Legacy Custom Builders

Legacy Custom Builders were professionals all the way through. Rob and James were attentive and made us feel like their number one priority. Their crew was clean and respectful of our house as we lived at home during our reno. They were skilled and made recos to make our project even better. Legacy was transparent on the budget and flexible if things changed. We spoke to many contractors but Legacy was the best from the first contact.

Legacy was highly recommended by my two neighbors who had house restoration done by these builders. We had a backyard screened porch built by Legacy about 7 years ago. When you research which builder to go with for a house renovation, you want an excellent result that you are happy with. What is equally important is that the builders are willing to follow up with you if there's any problem later on. Several small areas of wood trim around the screened panels of our porch started to break down last year. I contacted the owners Rob and James and they came over. They had two workers replace the rotted trim pieces with synthetic wood (which they use now instead of real wood). The workers painted the new trim and it's a perfect match to the old wood. I was pleased that Rob and James did not "blow me off" when I called about my concern and asked that they look at it. They addressed the problem and fixed it. I give Legacy the highest rating not only for their building outcome but also for their follow up.

In April of 2016, we began the search to find the best contractor in the Cincinnati area to build a new addition and remodel our house. It was a difficult process, and after interviewing several contractors I was about to give up until a contractor that had worked on my kitchen recommended Legacy Custom Builders LLC. I was sold from the first meeting with James Kennedy where we walked through the house and discussed the ideas around the addition. James walked me through the entire process and one of the best pieces of advice he gave me was to hire an architect (Darren E. Myers from Kenneth R. Bowerman, Architect, Inc.), also the best in Cincinnati. The entire team at Legacy was committed from day one to meeting our expectations and staying within our budget. From the initial drawings, through the city variance process, and finalizing the budget paperwork, Legacy and Darren were there every step of the way. The Legacy process is transparent so the client can clearly see what the project will actually cost. There are no hidden fees...only honesty, integrity, and a commitment to doing things the right way. No project is too big or too small. Our project was certainly not the biggest job Legacy had going on at the time, but you would never know because both James and Rob make sure no matter how big or small the project is...the client is made to feel that they are the most important. Legacy builds million dollar plus homes that are beyond exquisite. Our 675 square foot addition and exterior remodel, while well under the million dollar price was done with such care and craftsmanship, the neighbors are still complementing us months later on how wonderful and fantastic it is. Legacy transformed our home. Once the construction began, Rob Kennedy took over and managed every detail of the construction. He was onsite almost every day for 6 months. He listened to my ideas and he worked with me to implement them. He made sure things turned out exactly as planned. Rob Kennedy is honest, caring, concerned, accountable, and clearly knows his business of building houses. Construction is not always a smooth and easy process. Things can arise at any time that are unexpected and to the home owner may seem overwhelming and insurmountable. However, Rob is always cool and has a plan of action. He is patient and takes the time to explain all of the options and is only concerned that the client is happy in the end. I can't thank him and his team enough for everything they did over the 6 month period to make things right and ensure everything was taken care of down to the last detail. Overall, I cannot say enough great things about Legacy Custom Builders LLC. There are very few businesses...let alone contractors that are so honest and upfront with clients. It makes a tremendous difference. We couldn't be more pleased with how the addition/renovation turned out. We're lucky to have found Legacy. There is no question the entire Legacy team led by James and Rob are the best in and around Cincinnati. Thank you guys for making our addition and renovation an awesome experience and for listening and caring about every detail. You're the best!