Lauren Leonard Interiors
Basement Design, Bathroom Design, Bedroom Design, Color Consulting, Custom Bathroom Vanities, Custom Blinds & Shades, Custom Built-ins, Custom Cabinets, Custom Furniture, Custom Kitchen Cabinets, Custom Pantries, Custom Rugs, Dining Room Design, Floor Plans, Furniture Selection, Home Office Design, Home Theater Design, House Plans, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Nursery Design, Playroom Design, Space Planning, Sunroom Design & Construction, Universal Design, Wine Cellar Design, Kitchen Remodeling
Jacksonville, Saint Johns, St. Johns, St. Augustine
After that meeting, she sent an email threatening to leave a bad review on Houzz and demanded the balance of her retainer be returned and her keys. In my Interior Design Contract that Mrs. Hindsley signed it states that the retainer is nonrefundable, which is standard for this industry. However, if she would have treated me with the same respect that I gave her throughout the time that we worked together, I would have gladly refunded the money as a good gesture. I sent the keys out the same day that I received her threatening email. I knew enough to take a photo of the keys with the stamped envelope as proof that the keys went out in the mail because something told me she would further threaten me if she did not get the keys back.
With regards to the freight charge for the tile, Mrs. Hindsley hired her own contractor and tile installer, after I was out of the picture, and wants to blame me because neither of them have a vehicle that can pick up the tile and she has to pay to have it delivered. That is an issue that should be handled between her and her contractor.
I enjoy being a member of the Houzz community and have met many wonderful clients over the years through Houzz. However, I will not allow someone to treat me poorly and threaten me for the sake of a good review.