Over the years we’ve remodeled several times. The contractor we last used was now retired, so we started down the path of asking friends for referrals, searching the web and making calls to potential project managers. Our remodel job included: replacing approximately 1,100 sqf of tile floor with hardwood floors (including new moulding), installing new doors and hardware throughout the house, and updating three bathrooms (lighting, mirrors, plumbing, slab countertops, etc.). Some contractors returned our calls, some did not, one agreed to do the project then became unreachable for three weeks. Finally we called our designer Virginia Stamey (who we should have called in the beginning) and she referred us to Reg Willing and Victor Ruzhin and their company Urban Restoration (UR). Virginia indicated they have been in business a long time, she had worked with them on projects before and had met / spoke to a number of their clients before choosing them herself.
From the beginning we were impressed, they were patient, reviewed the project carefully and offered many suggestions/ modifications that were very helpful. They created a budget and time line for us. Having remodeled before, and knowing the supply chain issues caused by Covid - we mentally added 20% to the cost and 3 weeks to the 6 week timeline they created. We didn’t need to. They came in on time and on budget despite delays in items ordered, the normal bumps in the road that come up, and our adding several “additional improvements” along the way.
As with any remodeling project unexpected issues/ changes come up but Reg, Victor, and Michelle were always up to the task, communicated quickly and effectively and, even more importantly, made sure we were happy with the end results. They are true professionals and it showed through every step of the project.
Their carpenters, plumber, and electricians were very respectful of our home and competent in their trade. I would highly recommend Urban Restoration for any job you have and definitely use them again in the future!
Thank you again Reg, Victor, Michelle and crew!
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