3D Rendering, Accessory Dwelling Units (ADUs), Attic Conversion, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Beds, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Rugs, Dining Room Design, Drafting, Entry Design, Floor Plans, Garage Design, Handicap-Accessible Design, Home Theater Design, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Nursery Design, Outdoor Kitchen Design, Playroom Design, Project Management, Space Planning, Furniture Sales
Anderson, Bella Vista, Keswick, Mountain Gate, Palo Cedro, Redding, Shasta, Shasta Lake, Northern California, Chico
Thank you for your review. I understand your frustration with the length of time for delivery; I wish it was faster as well. In the past I shipped my designs via standard LTL Freight companies and had several reasons for changing my shipping method. I found that great amounts of time were required to package each item and custom boxes had to be made to fit the large sizes of my furniture...especially a large and heavy ottoman like your order. When items are shipped LTL freight they are shipped with many other random items, so on a few occasions my pieces were damaged in transport and I had to remake the entire order. Nothing would be worse than to wait for your custom piece only to have it damaged in transport. In the past, upon delivery to your home it was only curbside delivery, sometimes to your front porch. You the client would then be responsible to bring it into your home, unpacking it and then disposing of the large amount of packaging I used to try and protect each order from damage. In addition, shipping times were in reality only about a week to a week and a half shorter than my current white glove delivery service.
So I decided blanket wrapped, white glove delivery service, while longer transport times, provided safety for my designs, increased customer service because the furniture is delivered into your home and placed where you want it. With no packaging materials left behind. The dispatch calls 48 hours before delivery to arrange the specific date and time range on that designated day. I understand you wanted an exact delivery time, but that is not possible. The white glove delivery service delivers to many locations at a time and exact delivery time depends on traffic, especially in metropolitan areas.
Thank you for your business and for taking the time to leave a review.