meeting Lupo. He is a professional who was prompt and stood by his word right from the beginning. I was comfortable with him which was very important. He helped me through every step of my bathroom renovation. He was kind and patient willing to assist me with whatever I needed help with. His crew were also wonderful and I would not hesitate for one moment to recommend Lupo . When the time comes for my home to have further work completed I will definitely contact Royal Home Improvements specifically requesting Lupo.

My wife and I had our kitchen and bath completely renovated by Royal Home. The Project Manager Lupo Cinco made the experience a positive one. He was fair and attentive to any issues that arose during construction. My wife and I are very satisfied with the end result.

Royal is nothing more than a booking agent, they only hire sub-contractors. They advertise that they have a project manager on each job This is not the case. The bathroom renovation I had done should have taken 5 days at most but took almost 3 months with a lot of wasted time and frustration along the way. The finished job done by Cinco Home Improvements was acceptable but dealing with Royal was a disaster. Make sure you are dealing with a contractor directly and not a "booking agent" all they are interested in is payment of the bills.

Watch for deliberate low-balling on the estimate. I had signed the contract and the prestart inspection indicated no concern. No show on day 1 and day 2 without advising. Then after inquiring I am told they are reviewing "unanticipated costs". There was no further explanation, no apology, and no accepting of responsibility given. Totally unprofessional and I feel a deliberate attempt to raise the price. Having prepared for the construction to begin and wanting to get on with the project they expect the client to acquiesce having already rejected other contractor quotes I fired them before they started.