Within a few months of contract execution what should have been an exciting, life-affirming project has been engulfed by an evolving nightmare.
The sales process was rife with miscommunication and misinformation, requiring third-party intervention to resolve a simple error made prior to framing. Escalating a problem to the corporate level was next to impossible without it.
The build is on constant hiatus. We have entertained three different building/construction managers; two have left the company for undisclosed reasons with the current failing to oversee construction with any meaningful authority. The result is relevant information to our build being either mishandled, lost, or ignored, which ends in the omission of or improper installation of components throughout each phase.
Oversight is non-existent with scheduled labor. Labor shows up when it wants and that work which has been done is performed with almost no attention to detail: misaligned lighting, incorrect electrical installation, wrong paints being applied, improper pre-fab, etc. Moreover, homes are being constructed out of schedule, meaning homes started after ours are enjoying a quicker completion rate.
100% of design improvements are due upon ratifying selections. None of the items paid for are purchased until labor is “scheduled” to provide installation. This has resulted in products purportedly going out of stock and/or being discontinued, which further delays the process. Communication is extremely poor as to why materials are not being acquired in a timely manner and resolution is slow to materialize if ever – equatable to being Ponzi-esque in execution.
Materials that have been reported as unavailable have proven otherwise when contacting a vendor directly. This is indicative of deceptive practice for reasons known only to Southgate.
This review could be entertained over dozens of pages. For brevity, however, our experience can be summarized as one of deception, misrepresentation, poor logistics, and ineptitude. The result is an indefinite timeline with respect to closing, costing us time and money throughout. As there is no escalation clause within our contract (the builder absorbs inflation), it is our suspicion that delays are strategically employed to entertain a state of default, by which the home may be completed on a budget and sold at a premium to another buyer.
With that breath Southgate is under the umbrella of Green Brick Partners, a multi-firm entity enjoying its own mortgage lender. With escalating mortgage rates, Southgate suspiciously remains idle, floating the build and thus prohibiting our ability to lock in the best rate.
What began as shining optimism in 2020 has regressed into the bowels of legal despair in 2022. If choosing a new build, I strongly suggest looking elsewhere. If unavoidable, I recommend hiring a legal firm versed in construction law to walk you hand-in-hand through the Southgate experience.